Experience

Shipping World Logistics

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Executive Logistics

  • Feb 2022 - Present

  Promote excellent customer service and ensure satisfaction is delivered consistently. Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstanding Complete bookings with carriers and submission of shipping instructions with great accuracy. Build a strong relationship with customer in terms of high confidence level. Ordering inventory from vendors and suppliers and securing shipment arrival times Communicate and follow-up with customer on the status of their shipments or deliveries. Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions. Managed all complex complaints, issues and problems to maintain customer satisfaction. Monitor vessel schedule via PSA PortNet and Jurong Port System. Handling sea freight shipments LCL documentation (Imp & Exp)with agents or co-leaders and follow up to arrange shipments, preparing and confirming orders, pricing information. Experience in handling DG Declaration with carrier & getting approval on time. Arrange for the packing / labelling of Dangerous Goods. Ordering inventory / pallets from vendors and suppliers for LCL goods repacking. Updating inventory count and maintaining inventory records to share with management every month end. (Acer Laptops). Show less



Zonvest Holdings Sdn Bhd

• Operations Supervisor

  • Jun 2018 - Jan 2022

  • Proficiency in both Import and Export documentations. • Manage Import and Export shipments by liaising with carrier, transporter, forwarder and government agencies. • Request Ocean Freight and arrange booking with the carrier. • Review customer Import documents before sending for ZB1 clearance. • Resolves any problems with the documents needed to clear shipment through customs. • With minimal supervision, perform Export documentation such as prepare bookings, prepare shipping Instruction Invoice and Packing list in compliance organisational policies, procedures, goals and objectives. • Prepare ROT and make arrangements if the MT pickup/return is from outside private depots. • Validate all documents required for Import and Export few days before Eta. • Resolve import and export issues with warehouse, carrier, transporter and forwarders. • Develop excellent relationships with carriers to book capacity, advise shipping instructions, confirm shipments • Generate and submit reports (imports, exports/shipments) to Operation Manager. • Responds quickly and positively to questions and concerns from customers regarding status of the shipments. • Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery. • Identify cost savings opportunities for the customer, such as warehouse & haulier. Show less



Panasonic

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Logistics Clerk

  • Nov 2017 - May 2018

  • Coordinate and communicate with Singapore sales team (PLAP) for Export booking to Vietnam. • Liaise with the production team to ensure all the modals are ready before the ETA. • Create the Container loading plan for all the shipment to Vietnam. • Work Closely with Customer Service and Manufacturing to respond swiftly to customers regarding issues with products & deliveries. • Develop excellent relationships with Vietnam Panasonic sales team for delivery accuracy. • Participates in monthly stock count. • Ensure all shipments are invoiced correctly and on time. • Send Shipment Notification and Shipment Details to Customers upon departure. • Ensures Export Documents such Invoice, Packing list and Container loading Plan are correct and complete before sending to Warehouse for loading. • Prepare Form D & E in Dagang Net. Show less



Bell Shipping

• Bukit Tinggi Klang

• Documentation clerk

  • Apr 2017 - Nov 2017

  • Prepare Export Documents to India ports. • Contact Haulier to Schedule Export MT Pick Ups. • Respond to customer inquiries related to shipments promptly and professionally. • Ensures Export Documents are correct and complete such as Commercial Invoice and Packing List. • Ensure all shipments are invoiced correctly and on time. • Under minimal supervision, performs detailed and in-depth duties related to all aspects of Letter of Credits. • Prepare documents required under Letter of Credit. • Update VGM in the port system. Show less