Experience

Queen Elizabeth Olympic Park
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Social Media Manager

  • Jun 2023 - Present

Travel Republic
• United Kingdom
• Travel Arrangements
• 100 - 200 Employee
• Social Media Manager

  • Jul 2022 - Jun 2023

Tilda
• United States
• Business Consulting and Services
• Social Media Manager

  • Mar 2021 - Jul 2022


Riviera Travel

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Social Media Executive

  • Mar 2018 - Sep 2020

  I Managed all social media activity, working closely with external digital agencies to develop and execute strategies and campaigns, as well as collaborating with the wider marketing team on cross-channel campaigns. I owned the social content strategy and calendar, writing all copy for both UK and US platforms. I used Hootsuite to schedule and automate social posts and track mentions and monitored and analysed performance, using learnings to shape the content strategy. Community management was a another important aspect of my role in which I built an engaged community that was later recognised by ABTA as being one of the best accounts they'd come across in this aspect. Additionally, I worked collaboratively with the wider marketing team on cross-channel projects and was also responsible for copywriting tasks such as, writing and sub-editing weekly blog posts, tactfully using keywords to increase SEO. Besides this, I handled all customer complaints and queires received through the website forums and review platforms. Adept at using content management systems, I proofred, edited and published website content and sourced all images used. Moreover, I assisted the team in finding ways to achieve full website optimisation and assisted with digital marketing duties. Show less

• Travel Consultant

  • Nov 2017 - Feb 2018

  I was responsible for handling client calls in a fast-paced environment. I offered support to clients and ensured I dealt with their bookings in a friendly and efficient manner. Moreover, I dealt with challenging situations and resolved complaints to an exceptional standard. My support to clients also extended to email and live chat.



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • Nov 2016 - Nov 2017

  (Also held this position: Dec 2009 - Jul 2013) Often undertook managerial duties including managing the store as well as overseeing and managing three team members. Frequently exceeded store and personal targets, through identifying customer types and needs. I used my interpersonal and communication skills to provide exceptional one-to-one customer service, taking them on a personalised shopping journey consisting of skin consultations, product demonstrations and makeovers. Through in-house training I also became a skincare expert. Show less



BBC Radio Derby

• Trainee Broadcast Assistant

  • Oct 2016 - Apr 2017

  I worked alongside Arran Bee, the Weekend and Sports editor and assisted in forward planning for future shows. I sourced timeless news stories and used my editorial judgement to edit interviews and audio content for pre-recorded shows (Jutel Quick Edit Pro). I undertook fact-checking and research duties and prepped presenters ensuring they had all the materials they needed to go live. I also provided concise and timely information to the presenters whilst they were on air through RadioMan 4 software. Additionally, I created and scheduled Facebook posts and monitored performance using Facebook insights. I also built rapports and liaised with guests, ensuring they were briefed and felt happy and comfortable to go on air. Show less



ITN

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Production Assistant (Work Placement)

  • Sep 2016 - Oct 2016

  I worked with ITV's long form news desk on the 'Tonight' show and 'On Assignment' documentary programme. I developed media archiving and video logging skills using Avid Assist. I also transcribed interviews, fact-checked and conducted research. Additionally, I created and scheduled social media posts for their Twitter account using Tweetdeck. I worked with ITV's long form news desk on the 'Tonight' show and 'On Assignment' documentary programme. I developed media archiving and video logging skills using Avid Assist. I also transcribed interviews, fact-checked and conducted research. Additionally, I created and scheduled social media posts for their Twitter account using Tweetdeck.



Rising East

• United Kingdom
• 1 - 100 Employee

• Trainee News Reporter

  • Sep 2014 - Sep 2016

  I distributed fast, diverse news coverage and commissioned contribution articles for an edgy online publication. I conducted in-depth interviews with a variety of people to gain a deeper understanding into the spike in knife crime, telling stories that went beyond the surface of what the mainstream media report. With a nose for news, I also captured news worthy footage for online videos and used Final Cut Pro to edit. I researched statistics and produced crime reports on East and South-East London. Able to write in a variety of styles, I produced hard news articles and long form feature articles, including real-life people stories. Show less

• Broadcast Journalist (Work Experience)

  • Oct 2015 - Oct 2015

  I spent the majority of time practising my news screen reading and was told I have a natural flair for it. I also spent a lot of time shadowing in the gallery. I spent the majority of time practising my news screen reading and was told I have a natural flair for it. I also spent a lot of time shadowing in the gallery.



The Times

• United States
• Advertising Services
• 1 - 100 Employee

• Journalist (Work Experience)

  • Jul 2015 - Jul 2015

  I thrived in the environment of a fast-paced newsroom, which resulted in a published article. Other responsibilites included: fact-checking, researching and producing social media content for Twitter. I thrived in the environment of a fast-paced newsroom, which resulted in a published article. Other responsibilites included: fact-checking, researching and producing social media content for Twitter.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Customer Experience Consultant (Beauty)

  • Feb 2014 - Aug 2014

  I was responsible for the beauty department, ensuring team members stationed on this area worked well together to meet and exceed sale targets. I also provided customers with a one-on-one luxury, personalised shopping experience across all departments. I was responsible for the beauty department, ensuring team members stationed on this area worked well together to meet and exceed sale targets. I also provided customers with a one-on-one luxury, personalised shopping experience across all departments.



INTERMIX: Mixed Heritage Oral History Project

• Interviewer & Writer (Community Project)

  • Jul 2011 - Nov 2012

  This project was supported by East Staffordshire Borough Council. The aim of this project was to empower and inform the mixed-heritage community and educate society at large about the mixed-heritage experience. The DVD and ebook is used in schools and colleges across the Midlands. Acheived ASDAN Arts Award: Interviewing Skills This project was supported by East Staffordshire Borough Council. The aim of this project was to empower and inform the mixed-heritage community and educate society at large about the mixed-heritage experience. The DVD and ebook is used in schools and colleges across the Midlands. Acheived ASDAN Arts Award: Interviewing Skills