Experience

Boardwalk

• Canada
• Real Estate
• 300 - 400 Employee

• Customer Care Manager

  • Jun 2022 - Present

  1.­ Total portfolio of 340 suites in total (104 Townhomes and 236 Apartment suites )­2. Liaise with Human resources to fill job vacancies ( Conduct interviews)­3. Directly managed 13+ staff members, Supervise cleaner, maintenance team, Landscape team and customer service team. conduct associate performance review every 2 months.­4. Monitor expense and revenue, prepare budgets.­5. Process eviction process and liaison with RTDRS team and educate customer with policy and procedure.­6. Coordinate advertising as required, analyze current market condition, make recommendation accordingly.­7. Conduct Site visit and check the curb appeal,. Checking inventory.­8. Maintain relationship with internal and external customer, resolve customer complaint

• Customer Care Lead

  • Dec 2021 - Jun 2022

• Community Residential Manager

  • Feb 2020 - Dec 2021



Chikadee Ventures (Tim Hortons)

• Shift Manager

  • Aug 2016 - Feb 2020

  ­-Support in controlling, costs, building sales and overall P & L management.­-Assisting with hiring and training for front of house roles and responsible to prepare the staff payroll.­-Audits the inventory levels to ensure product availability, and order products as necessary.­-Manages cost effective weekly scheduling for all front of house positions to maximizes store performance while maintaining a work/life balance for each team member.­-Fully aware of the action to be taken and ensure the safety of the customers and staff in the event of an emergency in accordance with procedures laid down in emergency policies and procedures.



Holiday Inn Express & Suites

• Hospitality
• 700 & Above Employee

• Night Auditor ( Front Office )

  • Mar 2015 - Mar 2016

  -Balancing daily audit reports such as trial balance, credit card posting, income journal and adjustments.­-Demonstrates constant exemplary customer service.­-Handling all the operations duties from arrivals, departures, guest request, complains and responsible for other tasks and ensures shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP, special events and acting as Manager on Duty. ­-Responsible for handling the group sales reservations, group billings and rooming lists.­-Developing, retaining and growing the hotel business by delivering against individuals and team sales goals that support the positive customer experience.



Bonnington Jumeirah Lakes Towers - Dubai

• Guest Relation Supervisor

  • Jan 2012 - Jan 2015

  -Supervised all front office employees to ensure all guests are taken care and smooth operational shifts. ­-Responsible to train the new employees to ensure that excellent guest service is delivered.­-Check House Count to establish selling strategy for shift and responding to any changes for daily availability.­-Developed the upselling strategy which resulted in 10% extra growth on the yearly sales forecast.­-Focused on guest needs and demonstration, leveraging technology to deliver a memorable guest experience, drive sales, and retain business by guest loyalty.



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Guest Experience Agent

  • Oct 2008 - Oct 2011

  -Handled the daily correspondence of reservations i.e. rates, cancelling, no-shows and overbooking.­-Achieved the membership leader board by enrolling maximum guest so the hotel maintains the top ranking in the region.­-Focused on helping guest when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of booking solutions and resolving guest concerns at first point of contact. -Handled the daily correspondence of reservations i.e. rates, cancelling, no-shows and overbooking.­-Achieved the membership leader board by enrolling maximum guest so the hotel maintains the top ranking in the region.­-Focused on helping guest when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of booking solutions and resolving guest concerns at first point of contact.



Hotel Sarina Dhaka

• Bangladesh
• Hospitality
• 1 - 100 Employee

• Guest Service Team Leader

  • Jan 2008 - Oct 2008

• Guest Service Executive

  • Nov 2005 - Dec 2007