Network Administrator

• May 2022 - Present

• Assist with the administration and support of all Flow's network devices. (Firewalls, Switches, Routers, Access points) • Assist with onboarding and off-boarding users' accounts and workstations. • Supports, monitor and restore all system and desktop backups using available tools. • Manage and triage all service requests and incidents received via the IT ticketing system using established SLA. • Troubleshoot, support and monitor on-premise and cloud servers (Google WS, Salesforce.com platform, Azure, Office 365) • Upgrade systems with new releases and models as directed by management. • Update internal knowledge base with technical documentation, manuals, IT policies, etc. • Inspect the use of technological equipment and software to ensure functionality and efficiency.

Customer Engineer

• Sep 2020 - May 2022

• Describe the operation of data networks and the function of various network devices • Configure IP addressing schemes and IP services for small branch office • Connect, configure, and verify the operational status of a network device interface • Identify security threats to a network and describe general threat mitigation methods • Implement and verify WAN links and describe the methods for connecting to a WAN • To perform work on products and services of low complexity, make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements • Diagnose problems, makes minor repairs, and replaced components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution • Complete work orders and maintained progress reports.

Shift Supervisor

• Oct 2019 - May 2021

• Provide excellent customer service by recording customer orders and repeated them back in a clear manner• Make exceptional sandwiches by keeping customer needs such as allergies, serving style and cleanliness in mind• Execute teamwork by cleaning dishes, mopping floors, and handling the cash register• Ensure all food safety guidelines and standards were met during hours of operation

Sandwich Maker

• Mar 2018 - Sep 2019

Peer Tutor

• Mar 2018 - Dec 2018

Computer Technician

• Apr 2017 - Nov 2017

• Configure and troubleshoot any ticket of hardware as well as the network related issues face by clients. • Managed and monitored all installed system for highest level of availability. • Resolve any related to operational components for LAN, WAN and Voice System. • Install, configured, tested and maintained operating systems, application software and system management tools. • Worked on Windows IOS, Ubuntu, MAC IOS, Linux and Android OS. • Configure and troubleshoot any ticket of hardware as well as the network related issues face by clients. • Managed and monitored all installed system for highest level of availability. • Resolve any related to operational components for LAN, WAN and Voice System. • Install, configured, tested and maintained operating systems, application software and system management tools. • Worked on Windows IOS, Ubuntu, MAC IOS, Linux and Android OS.