Experience

Fidelo Software GmbH

• Germany
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2022 - Present



Reuter Reisen

• Cochem-Zell, Rhineland-Palatinate, Germany

• Bus Driver

  • Feb 2022 - Oct 2022



Marportbeach

• Palma, Balearic Islands, Spain

• FOH Manager

  • Mar 2020 - Feb 2022



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• SRRT Administrative Officer

  • Jan 2019 - Jan 2020

  SRRT’s experience in customer service roles across government departments and policy areas allow me to be deployed swiftly and flexibly. Managing casework from a variety of different departments. Using and maintaining multiple government databases. Microsoft Excel knowledge including SUMIF, COUNTIF and Vlookup functions. Customer support over the telephone, face to face, through letters/emails or using social media. Developing collaborative relationships with colleagues throughout the Government.



wagamama

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• FOH Manager

  • Jun 2014 - Nov 2018

  • Ensuring Health & Safety and also hygiene procedures & standards are maintained.• Responsible for recruiting using an internal applicat tracking system. • Running interviews, trial shifts and inductions.• Training & developing managers, team leaders and FOH team members.• Reducing business costs by improving retencion and engagement of the staff.• Looking closely at the KPIs of the restaurant and elavorating reports for the Area Managers.• Dealing with complex issues throuout the shift and resolving problems in order to improve the service and increase sales.• Maximising all business opportunities to drive sales and meet targets.• Organising the daily and weekly rotas for the Restaurant’s staff.• Controlling stock levels and placing orders through Fourthfnb.• Daily Staff Briefing Session.• Dealing with customer complaints through a CRM System.

• FOH Team Leader

  • Jun 2013 - Jun 2014

• FOH Team Member

  • May 2012 - Jun 2013