Experience

Glintt

• Portugal
• IT Services and IT Consulting
• 500 - 600 Employee

• Healthcare Consultant

  • Mar 2023 - Present

  Porto, Portugal



DevScope

• Portugal
• Software Development
• 100 - 200 Employee

• Customer Success Specialist @ DevScope

  • Dec 2020 - Dec 2021

  Porto - Translator of customer feedback to technical use cases for the SCRUM Planning. - Dropped our SLA from 48h to 24h - average response time dropped from 8h to 3h. - Responsible for the support and demos of our product suite (3 products). - Development of a new business model for an existing product. - Development of a PowerBI report that shows the total amount of sales and trials and % compares them to the same period of the previous month.



Capgemini Engineering

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant @ SPMS

  • Oct 2017 - Dec 2020

  Porto, Portugal Projects: VACINAS Registo de Saúde Eletrónico (RSE) Frameworks and Technologies: - Data reports and Dashboards (Excel, Power Query, Power BI) - Tasks and Documentation (Jira, Confluence, SharePoint) - SQL and PL/SQL (Oracle 11g, MS SQL Server) Technical and functional responsibilities: -- Management of the Portuguese Vaccination Plan's business rules -- Analysis and validation of KPIs -- Analysis and resolution of Service requests and Incidents --… Show more Projects: VACINAS Registo de Saúde Eletrónico (RSE) Frameworks and Technologies: - Data reports and Dashboards (Excel, Power Query, Power BI) - Tasks and Documentation (Jira, Confluence, SharePoint) - SQL and PL/SQL (Oracle 11g, MS SQL Server) Technical and functional responsibilities: -- Management of the Portuguese Vaccination Plan's business rules -- Analysis and validation of KPIs -- Analysis and resolution of Service requests and Incidents -- Functional tests Methodologies: * Kanban * SCRUM * Waterfall Show less



Têmpero D'Maria Restaurant

• Staff Manager

  • Jan 2017 - Sep 2017

  Porto, Portugal Promoted to Staff Manager I am responsible to manage the different aspects and stages of the restaurant service such as: - Train new employees to the pretended work system - Manage big-group reserves and special events - Manage all sorts of stocks - e.g: drinks, disposables

• Waiter

  • Jun 2016 - Jan 2017

  Porto, Portugal During this period I developed the following set of skills: - Cordiality, availability and up selling skills towards the customer - Quick adaptation to the work system protocol - Availability outside the working hours, responsibility, punctuality and assiduity