Experience

TIHAN Tucson Interfiath HIV/Aids Network

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Assistant

  • Sep 2017 - Present



Michaels

• Tucson, Arizona Area

• Store Cashier

  • Oct 2016 - Sep 2017

  Ringing up merchandise, assisting customers with questions on services and products, soft sales on special items at register, directing customers to the department or area they are interested in, facing, recommend products and services tailored to their crafts, processing returns and refunds/gift cards, greeting customers, excellent customer service skills Ringing up merchandise, assisting customers with questions on services and products, soft sales on special items at register, directing customers to the department or area they are interested in, facing, recommend products and services tailored to their crafts, processing returns and refunds/gift cards, greeting customers, excellent customer service skills



Southwest Emergency Associates

• Tucson, Arizona Area

• Patient Account Specialist

  • Jun 2006 - Mar 2007

  Provided medical billing for all TMC/ ER physicians, handled all self pay accounts, worked out payment arrangements with patients and took payments over the phone, verified medical benefits and billed other insurances, met with patients in person. Typed up correspondence letters to patients and their insurances. Covered switchboard and front lobby, collections, setting up payment arrangements, posting payments Provided medical billing for all TMC/ ER physicians, handled all self pay accounts, worked out payment arrangements with patients and took payments over the phone, verified medical benefits and billed other insurances, met with patients in person. Typed up correspondence letters to patients and their insurances. Covered switchboard and front lobby, collections, setting up payment arrangements, posting payments



Carondelet Healthcare Network

• Tucson, Arizona Area

• Staffing Specialist/Human Resource Technician

  • Jul 2003 - Jun 2005

  Verified seasonal RN’s licenses to make sure they were valid. Issued sign on and completion bonuses to RN’s. Greeted and assisted walk-in applicants regarding all employment related questions. Processed all new employee paper work and set-up new employee orientations. Verified time sheets for traveling, local RN’s, LPN’s and MHT’s against manager logs and KRONOS data Base. Provided technical and clerical assistance to the Compensation/ Benefits/HRIS department as well as to the HR director. Received and audited all invoices for above personnel. Gathered billing information and created spread sheets with all pertinent billing information Show less



First Health

• Tucson, Arizona Area

• Workman’s Comp Claim Reviewer

  • Jan 2002 - Feb 2003

  Processed claims for hospitals, pharmacies and physicians on HCFA 1500’s forms for payment. Reviewed, entered and adjudicated US postal workman’s comp claims in accordance with all current guidelines. Processed claims and calculated reimbursement in an automated environment. Posted government payments to corresponding claims. Processed denials and duplications Processed claims for hospitals, pharmacies and physicians on HCFA 1500’s forms for payment. Reviewed, entered and adjudicated US postal workman’s comp claims in accordance with all current guidelines. Processed claims and calculated reimbursement in an automated environment. Posted government payments to corresponding claims. Processed denials and duplications



SecureMed Corporation

• Tucson, Arizona Area

• Accounts Manager

  • Dec 2000 - Oct 2001

  Billed providers for managed care organizations (HMO/ PPO’s). Posted insurance payments to individual’s accounts and contracted providers. Offered customer service to members/ providers, self pay/insurance collections, appeals, adjustments and insurance adjustments/ patient refunds. Developed payment arrangements with patients, provided explanation of benefits and coordination of benefits (EOB’s/ COB’s) Billed providers for managed care organizations (HMO/ PPO’s). Posted insurance payments to individual’s accounts and contracted providers. Offered customer service to members/ providers, self pay/insurance collections, appeals, adjustments and insurance adjustments/ patient refunds. Developed payment arrangements with patients, provided explanation of benefits and coordination of benefits (EOB’s/ COB’s)



Reliant Personal Insurance

• Tucson, Arizona Area

• Underwriter

  • Apr 1999 - Dec 2000

  Entered all written/ uploaded applications received from insurance agents. Made adjustments according to guidelines, policies and endorsements. Provided telephone and personal customer service to members/agents. Gave various quotes and assisted with policy cancellations. Pulled various reports from web sites in order to process applications, adjustments while maintaining productivity and departmental standards. Also pulled credit reports for policy processing, using strict confidentiality of information Show less



Catalina Behavioral Health

• Receptionist/Office Specialist

  • Jan 1997 - Mar 1999

  Scheduled patients, worked the switchboard, verified benefits, gathered patient insurance information, created patient accounts. Provided Spanish interpretation. Verified mental health benefits, collected co pays, patient registration, obtained all required signatures, medical records releases, cash receipts. Assisted in answering telephone and provided personal customer service to members/ providers protecting confidential information Scheduled patients, worked the switchboard, verified benefits, gathered patient insurance information, created patient accounts. Provided Spanish interpretation. Verified mental health benefits, collected co pays, patient registration, obtained all required signatures, medical records releases, cash receipts. Assisted in answering telephone and provided personal customer service to members/ providers protecting confidential information