Ruba Al-Amleh
Customer Success and Onboarding Specialist at Edunation LTD- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Muhammed Al-Dulaimi
I had the pleasure of working with Ruba while she was at Salalem. She is a very energetic and ambitious person, willing to go above and beyond to improve her skills, she is incredibly diligent in her work, very attentive to details and brings a lot of positive energy to our workplace. She has incredible potential and I look forward to hearing news about her successes as time goes on.
Mahdy H.
I had the pleasure of working with Ruba at the start of my career. With her attention to detail and being client-centric, she helped enhance tools and products to best suit learners and training managers. As a software engineer, I was lucky to work with her on building a project focused on helping account managers be productive and best satisfy clients' needs. She did a great job providing suggestions and feedback. Any company would be lucky to have Ruba on its payroll.
Muhammed Al-Dulaimi
I had the pleasure of working with Ruba while she was at Salalem. She is a very energetic and ambitious person, willing to go above and beyond to improve her skills, she is incredibly diligent in her work, very attentive to details and brings a lot of positive energy to our workplace. She has incredible potential and I look forward to hearing news about her successes as time goes on.
Mahdy H.
I had the pleasure of working with Ruba at the start of my career. With her attention to detail and being client-centric, she helped enhance tools and products to best suit learners and training managers. As a software engineer, I was lucky to work with her on building a project focused on helping account managers be productive and best satisfy clients' needs. She did a great job providing suggestions and feedback. Any company would be lucky to have Ruba on its payroll.
Muhammed Al-Dulaimi
I had the pleasure of working with Ruba while she was at Salalem. She is a very energetic and ambitious person, willing to go above and beyond to improve her skills, she is incredibly diligent in her work, very attentive to details and brings a lot of positive energy to our workplace. She has incredible potential and I look forward to hearing news about her successes as time goes on.
Mahdy H.
I had the pleasure of working with Ruba at the start of my career. With her attention to detail and being client-centric, she helped enhance tools and products to best suit learners and training managers. As a software engineer, I was lucky to work with her on building a project focused on helping account managers be productive and best satisfy clients' needs. She did a great job providing suggestions and feedback. Any company would be lucky to have Ruba on its payroll.
Muhammed Al-Dulaimi
I had the pleasure of working with Ruba while she was at Salalem. She is a very energetic and ambitious person, willing to go above and beyond to improve her skills, she is incredibly diligent in her work, very attentive to details and brings a lot of positive energy to our workplace. She has incredible potential and I look forward to hearing news about her successes as time goes on.
Mahdy H.
I had the pleasure of working with Ruba at the start of my career. With her attention to detail and being client-centric, she helped enhance tools and products to best suit learners and training managers. As a software engineer, I was lucky to work with her on building a project focused on helping account managers be productive and best satisfy clients' needs. She did a great job providing suggestions and feedback. Any company would be lucky to have Ruba on its payroll.
Credentials
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LinkedIn & C.V.
Jordan Engineers AssociationFeb, 2023- Nov, 2024 -
LinkedIn & C.V.
Jordan engineers associationFeb, 2023- Nov, 2024 -
Artificial Intelligence Introduction
Orange JordanOct, 2022- Nov, 2024 -
Artificial Intelligence Workshop
Jordan Engineers AssociationOct, 2022- Nov, 2024 -
Big Data
Orange JordanOct, 2022- Nov, 2024 -
Blockchain Introduction
Orange JordanOct, 2022- Nov, 2024 -
Digital Marketing
Orange JordanOct, 2022- Nov, 2024 -
Digital Safety Awareness
فرصة - FORSAOct, 2022- Nov, 2024 -
Digital Transformation Introduction
Orange JordanOct, 2022- Nov, 2024 -
Employability Skills Workshop
Orange JordanOct, 2022- Nov, 2024 -
Entrepreneurship Introduction
Orange JordanOct, 2022- Nov, 2024 -
Innovation Introduction
Orange JordanOct, 2022- Nov, 2024 -
Internet of Things
Orange JordanOct, 2022- Nov, 2024 -
Occupational Health and Safety course
Jordan Engineers AssociationOct, 2022- Nov, 2024 -
Self Awareness Lecture
Orange JordanOct, 2022- Nov, 2024 -
Self Empowerment
Orange JordanOct, 2022- Nov, 2024 -
Story Telling
Orange JordanOct, 2022- Nov, 2024 -
Stress Management
فرصة - FORSAOct, 2022- Nov, 2024 -
