Customer Service Specialist

• Dec 2020 - Present

Customer Service Agent facilitating operations towards club members and the club.

Costumer Service - Casual

• Jul 2017 - Present

Developing relationship and service in the Prestigious Old fashioned Business Club of Australia.

Data Entry Analyst

• May 2020 - Aug 2020

* 4 Months Project based in Sydney.• Responsible to gather data for projects in Australia and UK.• Attention to details in building an extensive database spreadsheet for non-profitable organisations and its clients.• High level of accuracy in transcribing data to check the functionality of an environmental equipment of the state of Victoria.• Display a high-level computer skills and experience with MS Office and Excel.• Being focused on delivering a complete database with reliable information as required.• Working from home office and from company’s office with high level of discipline and productivity.• Professional posture in maintain all the information confidential and accessible for the stakeholders only.

Campus Department

• Jul 2019 - Aug 2020

Service Pastor’s Oversight

• Jul 2018 - Jul 2019

Volunteers Oversight

• Jul 2017 - Jul 2018

Administrative Chief

• Mar 2016 - Apr 2017

Performing in the Administrative Management and Marketing in the Mathematics school in Porto Alegre, Brazil, that specializes in preparation to university admission exams. Responsible for the school's daily operations, working to reduce expenses and create plans in a creative way to attract new students and increase income. Great relationship with 90 people between students, teachers and co-workers, promoting the course through fidelity and quality. Also using coaching skills to lecture and training to motivate students and co-workers from the school, achieving good results.

International Relations Officer

• Apr 2014 - May 2015

Public Relations - Agency Relations - Sales - Marketing - Client Liaison - Social MediaAs the face of KENVALE's international market, I acted as relationship manager and salesperson between KENVALE and international student agencies based in Australia, Brazil, Europe and all Latin America countries. I hosted training workshops for agencies and students, conducted campus tours, and opened and boosted international student enrollments to the College.We got 10 internacional students bringing to Australia and professional relationship with 100 internacional student agencies around the world. http://www.kenvale.edu.au-------Relações Públicas - Vendas - Marketing - Ligação Cliente - Social MediaDentro do mercado internacional da KENVALE, atuei como gerente de relacionamento e agente de vendas entre KENVALE e agências internacionais de estudantes com base na Austrália, Brasil, Europa e todos os países da América Latina. Responsável por oficinas de capacitação para as agências e estudantes, apresentação do campus, isto abriu e impulsionou matrículas de estudantes internacionais para o College.Realizamos matrículas de 10 alunos Internacionais os levando para a Austrália e criando uma relação profissional com cerca 100 agências de estudantes Internacional em todo o mundo.http://www.kenvale.edu.au

Business Development Advisor (Consultant)

• Aug 2013 - May 2015

* Business Advisor of URI and SEBRAE, on a project called Negocio a Negocio* Working as a business management consultant and relationship manager serving 420 small companies of 49 towns of the north of Rio Grande do Sul.* Qualitative Analysis about efecctiveness management of the companies.* Great results and profits for the attended companies reflecting at quality service.------*Agente de Orientação Empresarial e consultor da URI/SEBRAE, atuando no projeto Negócio a Negócio.* Trabalhei como consultor de gestão de negócios e gerente de relacionamento atuando em cerca de 420 pequenas empresas de 49 cidades do noroeste do Rio Grande do Sul.* Análise Qualitativa sobre as gestões da empresas e eficácia em seus processos.* Foi proporcionado excelentes resultados e lucros para as empresas que participaram refletindo na qualidade de serviço.

Marketing Analyst

• Jul 2010 - Aug 2011

* Product development, packaging and catalogs;* Hygiene product launches;* Relationship with suppliers;* Marketing Actions, Market researches, advertising campaigns;* Monitoring and development schedules;* Preparation of spreadsheets, reports and presentations;* SAP system operator and the AC Nielsen survey software.* More 20 brand new products launched, 5 new brands developed (personal and general hygiene brands)* I hosted release events and products presentations to the sales team.------* Desenvolvimento de produtos, embalagens e catálogos;* Lançamentos de produtos de higiene;* Relacionamento com fornecedores;* Ações de Marketing, pesquisas de mercado, campanhas publicitárias;* Gestão de cronogramas e desenvolvimento;* Elaboração de planilhas, relatórios e apresentações;* Operador do sistema SAP e o software de pesquisa AC Nielsen.* Desenvolvido cerca de 20 novos produtos e lançados no mercado e criação de 5 novas marcas (marcas de higiene pessoal e geral)* Responsável por eventos de lançamento e apresentação de produtos para a equipe de vendas.