Experience

Matrix Process Solutions Pty Ltd

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2019 - Present

  • Perform and manage internal sales while also carrying out all duties. • Operate MYOB EXO Business and create quotes, sales orders, purchase orders and Invoices. • Undertake stock control and monitor safety stock levels for Australia. • Place and follow up on orders on factories. • Work with third parties. • Perform and manage internal sales while also carrying out all duties. • Operate MYOB EXO Business and create quotes, sales orders, purchase orders and Invoices. • Undertake stock control and monitor safety stock levels for Australia. • Place and follow up on orders on factories. • Work with third parties.



SPX Flow Technology Melbourne

• HEAT EXCHANGER CUSTOMER SERVICE REPRESENTATIVE | TECHNICAL SUPPORT SPECIALIST

  • May 2017 - Dec 2019

  My functions in this combined role involve undertaking internal sales and providing excellent customer service while also carrying out all duties of a Technical Support Specialist. I create quotes, sales orders and purchase orders, perform stock control and monitor safety stock levels for Australia and New Zealand. I also work with third parties, including Toll, Geodis Wilson, UPS and DHL and follow up on factory orders.

• Technical Support Specialist

  • Jun 2014 - Dec 2019

  In this role, I provided customer service support, helpdesk and support levels 1, 2 and 3, for the Australia and New Zealand client base. I worked within an ITIL Environment and undertook project management and deployment of initiatives. I supported various devices, systems and software, including Microsoft Office 2013, 2016, Office 365, Windows 7 & 10, Server 2003 and 2008; SAP, AutoCAD, Dropbox, OneDrive for business; iPhone and iPad; multifunction printer devices; and Video conferencing. I also applied my proficiency in CRM – ServiceNow, Active Directory, Citrix, Exchange and DHCP & DNS. In addition to other related duties, I managed the updating and patching of anti-virus programs on workstations and servers and performed network troubleshooting. Show less



Bosch – Melbourne

• Desktop Support

  • Feb 2014 - Jun 2014

  My role entailed providing L1 and L2 Support for over 1000 users, including application support and remote support. I supported various systems, devices and software such as Office 2007, Windows 7, Lexmark Printer and Avaya Phones and worked with Remedy Helpdesk. My other duties included managing the imaging of laptops and desktops with Peace software, using WebEx for Remote Support, operating Active Directory and assigning software licences, all within an ITIL Environment. My role entailed providing L1 and L2 Support for over 1000 users, including application support and remote support. I supported various systems, devices and software such as Office 2007, Windows 7, Lexmark Printer and Avaya Phones and worked with Remedy Helpdesk. My other duties included managing the imaging of laptops and desktops with Peace software, using WebEx for Remote Support, operating Active Directory and assigning software licences, all within an ITIL Environment.



Parliament of Victoria – Melbourne

• Service Analyst

  • Oct 2013 - Feb 2014

  In this role, I provided L1 and L2 Support and Application Support for over 1000 users. I supported various software, systems and devices such as: Lotus Notes, Inotes and Traveler for IPad and IPhone; Windows 7; Toshiba Printers and Mobiles; and Cisco Phones. I also worked with Touchpaper Console, LANDesk Management Console, Active Directory and others. Apart from these, I performed imaging of laptops and provided network Cat 5, 6 & 7 patch and wireless availability. In this role, I provided L1 and L2 Support and Application Support for over 1000 users. I supported various software, systems and devices such as: Lotus Notes, Inotes and Traveler for IPad and IPhone; Windows 7; Toshiba Printers and Mobiles; and Cisco Phones. I also worked with Touchpaper Console, LANDesk Management Console, Active Directory and others. Apart from these, I performed imaging of laptops and provided network Cat 5, 6 & 7 patch and wireless availability.