Succeed at New Job
فرصة - FORSAOct, 2022- Nov, 2024 -
Team Work Workshop
Orange JordanOct, 2022- Nov, 2024 -
e-Commerce Introduction
Orange JordanOct, 2022- Nov, 2024 -
إدارة سير العمل
SalalemSep, 2022- Nov, 2024 -
Crisis and Incident Management
SalalemSep, 2022- Nov, 2024 -
إدارة الغضب
SalalemSep, 2022- Nov, 2024 -
إدارة الوقت والمخاطر في المشاريع
SalalemSep, 2022- Nov, 2024 -
الإبلاغ عن المخالفات
SalalemSep, 2022- Nov, 2024 -
التواصل في أوقات الضغط
SalalemSep, 2022- Nov, 2024 -
الثقافة الرقمية
SalalemSep, 2022- Nov, 2024 -
الحاكمية المؤسسية
SalalemSep, 2022- Nov, 2024 -
الذكاء الاجتماعي
SalalemSep, 2022- Nov, 2024 -
العملات الرقمية المبنية على تقنية الBlockchain
SalalemSep, 2022- Nov, 2024 -
فن السرد القصصي
SalalemSep, 2022- Nov, 2024 -
التواصل عبر لغة الجسد
SalalemAug, 2022- Nov, 2024 -
الذكاء العاطفي
SalalemAug, 2022- Nov, 2024 -
مهارات العرض والحديث أمام الجمهور
SalalemNov, 2021- Nov, 2024 -
اتخاذ القرار
SalalemOct, 2021- Nov, 2024 -
Meeting Protocol
SalalemSep, 2021- Nov, 2024 -
Team Work
SalalemSep, 2021- Nov, 2024 -
Agile Management
SalalemJul, 2021- Nov, 2024 -
Incoterms 2020
SalalemJan, 2021- Nov, 2024 -
Agile management
Jordan Engineers AssociationNov, 2020- Nov, 2024 -
Introduction to FinTech
SalalemAug, 2020- Nov, 2024 -
أنواع الشركات من ناحية قانونية - الشخص الاعتباري
SalalemAug, 2020- Nov, 2024 -
مقدمة في إدارة المخاطر المصرفية
SalalemAug, 2020- Nov, 2024 -
الهندسة الاجتماعية
SalalemJul, 2020- Nov, 2024 -
Information and Cybersecurity
SalalemJun, 2020- Nov, 2024 -
The 5S Implementation
SalalemJun, 2020- Nov, 2024 -
أسس وقواعد منح التسهيلات الائتمانية
SalalemJun, 2020- Nov, 2024 -
منهجية تقييم البنوك المحلية
SalalemJun, 2020- Nov, 2024 -
Introduction to FinTech
SalalemMay, 2020- Nov, 2024 -
دور البنوك في الاقتصاد
SalalemMay, 2020- Nov, 2024 -
Business Continuity Plan
SalalemMar, 2020- Nov, 2024 -
Coronavirus Awareness Course
SalalemMar, 2020- Nov, 2024 -
Remote Work Arrangements
SalalemFeb, 2020- Nov, 2024 -
أساسيات العقوبات والحظر
SalalemOct, 2019- Nov, 2024 -
Certified Health and Safety Supervisor training
International Engineering for Consulting and TrainingSep, 2019- Nov, 2024 -
Introduction to AutoCAD
Jordan Engineers AssociationSep, 2019- Nov, 2024 -
Introduction to Logistics Management course
Jordan Engineers AssociationAug, 2019- Nov, 2024 -
Project Management Professional
Engineers Training Center/Jordan Engineers AssociationAug, 2019- Nov, 2024 -
أمن المعلومات والأمن السيبراني
SalalemAug, 2019- Nov, 2024 -
مكافحة غسل الأموال وتمويل الإرهاب
SalalemAug, 2019- Nov, 2024 -
Qualifying program for entering the market
Jordan Engineers AssociationJan, 2019- Nov, 2024 -
Female Mentoring Project
Economic Integration of Women-MENADec, 2017- Nov, 2024 -
Industrial Engineering Under Focus
Jordan Engineers AssociationNov, 2017- Nov, 2024 -
ISO Workshop
Jordan Engineers AssociationSep, 2017- Nov, 2024 -
Business Ethics Workshop
Talal Abu-Ghazaleh knowledge CenterJul, 2017- Nov, 2024 -
Microsoft Excel training
IISE - university of JordanJul, 2017- Nov, 2024 -
Communication Skills Workshop
Jordan Engineers AssociationJun, 2017- Nov, 2024 -
Reliability Workshop
Jordan Engineers AssociationJun, 2017- Nov, 2024 -
Special Topics in Industrial Engineering
Jordan Engineers AssociationSep, 2016- Nov, 2024 -
Participation Certificate
Sixth National Technology ParadeMay, 2013- Nov, 2024 -
Employability Skills
Orange JordanOct, 2022- Nov, 2024 -
Entrepreneurship
Orange JordanOct, 2022- Nov, 2024 -
Innovation
Orange JordanOct, 2022- Nov, 2024 -
Certified Health and Safety Supervisor
Professional and Technical Skills Development AuthorityNov, 2019- Nov, 2024 -
DELF A1
DELF DALFSep, 2013- Nov, 2024
Experience
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Edunation LTD
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Jordan
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Education Management
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1 - 100 Employee
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Customer Success and Onboarding Specialist
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Nov 2022 - Present
• Handling Key B2B clients' accounts management, • Developing and enhancing the Onboarding stage and the initial exploration sessions, • Enhancing customer success processes and procedures, • Keeping a long-standing successful partnership with the clients, • Working on Adopting Agile framework methodology within the business team. • Handling Key B2B clients' accounts management, • Developing and enhancing the Onboarding stage and the initial exploration sessions, • Enhancing customer success processes and procedures, • Keeping a long-standing successful partnership with the clients, • Working on Adopting Agile framework methodology within the business team.
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Salalem
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Jordan
