Experience

Bizycorp Pvt Ltd

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• BIZYCORP PVT LTD WWW.BIZYCORP.ORG 2018 -2022 DEPARTMENT HEAD - PRODUCTS & SERVICES

  • Nov 2018 - Present

  ·Managing and Overseeing Call Tracking, Nap & Citations Team, OnlineReputation Team, Email Marketing Team, And CMO Team·Work with Team Managers to support new business developmentopportunities and create a positive work atmosphere·Monitor, lead and train the managers under each team to manage theirteam members effectively ·Ensure that overall day-to-day operations run smoothly·Provide direction to Team Managers in planning and executingassigned projects·Setting strategic long and short-term departmental goals andevaluating outcomes·Develop best practices to achieve department goals and Liaising withstaff members and managers to achieve set goals·Ensure service levels meet or exceed customer expectations and qualitystandards·To develop productive and long-term relationships with consumers andaddress critical level customer issues, and deliver resolutions ·Ensure that all staff follows department policies and procedures, InternalTeam Management, Monitoring and evaluating staff performance·Analyze any department-related or client issues and provide immediate resolutions·Motivating and inspiring staff and facilitating personal growth. Show less

• BIZYCORP PVT LTD WWW.BIZYCORP.ORG 2016 -2018 MANAGER - CLIENT SERVICES

  • Nov 2016 - Oct 2018

  Training client coordinators as and when required.Worked with the innovation team leads to find and implementpermanent solutions to recurring problems.Trained client coordinators in performing SEO-related work on websites,social media maintenance of clients, and link building.Ensured that client coordinators have good communication (phone ande-mail) with the clients; they are guided on how to take down properrequirements and assign those tasks to the webmaster team forimplementation.Trained new recruits.Documented the background information of the problematic andfrustrated clients and suggested solutions by working with othersupport teams.Train and guide client coordinators in dealing with problematic andfrustrated clients, mistakes, and client reputation management.Providing an interface between the Client Services Team and thedesign and development teams to ensure effective and on-time deliveryof website-related projects.Analyzing client's problems and complaints to find permanent solutionsby working with other support teamsAssisted the client services head as and when required to streamline theproblematic teams to improvise them. Show less

• SENIOR CLIENT COORDINATOR

  • Nov 2012 - Oct 2016

  Getting clients' sites higher on the search engine results.Actively researching, testing, and proposing new approaches toimproving search engine rankings.Selecting search phrases and choosing keywords.Implementing online search strategies.Analyzing search results via Web Analytics and google.Optimizing websites and landing pages.Building relationships with other SEO professionals.Constant evaluation of keywords.Monitoring and tracking the performance of SEO campaigns, includingsite traffic, banner advert performance, and backlinks.Organizing research and surveys, carrying out competitor research.Sending out monthly performance reports to clientsSocial Media MarketingHandling client calls and discussions on daily tasks and queries relatingto websites, social media, and digital marketingIssue/ticket management and prioritization via helpdesk software (Kayako ) Show less



Streamline International (Pte) Ltd.

• OFFICE ADMINISTRATOR CUM SECRETARY

  • Apr 2010 - Oct 2012

  Responsible for all administrative and operational tasks Assisting the Director in HR Matters and Operations Maintaining the Staff Attendance Records and submitting the summery every month to finance for salary calculations Scheduling Interviews, Preparing Appointment Letters / Confirmation Letters, etc. Responsible for the Office Maintenance Making monthly calls to AMC customers and evaluating customer satisfaction and service levels Managing the customer complaint book and addressing the customers' issues by following up with relevant departments in solving the customer issue. Reporting to the Directors regarding customer complaints, actions are taken and preventive measures. Assisting Finance in collecting outstanding and AMC payments and to do the Monthly Forecast on the Income and Expenditure every month Preparing Proposals, Tenders, and Quotations for Marketing Department. Requesting Appointments from the Clients Coordinating with the suppliers and the IT Partners Handling Renewals of the Existing Maintenance Contracts. Show less



IFRC - American Red Cross

• Sri Lanka

• ADMINISTRATIVE CUM PROCUREMENT ASSISTANT

  • Jan 2008 - Apr 2010

  ·Maintain meeting, travel, and leave schedules in coordination with Sr. Manager Admin and Operations ·Coordinate program coordinators' and staff appointments/travels and do Travel Booking (Outbound) ·Updating information list of delegates for MOFA (Ministry of Foreign Affairs) ·Processing and Follow up on payments (outbound travels/ workshops and training/accommodation/ goods and services/ Consultation fee) ·Providing support to Finance Department to verify beneficiaries and vendors' profiles in OFAC (Office for Foreign Asset Control) ·Assist Administration and Operations Delegate and the Senior Manager Admin and Operations in tasks involved in maintaining a clear and concise filing system of programmatic documents ·Responsible for maintaining staff attendance sheets ·Update and maintain leave records of the staff and report to the head of office issues related ·Procure Delegation supplies, materials, and services ·Preparing the Comparative Bid Analysis and participating in Tender Openings ·Draft contracts for services, procurement, consultants, etc. ·Update registers and make payments on time ·Assisted the Procurement manager, issuing GRN, tender process, liaising with suppliers getting quotations, bid analysis, etc. Show less