Experience

Exxat
• United States
• Education Administration Programs
• 300 - 400 Employee
• Senior Product Manager

  • Oct 2023 - Present


HighRadius

• Software Development
• 700 & Above Employee

• Group Product Manager

  • Jan 2023 - Sep 2023

  1. Driving initiatives to continuously evolve automation algorithms built to ensure less than 10% of clients are in red status. 50% of inflight & 80% of live clients met Guarantee Minimum Automation for all automation metrics in scope.2. Taking the lead in integrating with the Deductions Cloud Application using Python web service. This strategic move enables us to efficiently scale our automation algorithms across more than 150 clients as part of the "Speed to Value" initiative.3. Successfully delivered 3 Automation use cases on Cash Application with projected impact of 10%+ on an average on Header Level Hit Rate. Increased Header Automation by 48% for Pilot client in production. 4. Successfully productionized a Generic Parser capable of extracting Key-Value and Table information with an accuracy of 60% on Text-Based PDFs in English -Deductions - Template agnostic parsing Claims for European clients for long-tail customers to support low code frameworkCredit - Parse Financial documents (Balance sheet, Income statement, Cash flow statement) to enable Credit analystsCash Application - Template agnostic parsing Remittances to eradicate effort spent by consultant on custom parsers5. Leading the development of Automation Intellectual Property to deliver a 40% accuracy in Spanish and solving the Customer Name Identification for long-tail customers leading to reduction of manual effort spent by consultant to identify customer during inbox setup.6. Supported value realization for AI Payment Date Prediction by maintaining 60% average accuracy across 80 clients.7. Coached and supervised 6 Product Managers to drive initiatives across Deductions and Cash Application cloud products. Show less

• Senior Product Manager

  • Jan 2022 - Jan 2023

  1. Led a strategic product endeavor to improve NPS by improving automation value realization for the top 50% of ARR clients. Collaborated with Product leader to conceptualize & build a child team for Value Consulting Services.2. Collaborated directly with CXOs to craft new data-driven user journeys for clients & data-driven implementation methodology for consultants; thus reducing the design & hypercare timeline by 30% and improved automation by 40% for DeductionConceptualized & built a proprietary algorithm to attain 80% automation of Claims linking to Deductions for 50+ clientsDesigned a pattern extraction algorithm for Reason Code; patterns were then translated into a comprehensive rule library containing over 1200 rules for the top 33 retailers; improving reason code automation from 50% to 90% across 80+ clientsEnhanced Non-Trade deduction research user journey 20+ clients by building algorithms to generate rules that identify the corresponding Sales invoice and Proof of Delivery for 70%+ of the deductions.Delivered compelling trade user journey for 15+ clients by building patent pending funneling algorithms that automatically identify the matching retail trade promotion program with a confidence score against which the deduction can be settled. 3. Constructed a robust pipeline for AutoML and Auto-deployment, streamlining the processes of model building and deployment. Leveraged Python Webservice which led to a 50% reduction in model-building time and a 68% reduction in deployment time.4. Collaborated with the Content team to deliver Deduction & CashApp configuration guide (2500+ pages) within 2 weeks5. Crafted Design & Configuration playbooks & training materials for consulting & customer value to drive Data-Driven methodology6. Supervised 4 product analysts for domain understanding, identifying problems, building solutions & delivering value. Show less

• Product Manager

  • Jan 2020 - Jan 2022

  1. Conceptualized & built Autonomous Deductions user journey that leads to faster identification and recovery of invalid deductions. 2. Worked with 3 marquee clients to drive adoption of Autonomous deductions; thus leading to case study showcase at Radiance 2021.3. Scaled AI Invoice Prediction Payment Date use case to drive 1000+ collectors across 30+ clients towards proactive and effective collection. Designed a framework to generate explainable parameters and added more intuitive features.4. Enhanced Exception Handling experience for Cash Application analyst by using AI model to auto-generate the missing remittances.5. Improved data capture by 5% for Image Remittances through line item recommendations by in-house built AI model.6. Lead the AI and ML client adoption program that consisted of ‘AI education’, ‘move the mind exercises’,’User Training’ & ‘Value Delivery’ for clients. Leveraged Pendo to measure adoption for AI Deductions better through defining user workflows.Achieved 5 Live Active Usage clients on each Deductions and Collections7. Co-Designed use-case-specific Machine Learning Engineering Playbooks for driving faster productivity and scaling.8. Program managed 100 interns and full time employees to scale and deliver 100+ live models across all use cases in production.9. Coached and supervised a Product analyst to prioritize the right problem statements and program manage clients on Collections.10. POC for Consulting, Customer Success, and Sales for anything and everything under AI/ML adoption. Show less

