Program Manager

• May 2023 - Present

Social Worker

• May 2022 - Present

Social Worker – Case Manager/Short-Term CounsellorAcross Boundaries May 2022 - February 2023• Practical experience using Cognitive Behavioural Therapy (CBT) and able to provide psychotherapeutic assessments and structured counseling to individuals presenting with a wide range of mental health conditions.• Experience with case management and service navigation• Demonstrated ability to produce detailed, high-quality assessment and treatment reports and clinical documentation. Show less

Relief Worker

• Mar 2022 - Present

• Ensured that program rules are being adhered to by residents • Monitored and recorded the arrival and departure of individuals and families • Notified social work staff in case of emergency relating to shelter residents • Met with shelter housing program supervisor periodically • Ensured a safe and supportive atmosphere is provided within the shelter • Logged event notes, including any incidents that occurred • Worked cooperatively with other staff in assisting clients toward the goals of permanent housing and stable income Show less

Country Manager

• Jun 2019 - Present

• Hiring, training, coaching, and leading call center representatives as they provide support for customers • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees • Assisting other management team members in identifying trends and establishing call center goals • Coordinate with Japan Foundation to implement the project to achieve goals and outcomes • Reporting on successes and areas needing improvements • Identifying and mapping business strengths and customer needs • Researching business opportunities and viable income streams Show less

Business Development Manager

• Oct 2019 - Mar 2022

• Planning implementing and overseeing new business development initiatives • Developing a growth strategy focused both on financial gain and customer satisfaction • Developing proposal, sales pitch, presentations and quotes for existing and prospective clients • Following up new business opportunities and setting up meetings to communicate new product developments to prospective clients • Thinking strategically, seeing the bigger picture and setting aims and objectives in order to develop and improve the business • Contacting potential clients to establish rapport and arrange meetings • Managing and leading the day to day operations of the department • Increasing the value of current customers while identifying potential customers • Keeping up with the current industry trends locally and internationally Show less

Assistant Supervisor/Case Manager

• Nov 2015 - Jul 2019

Supporting the development of strategies and delivery of services and supports according to life plans and personal outcomes Providing case management to individuals on caseload and assisting with case management of other individuals supported. Ensuring that appropriate personal and physical care, crisis response, counseling and emotional support is provided. Participating in assessing the long term service needs of individuals supported and of the program and identifying opportunities to improve service delivery. Coordinating and providing direct support in the implementation of life plans and monitoring achievement of personal and program outcomes Maintaining documentation, monitoring finances for individuals supported and ensuring an appropriate standard of living for individuals supported Locating housing and employment opportunities for individuals supported. Providing direction to staff regarding service delivery Development and maintenance of a safe work environment to meet all health and safety standards Resolution of critical issues in a time-sensitive environment using excellent analytical skills Approving time records and requests for time off Monitoring Key Performance Indicators Show less

Employment Counsellor

• Oct 2005 - Jun 2010

Managed an active caseload of approximately 30 youth clients on a monthly basis – specifically among youth facing multiple forms of marginalization Conducted assessments based on employability, educational and career goals, and identified barriers to employment; assessed need for assistance in areas of rehabilitation, financial aid and educational / vocational training Coached clients in areas of employment skill and motivation, while advocating on clients’ behalf for housing and mental health referrals Conducted outreach and maintained client referral partnerships with various community organizations and facilitated on-site and off-site skill-related workshops Provided Information on Apprenticeship Program, Ontario Skill Passport, Career Cruising Show less

Program Officer

• Jan 2001 - Oct 2004

Approved proposals submitted by low income women for self-employment program and provided seed money for small agri-businesses Trained women on how to sustain their newly created businesses, giving them marketing and business management skills Coordinated with stakeholders in Hindukush Himalayas Region of Himawanti (Bangladesh, Bhutan, India, Nepal and Pakistan) to ensure consistent program delivery Provided support and counseling to participants throughout the project duration Reported to management and funders on participant progress, program successes and areas for improvement Edited the quarterly publication Women and Nature published in Hindi, English, and Nepali Show less