Experience

Transafrica Group

• South Africa
• Insurance
• 1 - 100 Employee

• Operations Manager

  • Nov 2020 - Present

  Manage overall operations and is responsible for the effective and successful management of systems, resources, productivity, quality control and compliance measures as established and set for the Operations Department. Ensure efficient operations. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws. Responsibilities: • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions • Plan and review compensation actions; enforcing policies and procedures • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations • Accomplish operations and organization mission by completing related results as needed • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees • Manage relationships with key operations vendors and key clients • Track vendor pricing, rebates, and service levels • Review and approve all operational invoices and ensure they are submitted for payment • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints • Work closely with CEO and management team to set and/or implement processes and systems and follow through with implementation. Show less


Centurion Rugby Club
• United Kingdom
• Wellness and Fitness Services
• Financial Services Officer

  • Dec 2018 - Present


Bertan Consulting

• South Africa
• Information Technology & Services

• Strategic Sourcing Specialist

  • 2020 - Nov 2020

  Sourcing Specialist in a complex, technical and regulatory environment consistently meeting and exceeding financial objectives, delivering products and services to meet end-user quality and schedule requirements by applying an industrious work ethic and generating positive results. • Implement and manage multiple customer accounts with account-level projects and process improvements aimed at increasing internal contract administration customer service levels. • Prepare, issue, analyse, recommend award, and implement RFPs for assigned materials and services. • Work with account management to ensure contract requirements, such as budgets and scope of work, are met. • Evaluate current and potential suppliers, monitor performance, and negotiate favorable prices, terms, and conditions. • Negotiate and maintain contracts for subcontract services and materials for multiple FM accounts and achieve established cost improvement goals. • Support Operations teams with supplier additions and changes, assistance in P2P management, and act as liaison with suppliers on their behalf. • Assist sourcing and account teams along with other internal customers on the resolution of problems with contracted suppliers. • Ensure that long term solutions are implemented. Show less



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Sep 2013 - Mar 2018

  Responsible for the day-to-day duties of managing a banking branch. Oversees the sales, operations, and business development within the branch, including profits and productivity.● Supervise activities of the branch.● Bring in new customers and boosts profits● Create and analyse management information and reports.● Coordinate activities among different branches all over the country.● Set targets and ensure they are met.● Train and supervise staff.● Hire and terminate staff according to needs.● Interact with local chambers of commerce, development agencies, solicitors, accountants.● Handle customer complaints.● Market and publicise new and existing products and services introduced by the bank.● Follow all banking polices as determined by the board of directors or owners of the bank. Show less

• Sales Manager

  • Oct 2012 - Sep 2013

  Remained commercially aware while managing, planning and coordination sales area, specializing in financial product and needs of customers. Established, managed and develop the business and customer base through strategic planning of business processes and procedures and target driven marketing strategies.● Identify sales opportunities and generated sales leads for the retail network● Remained inform of competitor activities and trends and benchmark products● Interpret sales data● Initiating, developing and creating marketing and sales strategies to promote product and service to customers● Achieve on-going targets and objectives through remaining focused, self-motivated in pressure driven environment● Expand customer base with in the Financial sector● Contribute towards profit growth through stakeholder management● Improve sales and product performance through sales staff by coaching and mentoring● Help sales staff to identify sales opportunities Show less

• National Coordinator: Integrated Solution and Delivery

  • Jun 2010 - Oct 2012

  Establishment of a Branch Change Gateway that provides a detailed view of the impact & capacity of staff within all retail sites with a view of enabling coordinated project release management and improved decision making and project prioritisation.● Maintain and enhance the Change Gateway model to influence the amount of change implemented in the business delivery environment● To build sound working relationships with all relevant 'sources of information', and project delivery role players, in order to establish a sustainable network● To do proper business analysis in order to be able to identify trends, determine the implementation impact and make the necessary recommendations● To build sound working relationships with all relevant stakeholders in order to establish a sustainable Communication Gateway network● To perform communication analyses in order to identify trends, determine the communication impact and make the necessary recommendations● To compile, distribute and present Communication Implementation and Training● To develop, embed and manage sound corporate governance standards and principles Show less

• National Consultant Implementation

  • Jun 2008 - Jun 2010

  Project ImplementationDesign Phase● Compiling ~ Implementation Approach● Operationalisation of DesignPrototype Phase● Identify an appropriate prototype environment to test design specifics● Results analysis with feedback to design team● Revalidate the scope of project continuously and to advise the design teamPilot Phase● Identify an appropriate pilot environment● Compiling ~ Implementation Toolkit● Compiling provincial implementation project teams● Provincial “Kick-Off” Sessions● Revalidate the scope of project continuously and to advise the design teamNational Roll-out Phase● Implementation Project Plan (National Roll-out schedule)● Tracking and controlling● Monitoring and support● Risk Management● Issue and Conflict Management● Managing ExpectationsImplementation Sign-off Phase● Conduct review● Analyse results● Initiate corrective actions● Compiling of Hand-Over Reports/ReviewsGeneral● Developing estimating assumptions● Timeous, accurate management information i.e. Monthly status reports and sponsor reports.● Understanding project dependencies● Scheduling of Actions● Tracking and controlling● Project Information up to date at all times● Identifying and address bottlenecks continuously● Project Negotiations with role-players Show less

• National Training and Implementation Consultant

  • Jan 2001 - Jun 2008

• VARIOUS JUNIOR ROLES ABSA CARD DIVISION

  • Mar 1997 - Jan 2001

  - Call Centre Supervisor- Call Centre Agent- Correspondence Clerk