Ruby A Flores

Claims Representative II at Mercury Insurance Group
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Tagalog Native or bilingual proficiency
  • Spanish Limited working proficiency

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Experience

    • Insurance
    • 100 - 200 Employee
    • Claims Representative II
      • Jun 2006 - Present

      Investigate liability on multiple vehicle collisions. Sets and adjusts reserves. Obtain recorded interviews from insureds, guest passengers, third party claimants and witnesses. Negotiate injury settlements from bodily injury and uninsured motorist bodily injury line of coverage. Evaluate bodily injury attorney demands including policy limit demands. Communicate with insureds, third party claimants, repairs shops, law enforcement agencies, rental car companies, material damage, law offices and medical providers. Maintain current claims diary. Prepare demands for subrogation. Complete annual NICTA Fraud Training. Show less

    • United States
    • Retail Apparel and Fashion
    • 100 - 200 Employee
    • Assistant Manager
      • Apr 2005 - Nov 2006

      Assisted in the training and development of employees for customer service. Collaborated with other assistant managers and store managers to decrease shrink and maximize sales. Maintained accessory department and helped in up to 10% increase in monthly sales from prior year. Offered and signed up customers in Avenue credit cards on average up to 20 a week. Replenished merchandise and updated window displays. Delegated merchandise recovery to employees to make store presentable. Checked in and process merchandise shipment on average 40 boxes per shipment. Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Sales Associate
      • Oct 2002 - Feb 2005

      Assisted customers with their purchase via Point of Sale Systems in a B Volume Store with average sales of $20,000.00 a day. Provided customer assistance by providing merchandise information. Offered and signed up customers in Avenue Credit Cards up to 20-25 a week. Replenished merchandise inventory. Maintained backroom inventory. Straightened and maintained floor merchandise. Assisted customers with their purchase via Point of Sale Systems in a B Volume Store with average sales of $20,000.00 a day. Provided customer assistance by providing merchandise information. Offered and signed up customers in Avenue Credit Cards up to 20-25 a week. Replenished merchandise inventory. Maintained backroom inventory. Straightened and maintained floor merchandise.

    • Advertising Intern
      • Jan 2003 - Jul 2003

      Collaborated with Account Executives in creating marketing presentations to clients on specific target markets in the San Francisco Bay Area. Obtained knowledge and training in selling commercial spots based on television viewing and Television Network demographics. Assisted Account Executives in obtaining clients, mostly family-owned businesses to advertise on television. Maintained Account Executive files. Collaborated with Account Executives in creating marketing presentations to clients on specific target markets in the San Francisco Bay Area. Obtained knowledge and training in selling commercial spots based on television viewing and Television Network demographics. Assisted Account Executives in obtaining clients, mostly family-owned businesses to advertise on television. Maintained Account Executive files.

Education

  • San Francsisco State University
    Bachelor's Degree, Business Management
    2002 - 2005
  • Solano Community College
    Associates Degree
    2000 - 2001

Community

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