Rukshan Dharmadasa

Customer Success Manager at NetCents Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • Sinhalese Native or bilingual proficiency
  • Hindi Limited working proficiency
  • English Full professional proficiency

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Rukshan is one of the only finance professionals that genuinely goes beyond the call of duty to help out fellow collegues purely out of sheer kindness. He is ambitious and naturally creative, a true problem solver that only wants the best for his clients and colleagues.

Ajay Subrayan

Dillgent Hard worker, Creative and Pro Active with an Eye for Marketing Opportunities in Business. Worked side by side on Corporate Foreign Exchange & Highly Recommendable in Marketing Arena!

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Credentials

  • Postgraduate Diploma in Professional Marketing
    CIM | The Chartered Institute of Marketing
    Oct, 2022
    - Sep, 2024
  • CIM Affiliate Studying Member
    CIM | The Chartered Institute of Marketing
    Aug, 2023
    - Sep, 2024

Experience

  • NetCents Technology
    • Canada
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Feb 2023 - Present

      * Manage a portfolio of existing clients while increasing MOM volume and No of Transacting clients.* Manage the customer success team who support customers with onboarding and training.* Offer all the desired information by arranging webinars and training and provide detailed data about the service through articles, videos, and other possible ways.* Help customers understand a service better before making a buying decision. Making sure the entire process is transparent and easy to understand. In return promoting Customer Loyalty & in the process evaluate and analyzes Customer Needs.* Gather feedback and improve the product or service in order to create a better solution for customers.* Analyze this feedback and enable customers to discover different aspects and make a favorable decision based on their unique needs.* Assist colleagues in account management.* Enabling customers to renew accounts and avoid misunderstandings.* Keep clients updated on new features, changes, and recent arrivals.* Understanding of customers better through case studies, external reviews, referrals, and testimonials. Show less

    • Account Manager
      • May 2022 - Jan 2023

      • Define and own account plans to drive client’s business key performance metrics• Partner with teammates and cross-functional partners to structure and execute operational and strategic initiatives – developing account plans, synthesizing market related data, leading client analysis and defining the overall business approach to NetCents success• Prospect and penetrate organizations to drive alignment and influence executive and day-to-day contacts to execute against account plan• Develop performance marketing approaches for client to leverage NetCents cryptocurrency payment solution• Frame client opportunities and challenges to enroll cross functional support• Own forecasting and accurate client analysis to support team planning• Create persuasive sales presentations using market trends, case studies and NetCents payment solutions• Exceed sales goals for myself and my team• Partner with product teams and all cross-functional teams to act as point of contact and deliver collected and consolidated information that prioritizes customer requests• Hone in on relevant trends and opportunities in order to craft business cases that support any new requests and/or changes that alter product vision/roadmap Show less

  • PayTabs
    • Information Technology & Services
    • Account Manager
      • Aug 2021 - May 2022

      • Complete Account management including dealing with the internal teams for a portfolio of top merchants that transact a total of 1.2 billion USD, annually. • Cross-selling and upselling in order to create more value for both the client and PayTabs. • Directly managing the relationship with 5 acquiring partner banks in the UAE. • Competitor and market trend analysis. • Working alongside the Business Development Managers to ensure a seamless buying and implementation process while tracking upcoming potential technology partners that can add great value to the business by referring merchants. • Planning short- and long-term sales strategies for products and services. • Developing trust and credibility with the decision maker, key stakeholders and the wider team. • Work on different value addition projects. Show less

  • Abu Dhabi Commercial Bank
    • United Arab Emirates
    • Banking
    • 700 & Above Employee
    • Senior Relationship Officer
      • Jul 2018 - Aug 2021

      Handle relationship management activities with new and/or existing clients in a book of 1.3 Billion (Yearly) business to grow revenue and market share according to business plan. Roles and Responsibilities • Grow the individual portfolio by 7% YOY while managing relationships. • Resolve Servicing and operational issues for the small and middle market portfolio. • Implementing and driving the development of strategic marketing programs with strategic merchants. • Create value proposition for Small and Medium market sectors through relationship management and problem solving. • Understand and assess client needs, troubleshoot issues, quantify downstream impacts Show less

  • Delma Exchange
    • United Arab Emirates
    • Financial Services
    • 100 - 200 Employee
    • Marketing Officer
      • Apr 2018 - May 2018

      Preparing, planning and project managing of all publicity material to maximize brand promotion of Delma Exchange while creating marketing campaigns to attract new customer and retain existing clients.Roles and Responsibilities:• Contributing to the annual sales and marketing plan.• Planning and project managing marketing events and evaluating their success.• Evaluating the effectiveness of all marketing activity.• Developing and implementing marketing programs.

