Admin/Customer Care Officer

• Oct 2018 - Oct 2019

• Maintaining a positive, empathetic and professional attitude toward customers always.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Expat knowledge of services.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.• Loading, maintenance, and monitoring of the Point of Sale (POS) Machines.