Experience

Excelcare

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Support Lead

  • Dec 2021 - Present

• Operations Support Manager

  • Mar 2021 - Dec 2021



Anchor

• Non-profit Organizations
• 700 & Above Employee

• Deputy Manager

  • Jul 2018 - Feb 2022

  All aspects of managing the care team, motivating, developing and supporting to ensure excellent person-centred care delivery at all times. Responsible for the day to day running of care including staff recruitment, induction, supervision, appraisals, coaching and mentoring. The role involves the development of staff to achieve the best performance through training, observation, shadowing and following a robust induction process. Also responsible for quality assurance and monitoring through audits and innovative creativity whilst ensuring compliance with all standards by the Care Quality Commission with specific responsibility towards ensuring safe, caring, effective, responsive and well-led service.To ensure the health and safety of the service and collaborative working with partners and all relevant others to work in accordance to legislation as related to health and social care including working with policy and procedures of the organisation.



Anchor Trust

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Team Leader

  • Jul 2016 - Jun 2018

  Assessing, planning, implementing, evaluating and reviewing care. • Shift management and delivery of rotas• Performance of the care teams and embedding anchor's culture and behaviours.• Dispensing of medication, ensuring procedures are being followed. • Delivering a quality service in line with CQC essential standards• Improving the quality of customer's lives. • As a Care Plan Champion Assessing and ensuring sure that all care plans are up-to-date.Staff SupervisionAssessor care certificate workbook, Nvq Level 2 - Quals Direct whilst undertaking/ leader assessor Level 3 course with anchor. Familiar with E-portfolio, Experience of the RPL assessing and a confident user of Quals Direct e-portfolio system.

• Receptionist/health care Assistant

  • Nov 2013 - Jul 2016



Guaranty Trust Bank SL Ltd

• Sierra Leone
• Banking
• 100 - 200 Employee

• Account Manager Public Sector Dpt

  • Jun 2006 - Oct 2010

  Managing portfolio of investment accounts for Government agencies and parastatals, providing a consultative approach to understanding business and opportunities, and putting in place action plans to support growth in the use of investment products.Negotiate with customers on product choice, pricing structures, investment terms and payment conditions, and put in place all of the requirements to support profitable and sustainable trading conditions.Developing and maintaining excellent product knowledge and Communications. To be a true specialist to my customers.Problem solving to ensure excellent service is maintained for customers, resolving any issues involving investments, account reconciliations, product or service.Work closely with inside sales support, to communicate on customers’ needs and ensure they are able to receive service.Identify opportunities for generating new business with new customers, identifying their activity and needs, and taking action to create opportunities.



Reliance Financial Services

• Customer Service Assistant

  • Dec 2005 - Jun 2006



Gambia Ports Authority

• Gambia
• Maritime Transportation
• 100 - 200 Employee

• Revenue Controller

  • Jun 2004 - Dec 2005