Runel Christian Pediongco

Incident Control Specialist at Stefanini Group
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Contact Information
us****@****om
(386) 825-5501
Location
Pasig, National Capital Region, Philippines, PH

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Bio

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Credentials

  • ITIL Foundation Level
    PeopleCert
    Jan, 2023
    - Nov, 2024

Experience

  • Stefanini Group
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Incident Control Specialist
      • Jun 2022 - Present

  • Acquire BPO
    • Australia
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Incident Management Analyst
      • Jan 2018 - Jun 2022

      Vocus - Telco = MAR 2020 – Jun 2022 Contact Center Support - IMA Commander - Telco = JUN 2018 – MAR 2020 Inbound Customer Service Complain and Escalation Manager Flexigroup - Finance = JAN 2018 – JUN 2018 Inbound Customer Service Vocus - Telco = MAR 2020 – Jun 2022 Contact Center Support - IMA Commander - Telco = JUN 2018 – MAR 2020 Inbound Customer Service Complain and Escalation Manager Flexigroup - Finance = JAN 2018 – JUN 2018 Inbound Customer Service

  • Stellar
    • Australia
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Customer Service Representative
      • Nov 2015 - Dec 2017

      Jetstar - Airlines Chat Support Inbound Customer Service Outbound Disrupt Support Jetstar - Airlines Chat Support Inbound Customer Service Outbound Disrupt Support

  • Panasiatic Solutions
    • Outsourcing/Offshoring
    • 200 - 300 Employee
    • Customer Service Representative
      • Apr 2015 - Sep 2015

      Straight Talk - Telco Inbound Customer Service Straight Talk - Telco Inbound Customer Service

Education

  • University of St. La Salle
    Undergraduate, Information Technology
    2014 - 2016

Community

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