• Associate Product Manager

  • May 2019 - Jan 2020

  1. Instituted Advanced RPA as a horizontal product team to provide 20%-40% productivity across Deductions & Collections products.2. Launched the following new RPA use cases and achieved the Zero to One journey -Deduction: Automated Denial Deduction Correspondence to A/P portals. Collections: Automated tracking of Invoice Status and Payments from A/P portals.3. Enhanced low code RPA framework to deliver a web bot in 5 days and an email bot in 1.5 days.Built the foundation ARPA playbook for scaling the RPA bot engineering team to deliver 300+ agents in 6 months.4. Delivered algorithm to measure the accuracy of RPA engine per use case.Cross Product Initiatives: Instituted Machine Learning track as a product center of excellence unit at Bhubaneswar.Organizational Initiative1. Founding member of HighRadius Bhubaneswar. Ground level execution to make interns productive within 2 months. 2. Designed India’s first of its kind internship model for 400+ interns that provides 1 year of full-time real work exposure to interns; enabling HighRadius to pick the best talent at scale and drive productivity from engineering interns.3. Developed various internship IPs to scale the internship to 1000+ interns: 360 degree application form & coding examinations to Developed criterias & framework for objective mass evaluation.4. Co-designed goal driven precision training content (videos, playbooks, quizzes assignments) for self-learning by interns.5. Co-designed digitization of the internship process to deliver at scale: Digital Notice Boards, automated Leaderboard generation.6. Designed the PPO evaluation framework & execution to help scale performance based nominations. Show less

• Product Analyst

  • May 2018 - May 2019

  1. Defined Product Goals & Initiatives to automate 20%-30% of a deduction analyst’s activities: searching, collating, indexing & capturing relevant data from Claim documents through RPA bots; thus enabling automation of research activities.2. Built 100+ bots across Claims and Proof of Delivery use cases; serving 80+ clients.Conceptualized and designed low code aggregation framework to capture data from claims of varying templates. (.pdf & .csv)3. Designed and delivered self-service admin workflows to enable a consultant to search & schedule a bot. (Web, Email, FTP as sources)4. Lead the POC for NLP and algorithm driven intelligent & generic data capture to solve the long tail business problem for the EMEA market. Enhanced CPA platform to capture claim data in multiple languages.5. Delivered the first command center module that enabled support to proactively monitor and flag bot failures. Bot failures data patterns resulted in backlog features such as email notification for password updates.6. Enabled sales to instantly pull claim documents from web portals of prospects during a demo session; thus accelerating revenue.7. Program managed the sales enablement sessions (demo environments, scripts and product enhancements) across all cloud applications. Show less

• Associate Software Engineer

  • May 2018 - May 2018

• Software Engineer Intern

  • Jan 2018 - Apr 2018

  Developed full-stack code for rendering all 5 HighRadius Cloud Applications (buttons, validation messages, etc) in other languages.Build the end-to-end Export/Import workflow that enabled the Product Documentation team, External Translators, and Product Managers to administer the process of loading the translation values into the application.Training POC for OverOps tool: Learned and trained fellow interns on proactively identifying coding issues in production using OverOps. Also, worked on the encryption of sensitive data in log files. Show less



National Institute of Technology , Patna

• India
• Higher Education
• 300 - 400 Employee

• Student

  • Jul 2014 - May 2018

  Assistant Coordinator in Intramural Sports'17 Senior Member in Intramural Sports'16 Member in Freshers' Welcome'16 Volunteer in Technocultural Fest'16 Junior Member in Intramural Sports'15 Assistant Coordinator in Intramural Sports'17 Senior Member in Intramural Sports'16 Member in Freshers' Welcome'16 Volunteer in Technocultural Fest'16 Junior Member in Intramural Sports'15