    • Currency Consultant cum Marketing Executive
      • May 2016 - Mar 2018

      Generate revenue through corporate FX while managing advertising/marketing activities.Roles and Responsibilities:• Generate new business and build relationships whilst providing customers with expert advice and exceptional service.• Manage advertising, marketing and PR activities for the organization including the social media platforms.• Responsible for launching an integrated marketing communication approach to attract more business and build market awareness for the first time in the company’s history. Show less

  • DAMAC Properties
    • United Arab Emirates
    • Real Estate
    • 700 & Above Employee
    • Property Consultant
      • Aug 2015 - Mar 2016

      Generate business through sourcing potential investors for luxury properties and formulating investment options according to their needs. Roles and Responsibilities: • Source potential clients through cold calling, networking and attending exhibitions. • Consulted clients and facilitated them to select the best option from the available alternatives according to their requirements and budget. • Responsible for introducing Australian based broker to Damac Properties. Generate business through sourcing potential investors for luxury properties and formulating investment options according to their needs. Roles and Responsibilities: • Source potential clients through cold calling, networking and attending exhibitions. • Consulted clients and facilitated them to select the best option from the available alternatives according to their requirements and budget. • Responsible for introducing Australian based broker to Damac Properties.

  • NDB Bank
    • Sri Lanka
    • Financial Services
    • 1 - 100 Employee
    • Marketing Communications Officer
      • May 2013 - Jul 2015

      Manage corporate marketing and communications functions, overseeing a LKR 120M budget and 2-member team. Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and trade-show marketing. Roles and Responsibilities: • Led market launch of 15 new products. Identified opportunities, researched new product possibilities, collaborated with product development team + sales team and created campaigns generating LKR 260M in annual sales. • Act as the NDB Brand Custodian through interacting heavily with various departments including branches, sales, legal and compliance to ensure consistency and quality of all brand material of NDB Bank. • Invented the online budget tracking system and had a famous, talked about product launch for NDB Good Life Credit card. Show less

  • Nations Trust Bank PLC
    • Sri Lanka
    • Banking
    • 700 & Above Employee
    • Senior Officer - Strategic Relationships & e-commerce
      • Jul 2012 - Apr 2013

      Driving the business growth and profitability by increasing the AMEX market share through creating preference in the market while maintaining relationship with top 100 merchants.Roles and Responsibilities:• Act as a primary contact for all Top 100 merchants while looking at revenue increasing options through promotions, strategic tie ups & etc.• Program Champion for SELECTS, Membership Rewards loyalty programs ABS & 0% Interest Instalment Scheme.• Knowledge of operating Ingenico and Verifone POS machine types while providing training to merchants on the same. Show less

    • Officer - Strategic Relationships
      • Jan 2008 - Jul 2012

      (1) Managing Relationships with Top 100 merchants who bring in the most spend for Amexa. Taking care of acceptance at all locationsb. Making sure that point of sale materials are always placedc. Sorting out customer issues, payment issues & etc(2) In-charge of 0% Installment Plana. Acquiring new merchants b. Creating Merchant Identification No’s on systemc. Training the Merchant on whole processd. Initiation of new promotions to promote 0% to customers(3) Managing Operational work of the department(4) Negotiating new deals with top end merchants Show less

Education

  • CIM | The Chartered Institute of Marketing
    Postgraduate Degree, Marketing
    2022 - 2022
  • Asia e University
    Master of Science - MS, Strategic Marketing
    2017 - 2018
  • Chartered Institute of Marketing
    Professional Certificate in Marketing, Mareketing Research
    2012 - 2015
  • Institute of Bankers of Sri Lanka (IBSL)
    Associate’s Degree, Marketing
    2012 - 2013
  • Prince of Wales College,Moratuwa
    High School, Bio Science
    1994 - 2007

Community

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