Experience

Ç Collection

• Spain
• Hospitality
• 1 - 100 Employee

• General Director

  • Jun 2018 - Present

  Pre-Opening El Llorenç Parc de la Mar 5* Pre-Opening El Vicenç de la Mar Dins Santi Taura Pre-Opening El Llorenç Parc de la Mar 5* Pre-Opening El Vicenç de la Mar Dins Santi Taura



Hotel Negresco Playa de Palma

• Palma de Mallorca

• General Manager

  • Feb 2017 - May 2018

  Funciones: - Coordinar y supervisar el funcionamiento de los diferentes departamentos del establecimiento - Responsable de más de 40 empleados a mi cargo - Gestión y coordinación de presupuestos operativos - Embajador y anfitrión del establecimiento - Responsable de la formación de los empleados - Supervisión de la operativa de todos los departamentos y horarios semanales - Responsable de la formación interna y de bienvenida del empleado - Responsable de la contratación de todo el personal del hotel - Supervisor y gestor del área de F&B de todo el hotel (Restaurante buffet y Oferta a la carta del Gastrobar) - Máximo responsable comercial y de contratación tanto online como offline - Seguimiento diario de la satisfacción de clientes y responsable de la reputación online - Análisis diario de la competencia, política de precios y evolución mensual de la producción del hotel y de cada departamento. - Resultados obtenidos: Mejora de la producción interanual del hotel y mes a mes. Incremento en un 80% de la producción en F&B respecto a 2016. Subida de la reputación online en 1 año en Booking.com (de 8,6 a 8.8 y previsión de subida a 9.0 para 2019) y en Tripadvisor (del puesto 24 al 13 en 1 año). Show less



H10 Hotels

• Spain
• Hospitality
• 700 & Above Employee

• Coordinador de grupos y eventos (MICE)

  • Nov 2015 - Feb 2017

  - MICE Management for the 3 hotels in Mallorca (H10 Punta Negra, H10 Blue Mar, H10 Playas de Mallorca) - Group Quotation and organization - Groups and Special Events reservation (Congresses,Incentives) - Fam Trips and Site Inspections - Prepare the Order of Services for the involved departments - Organization and sale of the 5 meeting rooms and event spaces - Wedding Planning - Contact with Agencies, DMC's and MICE companies - Deposits and Payments control - Invoicing of all the Event Services - Daily support to the reservations department of H10 Hotels Mallorca for the 3 hotels Show less



Hotel Isla Mallorca & Spa

• Palma de Mallorca

• Front Office, groups and Events Manager

  • May 2012 - Oct 2015

  - General activities at reception - Booking planning - Stopsales - Management and administration of Groups/ VIPS / Direct Bookings - Group quotation - Group reservation & special events - Weekly planning of services required at F&B / Kitchen / Technic department - Management and preparation of our 4 meeting rooms - Invoice and credit management - Payment control - General activities at reception - Booking planning - Stopsales - Management and administration of Groups/ VIPS / Direct Bookings - Group quotation - Group reservation & special events - Weekly planning of services required at F&B / Kitchen / Technic department - Management and preparation of our 4 meeting rooms - Invoice and credit management - Payment control



trivago

• Germany
• Technology, Information and Internet
• 500 - 600 Employee

• Hotel Relations Spain

  • Nov 2011 - Apr 2012

  - Contact with hoteliers all around Spain - Assisting to Tourism Events & Fairs (Fitur, ITB Berlín) - Assisting hoteliers in the use of our Hotelier Platform - Providing Hoteliers tools & widgets of reputation and reviews - Contact with hoteliers all around Spain - Assisting to Tourism Events & Fairs (Fitur, ITB Berlín) - Assisting hoteliers in the use of our Hotelier Platform - Providing Hoteliers tools & widgets of reputation and reviews



Hotel Isla Mallorca & Spa

• Palma de Mallorca

• Receptionist & Event Manager Assistant

  • Mar 2011 - Oct 2011

  - Reception - Groups / VIPS - Farm Trips - Events - Reception - Groups / VIPS - Farm Trips - Events



RIU Hotels & Resorts

• Spain
• Hospitality
• 700 & Above Employee

• Assistant General Manager & RRPP

  • Sep 2010 - Feb 2011

  - Farm Trips - RRPP - Animation Supervision - Reception Supervision - Customer Satisfaction Statistics - Assistant in Sales Department - Farm Trips - RRPP - Animation Supervision - Reception Supervision - Customer Satisfaction Statistics - Assistant in Sales Department



Amara, ingeniería de marketing

• Spain
• Advertising Services
• 1 - 100 Employee

• Junior Strategy Consultant

  • Sep 2008 - Jan 2009

  - Marketing solutions - Branding - Communication - Market research - Tourism Consultancy - Development of the project Air Europa Empresas (www.aireuropaempresas.com) - Marketing solutions - Branding - Communication - Market research - Tourism Consultancy - Development of the project Air Europa Empresas (www.aireuropaempresas.com)