Experience

The Contact Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Campaign Matter Expert-Admin

  • May 2018 - Present

  Dealing with CEO/Manager complaints, processing GDPR Requests, VAT Invoicing, Reports, High Value refund approvals, dealing with injury/damage cases, compensation approvals.

• Receptionist

  • Jan 2018 - May 2018

  Meet and greet employees and clients, calendar bookings, Invoicing, Telephonic duties, liaising with facilities to maintain the building, liaising with cleaning teams, running errands.

• Team Leader/Manager (Cash Plus Finance)

  • May 2017 - Jan 2018

  Working as a Manager for a Financial Campaign, my duties included:Managing/supporting a team of 10-12 call centre advisors to ensure all KPIs/SLAs are met. Interviews, disciplinary actions, lateness and sickness management, developing individuals that stand out, dealing with Manager complaints, approving/Rejecting high value refunds. liaising with internal and external departments to ensure the delivery of a high level service.

• Team Leader/Manager (River Island)

  • Nov 2015 - May 2017

  Managing a team of 10-12 advisors. Interviews, disciplinary actions, Personal development, managing absence, resolving manager complaints, team meetings, meeting all KPIs/SLAs, Approving gesture of good wills and compensation. liaising with the client to ensure we deliver a high level of service.

• Senior Administrator

  • May 2015 - Nov 2015

  Social media queries (Twitter, Facebook, Instagram), incorrect store deliveries, refund approvals, VAT receipts/Invoicing, investigations with Payment departments with fraudulent cases, reporting to Management and clients, inbound emails.

• Customer Service Representative

  • Aug 2014 - May 2015

  Dealing with all inbound telephonic queries, reporting to manager, meeting KPIs and targets, Social media queries, Trustpilot reviews.