Ruchir Pandya, PMP®

Stratergic End-User Compute Customer Success at VMware Workspace ONE
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta, Georgia, United States, GE
Languages
  • Hindi Full professional proficiency
  • English Full professional proficiency
  • Gujarati Native or bilingual proficiency
Skills

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Credentials

  • ITIL Foundation Certificate in IT Services Management
    AXELOS Global Best Practice
    Nov, 2016
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jul, 2023
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon Web Services (AWS)
    Jul, 2023
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Mar, 2018
    - Nov, 2024
  • Certified ScrumMaster® (CSM)
    Scrum Alliance, Inc
    May, 2017
    - Nov, 2024
  • Airwatch Enterprise Mobility Expert
    AirWatch by VMware

Experience

  • VMware Workspace ONE
    • United States
    • Software Development
    • 300 - 400 Employee
    • Stratergic End-User Compute Customer Success
      • Jul 2022 - Present

    • Customer Success Manager
      • Oct 2019 - Present

    • Technical Account Manager
      • May 2015 - Oct 2019

      • Provide advice and guidance as the AirWatch subject matter expert to ensure successful ongoing usage and adoption of AirWatch• Design and develop innovative solutions to customer requirements using AirWatch• Deliver web based training to user groups to support organizational adoption• Undertake discovery and education activities to identify opportunities for AirWatch usage across organizational functions and processes• Function as a frontline technical resource for “best practice” and informal customer questions• Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues• Engaging with product management as the customer advocate on product roadmap discussions• Maintain current functional and technical knowledge of AirWatch service• Help to document best practices in developing and using AirWatch Show less

    • Application Support Engineer
      • Jun 2014 - Apr 2015

      Professional services and support

Education

  • University of Florida
    Master's degree, Information Systems and Operations Management
    2012 - 2014
  • University of Mumbai
    Bachelor of Engineering (B.E.), Information Technology
    2005 - 2010

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