Experience

ANAC - Autoridade Nacional da Aviação Civil

• Portugal
• Airlines and Aviation
• 1 - 100 Employee

• Flight operations licensing inspector

  • Nov 2019 - Present



NAV PORTUGAL EPE

• Portugal
• Airlines and Aviation
• 400 - 500 Employee

• ATC Simulator Pilot/ Pseudo- Pilot

  • Sep 2012 - Dec 2019

  Providing training support during ATC simulator sessions for ab-initio ATC students as well as recurrent training reproducing normal, abnormal and emergency scenarios, in Approach (APP), Area (AREA), and aerodrome (TWR) environments Providing training support during ATC simulator sessions for ab-initio ATC students as well as recurrent training reproducing normal, abnormal and emergency scenarios, in Approach (APP), Area (AREA), and aerodrome (TWR) environments



TAP Air Portugal

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Airport Operations Specialist

  • Feb 2018 - Aug 2019

  Lisbon HUB management support tasks regarding: - Quality service level agreements with service providers for TAP Air Portugal operation in the Lisbon airport - Safety and Security occurrences; ensuring Safety and Security issues are dealt, accompanied and solved in a timely manner - Point of contact for Internal and external audits -Analysis of disruption factors affecting the on-time performance of TAP Air Portugal in Lisbon airport -Flight boarding supervision regarding quality service provided to passengers in compliance with TAP Portugal standards, aiming the on-time departure, minimising the disruption, and increasing airport experience quality service -Supervision of transfer team in charge of handling and assisting connecting passengers -Management of disruption events such as misconnections, ramp returns, flight returns and cancellations Show less



High Skills - Formação e Consultoria LDA

• Portugal
• Education Administration Programs
• 1 - 100 Employee

• Consultant and Certified Trainer

  • Jan 2017 - Aug 2019

  Conception and delivery of training materials and sessions related to Air Transport Economics, Airline and Airport Marketing, Airport Management, Strategic Aviation Management and Aviation Regulation Framework. Conception and delivery of training materials and sessions related to Air Transport Economics, Airline and Airport Marketing, Airport Management, Strategic Aviation Management and Aviation Regulation Framework.



Portway - Handling de Portugal S. A.

• Portugal
• Airlines and Aviation
• 700 & Above Employee

• Ground Handling Agent

  • May 2017 - Sep 2017

  - Check-in assistance to passengers and assisting with special service requests in a friendly, courteous and prompt manner - Verification of travel documents related to passenger departure and ensuring that safety and security regulations are met in relation to immigration and visa laws -Deal with passengers inquiries on flight departures or arrivals -Knowledge of airline and airport procedures and policies to instill confidence to passenger -Boarding and deboarding flights while ensuring proper boarding and deplaning procedures are implemented respecting security and safety international and national regulations related to airlines and airports - Operating the boarding gates and ensuring all procedures are followed and implemented - Assisting unaccompanied minors and passengers with specials needs, resolving passenger concerns and other duties. Show less



CheckConcept- Quality Management

• Lisboa

• Senior Consultant

  • Feb 2015 - Aug 2015

  Preparation of all relevant material regarding the Airport Managers training course (manuals and training sessions presentations, evaluation forms, etc); Preparation of all relevant material regarding the Quality managers training course (manuals and training sessions presentations, evaluation forms, etc); Preparation of all relevant material regarding the Airport Managers training course (manuals and training sessions presentations, evaluation forms, etc); Preparation of all relevant material regarding the Quality managers training course (manuals and training sessions presentations, evaluation forms, etc);



PwC

• Professional Services
• 700 & Above Employee

• Tax advisor at the Indirect Taxes team

  • Mar 2000 - Jan 2012

  Junior team members oversight Tax consultancy reports on the tax regime applicable to foreign investments in Portugal Assistance to foreign entities in preparing and monitoring the process of registration for VAT, in Portugal; liaising with Portuguese tax authorities for clarifying issues relating to VAT; Monitoring and reviewing procedures and tax liabilities arising from activities undertaken by companies in Portugal; Preparation, implementation and coordination of reimbursement procedures, whether to Portuguese or foreign entities VAT audits and validation of documentation supporting the transactions. Show less