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E-Learning Providers
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1 - 100 Employee
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Customer Success and Technical Acount Manager
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Nov 2019 - Sep 2022
• Quality standard maintenance of serving the key accounts of clients.• Got ready for closed deals, contracts, legal documents, and invoicing.• Created a framework for clients’ onboarding.• In charge of onboarding new clients to the system.• Developed a client adoption strategy for engagement.• Informed clients about the new features and follow up on their feedback.• Collected requests from the clients’ side and manage expectations for deliverables.• Explicate issues, challenges, and clients’ points of view to the product team.• Followed up on daily basis with clients, solving issues and updating their product knowledge.• Served in a variety of capacities, including customer success, account management, end-user service, and support.• Responsible for the client growth phases, which include renewals, expansion, and retention.• Maintained a long-term successful client relationship. Show less
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Sales Team Member
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Sep 2019 - Nov 2019
• Search for targeted leads, helped in the client segmentation for selling and upselling• Contact and reach leads in Jordan and the middle east.• Showcase the product & features, and send demo accounts• Documentation tasks with CRM; the lead history, the pipeline progress, and the process steps.• Established a full template kit for documents, emails, and proposals.
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The Jubilee Institute
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Jordan
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Education Administration Programs
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1 - 100 Employee
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Graduates Communication Officer
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Aug 2020 - Dec 2020
The Jubilee Alumni Club wanted to stud the Impact of Jubilee High School on Its graduates. My role was to help the club accomplish the new program, by establishing contact with school graduates to invite and encourage them to be part of the target projects. In detail, I had to close the task by reaching each batch’s graduates, contacting them and following up. The Jubilee Alumni Club wanted to stud the Impact of Jubilee High School on Its graduates. My role was to help the club accomplish the new program, by establishing contact with school graduates to invite and encourage them to be part of the target projects. In detail, I had to close the task by reaching each batch’s graduates, contacting them and following up.
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Fine hygienic holding
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Amman Governorate, Jordan
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IT PMO & Project Management Intern
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Apr 2019 - May 2019
• Get familiar with all products and services. • Read about the PM in the business technology field. • Research the KPIs of cloud digital transformation. • Responsible for managing the PMOs accounts and tasks on the PM cloud service the company uses. • Attended the digital transformation training sessions with the Business Technology PMO. • Get familiar with all products and services. • Read about the PM in the business technology field. • Research the KPIs of cloud digital transformation. • Responsible for managing the PMOs accounts and tasks on the PM cloud service the company uses. • Attended the digital transformation training sessions with the Business Technology PMO.
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Palma consulting
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Amman Governorate, Jordan
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Consulting and Gap-Analysis Intern
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Jan 2019 - Mar 2019
• Get familiar with the types of management consulting, • Introduced to process mapping and engineering, • Help in building parts of the process mapping. • Get familiar with the types of management consulting, • Introduced to process mapping and engineering, • Help in building parts of the process mapping.
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Education
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2010 - 2014
The Jubilee Institute
High School Diploma, High School/Secondary Diplomas and Certificates -
2014 - 2019
University of Jordan
Bachelor's degree, Industrial Engineering
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