Sales Administrative Assistant

• Jun 2023 - Present

Office Manager

• Jun 2021 - Jun 2023

Sales and Distribution Coordinator

• Mar 2021 - Apr 2022

Purchasing and Sales Coordinator

• Oct 2016 - Mar 2021

Bookkeeper / Administrative Assistant (Short term contract)

• Aug 2015 - Nov 2015

Administrative and Accounts Coordinator

• Nov 2013 - Jul 2015

Process Associate

• Nov 2012 - Jul 2013

- Specialized with customer care for financial account (CitiCards) - Received calls from clients promptly and performed verification process accordingly - Provided accurate information to the clients and driven to have the first call resolution - Achieved work focus on costumer centricity Achievements: - 90% average call quality scores and 4.15 mins average call handling time with reference to key performance metrics for 1 month in live calls environment - Scored the highest point of 10 for three consecutive customer satisfaction survey Show less

Shipping Operations Supervisor

• Jul 2002 - Oct 2012

- Supervised shipping schedules, production quality and on time delivery - Established and adjusted work procedures to meet production schedules - Assessed and trained personnel for promotion to cross-functional operations - Led regular stand-up meetings, events and continuous improvement projects with measurable goals - Coordinated closely with quality control regarding products awaiting dispositions - Defined manufacturing performance standards and reviewed the performance outcomes to set future targets - Coordinated and developed new product process in collaboration with engineering staff - Maintained and enforced a safe and clean working environment at all times Achievements: - Achieved as high as 90% on company goals by effective supervision of man and machine - Achieved 98% on-time delivery of shipments and depleted inventory by 15 % from current volume by streamlining product routes and by putting strategic ordering logic - Maintained the PPM level of zero for stores inventory of 17M for eight consecutive weeks and sustained the rejection rate to maximum level of 0.014% - Manufacturing representative for acquisition team focusing in inventory and materials transfer with successful transfer of high volume products of over 1500 pilot inventory from acquisition of new company - Have updated the process control plan and performed failure mode analysis for two sub-process within the organization - Cross-trained and developed highly effective production workforce - Automated the process of manual customer special requirements by 90% thru SAP system Show less

On-the-job Trainee

• Jul 2001 - Aug 2001

Sales and Finance Trainee Sales and Finance Trainee