Marsh & McLennan Companies – New Zealand

• Desktop Operations

  • Aug 2012 - Sep 2013

  During my tenure in this role, I supported a company-wide Windows 7 deployment with SCCM in New Zealand, Fiji and Papua New Guinea and provided desktop support to over 500 users across three countries. I also trained staff throughout the Windows 7 deployment. Moreover, I maintained, supported and/or installed WIN XP, Windows 7 workstations, Windows Server 2003 Standard Edition and Citrix application, Microsoft Office 2003 and 2010 and Videoconferencing. I also performed imaging, backups, migration and troubleshooting. Additionally, I completed the setup, configuration and patching of desktops, network printers, laptops, Blackberry and Cisco IP phones. I also managed and resolved all escalated L2 jobs and accurately maintained technical documentation. Show less



AstraZeneca Pharmaceutical – New Zealand

• IS Support

  • May 2008 - Jul 2011

  In this capacity, I provided support for various devices, systems and software including Microsoft Office 2003, Citrix application, Polycom Videoconference, SAP; and dealt with all escalated L2 jobs. I also maintained Windows Server 2003 Standard Edition “Print and File Server Administration”, WIN 2000, XP and Vista. I also contributed to the company-wide Windows Vista deployment with SCCM in New Zealand and I completed the setup and configuration of Desktops, Network Printer, Laptops, Mobile Phones and Cisco IP phones. In addition, I maintained the asset registry of all hardware and software licensing, updated software library licences, bought equipment/software; and maintained all required documentation. Show less



Visual Group – Authorized agent for HP – New Zealand

• Bench & Onsite Technical Support Engineer

  • Aug 2006 - Apr 2008

  I served as Team Leader in supervising the refurbishment of programs for laptops and desktops and overseeing onsite technician work and performance of the bench and onsite engineer. I also performed repair of laptops and desktops both bench and onsite and installed hardware and software such as Windows 2000, Windows XP and Windows Vista operation systems. I ensured that all jobs were completed on time, with all bench repairs meeting customer expectations. In addition, I oversaw security and ensured units were adequately secured at all times including at close of business. I also assisted in the training of new and existing staff. Show less



DTSL – Authorized agent for DELL – New Zealand

• Onsite Technical Support Engineer

  • Jan 2006 - Jul 2006

  My duties in this role included completing the repair of laptops, desktops and servers onsite. I carried out installations of hardware and software on Windows 2000, Windows XP and Windows Vista operation systems and escalated any technical issues according to established procedures. I also made certain that all jobs were completed on time and to high quality standards. Apart from these, I provided computer support to primary companies including Telstra Clear and Vodafone. My duties in this role included completing the repair of laptops, desktops and servers onsite. I carried out installations of hardware and software on Windows 2000, Windows XP and Windows Vista operation systems and escalated any technical issues according to established procedures. I also made certain that all jobs were completed on time and to high quality standards. Apart from these, I provided computer support to primary companies including Telstra Clear and Vodafone.



SUN INTERNATIONAL (SOUTH AFRICA) HOLDINGS

• South Africa

• Area Senior IT Engineer

  • 2001 - 2006

  In this role, I performed comprehensive general IT responsibilities to four different branches and maintained the following IT services: • CMS (Casino Management System) • Systems Back-ups – Arc Serve • Group Wise Administrator • Networking – Installation and Maintaining • Novell Servers - Net Ware 5.1 • Operating Systems - Maintaining and Installation of WIN 95, 98, 2000 & XP workstations • Hardware & Software – Upgrade and Support • Fidelio – Front Office Management • Easipos – Point of Sales • Helpdesk – 24 hours Support • Midas – Telephone Software • Window Servers 2000 • Consoleone • Zenworks (security server) • Rconsole • Accpac • NT Servers • Dsrepaire • Antivirus Programs • Maintaining of Internet Show less



Mac Rib family Restaurant

• Operations Manager

  • 1998 - 2001

  • General Supervision of Restaurant & Staff • Recruitment & Selection • Stock orders, Stock controls & Receiving • Marketing • Quality Control • Administration • Control of Daily Money and Banking • Customer Care • Planning, Training & Development • General Supervision of Restaurant & Staff • Recruitment & Selection • Stock orders, Stock controls & Receiving • Marketing • Quality Control • Administration • Control of Daily Money and Banking • Customer Care • Planning, Training & Development