Experience

Peacock Laboratories, Inc. - PChrome, Permalac, & Peacock Labs

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Director of Customer Relations, Full-Time

  • Apr 2018 - Present

  Managing direct communications with clients and staff regarding company protocols, product standings, and technical support. Working to optimize customer relationship management strategies using digital technologies and innovative outreach methods. Carrying out administrative tasks associated with the day-to-day management of the office facility. Coordinating the implementation of new internal software and external product offerings as to ensure smooth transitions in adoption and fulfillment. Show less

• Project Coordinator, Full-Time

  • May 2017 - Apr 2018

  Coordinated implementation projects associated with information technology software integration, operations cross-linking, and office-to-warehouse coordination procedures. Provided technical support with regards to chemical product formulations, applications, and overall performance.Highlights: Managed the implementation of migrating all company emails onto a new server/host as well as the logistics of a large-scale split of administrative and manufacturing divisions through move to a new office facility. Managed onboarding of new VOIP phone system for entire company as well as the transition of all major company providers to the cloud. Show less