Experience

Ormond Group

• Malaysia
• Hospitality
• 1 - 100 Employee

• Assistant Hotel Manager

  • Jan 2023 - Present

  Operational Support: Collaborate closely with the Hotel Manager to execute the hotel's strategic vision, policies, and procedures, ensuring smooth day-to-day operations across all departments. Guest Satisfaction: Ensure that all guests receive outstanding service and that their needs and concerns are addressed promptly and effectively. Monitor guest feedback and implement necessary improvements to enhance guest satisfaction levels. Team Management: Assist in recruiting, training, and… Show more Operational Support: Collaborate closely with the Hotel Manager to execute the hotel's strategic vision, policies, and procedures, ensuring smooth day-to-day operations across all departments. Guest Satisfaction: Ensure that all guests receive outstanding service and that their needs and concerns are addressed promptly and effectively. Monitor guest feedback and implement necessary improvements to enhance guest satisfaction levels. Team Management: Assist in recruiting, training, and supervising hotel staff to maintain a skilled, motivated, and cohesive team. Provide ongoing coaching and support to promote professional growth and ensure exceptional guest service delivery. Financial Management: Assist in budget planning, cost control, and revenue management to achieve financial targets while maintaining high service standards.

• Guest Service Supervisor

  • Jul 2018 - Dec 2022



Tune Hotels

• Hospitality
• 100 - 200 Employee

• Guest Service Officer

  • May 2016 - Jul 2018