Experience

Annecto

• Australia
• Civic and Social Organizations
• 100 - 200 Employee

• Commonwealth Home Support Program- Coordinator

  • Jul 2022 - Present

  • Manage and ensure that high-quality, flexible services are planned and implemented for CHSP clients. • Develop relationships with clients through annual reviews and service coordination. • Responsible for ensuring that flexible respite services are planned and implemented for eligible recipients under the CHSP guidelines. • Providing client support towards the transition to person directed supports, which may include supporting the care recipient including their network to explore alternative options other than traditional support models. • Manage reporting, documentation and records requirements as per company policies/procedures and Government legislation.



Seabrook Kindergarten

• Australia
• Individual and Family Services

• Kindergarten Administration Officer

  • Oct 2021 - Jul 2022

• Kindergarten Administration Officer

  • Oct 2021 - Nov 2021

  • Administrative assistance to the Board of Committee members, staff, teachers and educators.• Ensuring compliance with all legislative, financial and area specific procedures to minimize any risk to the business• Communicating effectively with internal and external stakeholders to resolve enquiries• Investigation and ownership of complex queries from all stakeholders Effectively support the business of managing education and care services in relation to registration, enrolment and fee collection in accordance with relevant regulations, law, policies and procedure. Effectively support the business of managing education and care services in relation to registration, enrolment and fee collection in accordance with relevant regulations, law, policies and procedures• Administration of the service operations in accordance with all applicable legislation including Education and Care Services National Law Act 2010 (National Law), Education and Care Services National Regulations 2011 (Regulations), Quality Improvement Plan and policies and procedures of the service.• Positive participation in the team, and team meetings to discuss and share ideas and celebrate achievement of team goals



Early Childhood Management Services (ECMS)

• Australia
• Non-profit Organization Management
• 100 - 200 Employee

• Service Administrator- Business

  • Feb 2021 - Jul 2022

  • Meet and greet children, families and visitors to the Centre. • Provide families with support and assistance with enrolments and general enquiries. • Building positive relationships with children, families and Educators • Exposure to the process for processing payments via Qikkids, managing debt collection as required. • Handling direct telephone calls whilst maintaining the security of the Centre. • Monitoring entrances and exits. • Coordinating various administration tasks including communications, maintenance, orders and deliveries. • Build and maintain strong family partnerships throughout the Centre. • Respond to general enquiries on behalf of the Centre Director. • Perform key business administration tasks, including using multiple business systems. • Support Centre Director for a day to day operations for key business deliverables • Maintaining a clean and organized office environment. • Handling the archiving process for documents at the Centre.



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Sr. Executive Assistant

  • Feb 2011 - Feb 2018

  Extensive Diary Management: Complex schedules; Multiple time zone meetings Manage complex meetings on calendars, involve senior partners, vendors and client’s agenda to collaborate for service line objectives and goals with understanding of business priorities Maintain confidentiality on meetings, Offer alternatives for efficient use of leader’s time, and provide timely reminder(s) as necessary Facilitate Steering committee meetings with globle partner’s offices, representatives, and coordinate with assistants groups to set up conference calls on a monthly or Bi-monthly basis. Assist the executives in developing and printing the documents and presentation materials required knowledge workshops, events. Maintain important relationships with Key stakeholders. -Domestic and International Travel and Visa management: Travel arrangement; co-ordinate point-to-point travel and logistics for local and overseas travel of Leader along with Visa assistance to procure appropriate visa Processing of Expenses and Medical Claims: Process travel and official expense report and reconcile card statement in accordance with company guidelines. Submit medical insurance claims. Perform general office duties, ordering stationery, maintaining records Visitors /Clients handling and general administrative tasks Meet, greet and escort VIP visitors as and when required and coordinate overall agenda and logistics for Senior Leadership visitors and Client visits Events -Facilitation, organization and coordination: Planning, coordinating, logistics in liaison with key stakeholders and external vendors -Key Events/ Offsites at McKinsey: Senior leaders’ Farewell event with 50+ members Hosting Team outings/ fun events 30+ members -Rewards and recognition: Recognized as the Miss Congeniality title- for most genuine, friendly, adaptable and trustworthy member Recognized for enthusiasm and creativity for McKinsey's Talent event for a fashion show



American Express

• United States
• Financial Services
• 700 & Above Employee

• Executive Assistant

  • Jun 2005 - Feb 2011

  Managing calendar, anticipating conflicts, providing alternatives, arranging external meetings Complex travel schedule arrangements for the VP ensuring end to end logistics confirmation in advance or timelymanner Travel expenses creation and submission within stipulatedtime frame and getting required approvals and ensuring payment to the corporate cards Inbox management -Screen all calls and emails for the VP office and deal with high level of discretion in confidential matter Handling Client visits and Internal stakeholder visits for organizing Logistics for Food & Beverage, meeting rooms/ space, Knowledge sessions, town halls, bookings venuesand coordinating with IT teams for dry -runs of overall program Member of Events Team – supporting all Logistics for Events- for Business Group –Technologies Supporting the Training's Manager in (Employee Development program) Handled the on boarding process for New Joinees (FTE and Contractors) Rewards and Recognition: - Recognized for CAMPUS Movement Project - Recognized for Co-coordinating Successful Townhalls



Bose Corporation

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Service Co-ordinator

  • Jan 2004 - Aug 2005

  Answering customer inquiries and calls in the day-to-day operations and all aspects of client service for retail and professional product clients Ensure adherence to internal policies while providing services to the clients. Coordinating the request for sound system installations post the sales of products by liaising with showroom executives for final commissioning for retail or the professional client’s location Supporting with engineer's service calls schedules to ensure timely support to the retail and professional clients Maintaining and producing accurate annual maintenance contracts for the customers and follow-up on timely renewal and payments Generating monthly reports for reporting statistics of all services calls for engineers from all branches