Experience

Mission Linen Supply

• United States
• Consumer Services
• 400 - 500 Employee

• Branch General Manager

  • Feb 2020 - Present

  • Overall P&L responsibility for the branch location.• Overall responsibility for staffing, training, and performance management of branch staff.• Directly supervise area managers and office managers.• Manage key performance indicators, including labor, inventory and other operations costs.• Recommend and implement programs aimed at increasing efficiencies, lowering costs and growing market share.• Work closely with the sales department to achieve branch revenue goals.• Ensure that branch staff provides superior customer relations and retention.• Primary local contact for customers, community, vendors and relevant government entities.• Prepare and submit requisite company and regional reports.• Attend Quarterly Performance Reviews.• Ensure compliance with internal audit and safety programs.• Ensure regular and effective fleet maintenance.

• Area Manager

  • Feb 2016 - Feb 2020

  * Manage the daily activities of the RSSRs, including route check-in, route coverage, and route restructuring.* Assist in the development of sales strategies and formulation of plans and policies concerning market area definition, product lines, merchandise quality, advertising, and pricing activities. * Works toward achievement of plant goals such as forecasted volume, account retention, and contract management. * Administer a recruitment and training program for RSSRs to include, initial orientation, product familiarity, knowledge of company policies and procedures, goals and objectives.* Provide continuing education and training relating to account retention, planning, sales techniques and personal appearance. * Pursue market potential, follows-up, and closes sales with selected customers in coordinated efforts with the General Manager, Sales Representatives and RSSRs.



Aramark Uniform Svc

• United States
• 1 - 100 Employee

• Route Operations Manager

  • May 2007 - Jul 2015

  •Reviewed day to day invoicing and paperwork processing to control Credits.•Managed Accounts Receivable by assuring collections of Cash On Delivery and monthly paying customers.•Responsible for Retention improved from 70% to 90% through assuring 100% customer service satisfaction.•Minimize Service Calls through maintaining service quality expectations.•Responsible for managing location consisting of 2 Districts to achieve company metrics goals.•Reviewed P&L and analyzed trends to establish methods to increase profitability. •Handled renewals of customer contracts personally and through Route Sales Representatives. •Responsible for developing and maintaining personal relationships with Top 52 accounts through customer visits.•Responsible for hosting weekly training in Safety and Sales Tactics to review weekly progress and initiatives.•Managed 1 production worker and assisted Supply Chain manager of the locations production and system processes.•Provided training, coaching, and assist through sales/retention negotiations.•Responsible for managing Sales Team and Service Team. •Maximized performance by implementing innovative programs to enhance sales\profits.•Responsible for managing routes to achieve company metrics goals through catalog sales, new business, and growth within accounts.•Direct part of contract for new customer contracts. •Present quarterly numbers with upper management and provide forecast of the following quarters numbers with action plans in place to reach said results. Certificates: Acclivus Training Certificate, and Diversity Training CertificateAccomplishments: Improved credits by 8% and contracts by 3%. Top 20% out of 400 districts. Improved overall performance by providing vision and setting expectations. Promotions: April 2010 Branch Manager October 2014 Route Operations Manager



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Service Training Coordinator

  • Sep 2000 - May 2007

  •Responsible for implementing the goodwill policy with accounts $100 and below. Developing personal relationships with decision makers that lead to a high level of customer satisfaction.•Responsible for assisting Service Manager in achieving his goals as well as Service Sales Representatives in maintaining their numbers for quarterly and fiscal profits.•Assist Service Manager in giving weekly performance evaluations to each Service Sales Representative.•Handle renewals of customer contracts personally and through Service Sales Representatives.•Train new Service Sales Reps, as well as holding training and brush up classes to increase performance.•Oversee load out and assist with route check-in.•Be aware of problems internally as well as within accounts, create plan of action for correction.•Maintain an efficient route structure by sequencing accounts, ensuring accurate route books are maintained, and assisting in assigning accounts to its respective geographical area.•Assist in weekly meetings on updates, changes, and problems.•Obtain contract renewals to ensure future revenue and sell customers on price increases.•Maintain Add-Ons/Stop Orders to meet goals established for market penetration, contest, and promotions.•Obtain lost replacement revenue due to the loss or destruction of rental products by the customer.Accomplishments: Acknowledged for contributing ethical concepts with communications and service. Revised training process for an efficient training guideline.Managed accounts within the required training period. Top Salesman for the last 3 quarters of the 2004 fiscal year. Promotions: September 2006 Service Training Coordinator