Experience

ThunderLabs
• Chile
• Advertising Services
• 1 - 100 Employee
• Cyber Talent Agent

  • Mar 2022 - Present


Services South Queensland

• Australia
• Environmental Services
• 1 - 100 Employee

• Call Centre Consultant (Inbound)

  • Feb 2022 - Mar 2022

  Worked for SSQ in their call centre helping victims of the Queensland Floods complete their grant applications for disaster relief assistance. Tasks included completing applications from start to finish (and picking up where they left off) for customers over the phone, providing basic tech support regarding the application processes over the phone, troubleshooting, escalating enquiries, concerns and applications, escalating applications that need correction to the relevant teams, managing distressed customers and their emotions to best assist them with their applications, referring customers to external relevant services (government agencies or community organisations), data entry, problem solving, answering general questions about things such as eligibility, government grant information, how to access services and payments, and assisting disaster community hubs with information and questions. Show less

• Call Centre Consultant (Inbound)

  • Jan 2022 - Feb 2022

  Worked in a call centre for the Queensland government taking and managing vaccine appointments. Role included booking people in for vaccine appointments, managing appointments, providing general information about the vaccines, data entry, sending people information via email and sms, vetting people for vaccine eligibility and assisting healthcare providers with their concerns and providing up to date information.


Mount Hotham Skiing Company
• Ski Instructor

  • Jun 2021 - Sep 2021
• Ski Instructor

  • Jun 2019 - Sep 2019