Microsoft CRM Functional Consultant

• May 2019 - Present

Turned into Super Mom , completed Master of Technology (Computer Science Engineering)

• Jun 2018 - Apr 2019

CRM Functional Consultant

• Dec 2017 - May 2018

Functional Skills: Model Designing, Requirement and Design document preparation, Requirement Analysis, Implementation, integrations with AX loyalty management system and other legacy systems like Point of sale, Customization and Configuration of Dynamics 365. The objective of customer Tracking System is to maintain the customer data in a centralized CRM system for segmentation and marketing needs. Responsibilities: • Requirement gathering (building user stories), solution analysis, time estimates, tool selection, preparing design documents, driving solution implementation, testing and deployment of application enhancements. • Coordination with different marketing team and integration teams like Point of sale, Facebook, Google AdWords, security compliance, etc. • Coordinate with loyalty management to manage the loyalty process. • Integrations with different systems like Epsilon, Sales force, etc. Show less

Microsoft Dynamics Lead Functional consultant

• Feb 2016 - Sep 2017

Functional Skills: Model Designing, Requirement and Design document preparation, Requirement Analysis, Implementation, training, Reference Guides, and video recordings for trainings. Customization and Configuration of online Version on MS CRM of 2016. The objective of Participant Tracking System or Case Management is identification of available resources to meet Participant needs; the coordination, monitoring and evaluation of services of each Participant and advocacy for a Participant to ensure that services and resources are accessible and provided. The proposed solution was aimed at integrating the case management process to make it seamless. Responsibilities: • Requirement gathering (building user stories), solution analysis, time estimates, tool selection, preparing design documents, driving solution implementation, testing and deployment of application enhancements. • Lead Customer interfaces with their different departments for business solutions, team meetings to understand the technical specifications and work closely with stakeholders to describe business requirements and to write algorithms/ business logics. • Working closely with data migration and integration teams to study & analysis of database. • Work with Quality assurance (QA) to develop Test scripts, verification and user acceptance testing. • Content Management by integrating with other systems through web services or SharePoint, etc. Show less

Dynamics CRM Lead consultant

• Feb 2014 - Nov 2015

Functional Skills: Model Designing, Requirement and Design document preparation, Requirement Analysis, Implementation and Setting up load balanced multi server CRM environments. Upgrade of CRM 2011 System to MSCRM 2015 version. The Verizon NDET Lab is responsible for device performance validation and technical approval to operate on the Verizon Wireless Network. Responsibilities: • Requirement gathering and analysis, time estimates, preparing design documentation, design reviews, development, driving the project initiatives and metric collection, analysis testing and deployment of application enhancements. • Leading the technical team(offshore) and helping them to write algorithms and business logic from time to time. • Lead the team of data migration and integration to study the database. • Lead the Quality assurance team to develop the Test scripts and understand the business. • Integration with Share Point and ALM system to manage the contents. • Regular interaction with the customer Manager, Database administrators, Network administrators, Application Users- all belonging to different departments and divisions of the organization to ensure the smooth running of applications • User Training to users about the new system. Upgrade from 2011 to 2015 Dynamics CRM. • Involved in all upgrade activities from transition of one version of MS Dynamics CRM to another. Show less

MS CRM Functional Consultant

• May 2012 - May 2014

The Ministry of Manpower is a ministry of the Government of Singapore responsible for the formulation and implementation of policies related to the workforce in Singapore Functional Skills: Model Designing, Requirement and Design document preparation, Requirement Analysis, Implementation and Setting up load balanced multi server CRM environments (MSCRM 2011) Responsibilities: • Customization of Marketing, Sales and Service modules of vanilla CRM, along with integration with mobile, Project involved lot of functionalities developed using plug-ins, Custom workflows and Custom Web applications, data migration through 7 source systems. • Requirement gathering and analysis, time estimates, preparing design documentation, design reviews, development, driving the project initiatives and metric collection, analysis testing and deployment of application enhancements • Trained more than 2000 users on the new system and supported the entire system and users after the Go-live. Show less

MS CRM Technical Consultant

• Sep 2011 - Mar 2012

Digicel is a mobile phone network provider covering parts of Oceania, Central America, and the Caribbean regions. It provides mobile services in 26 countries and territories throughout the Caribbean and Central America with more than six million wireless users. Environment: Customization and Configuration, Plug – ins, custom workflows, Web services, HTML, Java scripts, SSRS reporting and SQL. Responsibilities: • Installation and Configuration of CRM development and staging environments. • Customization, JavaScript, Integration with ESB Systems and Integration with Customer Centre Accelerator (Call Centre Integration) Show less

MS CRM Technical Consultant

• Mar 2011 - Sep 2011

MSCRM Technical Consultant

• Jun 2009 - Feb 2011