Experience

RM HUB

• Portugal
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • May 2022 - Present

  Hotel Porfolio: 14 Hotels - Oversee revenue management and distribution strategy of the Hotels and manage day to day yield operations; - Perform daily/weekly pick-up analysis, strategy adjustments and reporting; - Create and develop pricing strategies in conjunction with the individuality of each hotel; - Perform competitive benchmark studies and follow market trends; - Manage and oversee strategy for all 3rd party distribution; - Conduct weekly meetings with Hotels for performance reviews, in order to track and adjust strategic and tactical actions; - Analyze overall monthly Hotel performance and provide summary report with recommendations to improve long term strategies; - Challenge and influence Hotels to improve service level and operational standards; Show less



Flagworld Group

• Portugal
• Hospitality
• 1 - 100 Employee

• Director of Sales

  • Nov 2012 - Oct 2021

  Hotel Portfolio: 17 Hotels (Portugal, Spain & Cape Verde), 1102 Rooms, 4 Brands: Golden Tulip, Campanile, Flag Hotels and LAM Hotels. - Develop Sales & Marketing Business Plan for Leisure, Corporate and MICE markets; - Manage and oversee the E-Commerce strategy (B2B & B2C); - Manage and oversee FIT and Groups/Tour Series contracts; - Manage annual RFP process for negotiated accounts; - Develop, monitor and adjust pricing and sales strategies (including cross selling and upselling); - Plan Programs, Packages and Marketing Campaigns; - Coordinate Social Media Planning; - Attend Sales Blitz, Workshops, Roadshows, Tradeshows and Tourism Fairs (national and international); - Host FAM Trips, Press Trips and Site Inspections; Show less



Louvre Hotels Group

• France
• Hospitality
• 700 & Above Employee

• Franchise Services Manager - Portugal

  • Nov 2012 - Sep 2021

  Hotel Portfolio: 7 Hotels located in Portugal, 547 Rooms, 3 Brands: Golden Tulip, Tulip Inn and Campanile. - Manage the setup and opening process of all new Hotels in Portugal; - Register the new Hotels in all internal digital platforms (Operations, Sales & Marketing, Distribution); - Train GM’s, Front Office, Reservations, Housekeeping, F&B and Sales Teams on Brand SOP’s; - Monitor the implementation of all Brand Standards (internal and external signage, stationary, branded items, brand markers, etc.); - Manage and monitor the Annual Mystery Guest Program; - Conduct quarterly meetings/audits with GM’s to analyze Brand KPI’s and Business Reviews; - Monitor guest satisfaction and e-reputation of all Franchised Hotels, on a weekly basis; - Attend to Monthly Calls/Meetings with international LHG Team; - Primary contact with Louvre Hotels Group Headquarters (France); Show less



Visit Porto and North of Portugal - Convention & Visitors Bureau

• Portugal
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Product Manager

  • Jan 2012 - Oct 2012

  - Promote Porto and North of Portugal Tourism in international markets, at Tradeshows, Workshops, Roadshows, Networking Events; - Conduct official presentations of the Destination in Portuguese Embassies and in Turismo de Portugal Delegations; - Promote MICE segment in international markets (including managing ICCA Database); - Prepare official proposals and applications for hosting International Congresses and Events in Porto and North; - Coordinate and host FAM Trips, Press Trips, Site Inspections and International Events at the Destination; Show less



NAU Hotels & Resorts

• Portugal
• Hospitality
• 100 - 200 Employee

• Account Manager

  • Jun 2011 - Dec 2011

  - Market prospecting in MICE, Corporate and Leisure segments; - Manage FIT & BAR Contracts for Solar da Rede and Vintage House Hotels; - Prepare proposals for Events and Groups stays at the various Hotels; - Negotiation, follow-up and deadline management; - Promote and present Hotel Portfolio to trade partners; - Prepare and host Site Inspections to the Hotels; - Market prospecting in MICE, Corporate and Leisure segments; - Manage FIT & BAR Contracts for Solar da Rede and Vintage House Hotels; - Prepare proposals for Events and Groups stays at the various Hotels; - Negotiation, follow-up and deadline management; - Promote and present Hotel Portfolio to trade partners; - Prepare and host Site Inspections to the Hotels;



The Editory Collection Hotels

• Portugal
• Hospitality
• 1 - 100 Employee

• Groups & Events Coordinator || Duty Manager

  • May 2009 - May 2011

  Porto Palácio Congress Hotel & Spa a member of The Leading Hotels of the World- Market prospecting in MICE and Leisure segments;- Prepare proposals for Events and Group stays at the Hotel;- Negotiation, follow-up and deadline management;- Accompany clients during Events and Congresses at the Hotel (Congress Center – 11 Meeting Rooms);- Prepare and host Site Inspections to the Hotel;- Duty Manager during GM’s absence;

• Front Office Receptionist

  • Dec 2006 - May 2009

  Porto Palácio Congress Hotel & Spa a member of The Leading Hotels of the World- Handle check-ins and check-outs in accordance with Hotel standards (Leading Hotels of the World);- Answer guest inquiries about hotel services, facilities and hours of operation;- Perform individual reservations by telephone and walk ins;- Assign the correct Rooms to each Reservation on a daily basis;- Address and resolve guest complaints and ensure guest satisfaction;- Organize, coordinate and oversee daily Concierge tasks; Show less