Experience

Incentivio

• United States
• Software Development
• 1 - 100 Employee

• Director of Implementation & Customer Success

  • May 2022 - Present

  Oversee the Implementation & Customer Success departments @Incentivio to help our clients be successful with all their Data & Digital ordering needs

• Director Of Implementation

  • Feb 2021 - Jul 2022



Superfood Holdings LLC | Beaming Wellness | Project Juice

• Newport Beach, Ca

• Director of IT Superfood Holdings

  • Dec 2019 - Feb 2021

  We manage both Project Juice and Beaming Wellness **Highlights ** - Converted 9 of our 15 locations to Toast POS in 10 days - Rolled out V3 of Toast Online Ordering on 04/01 and have been averaging 50+ orders a day - Implementing Toast Payroll We manage both Project Juice and Beaming Wellness **Highlights ** - Converted 9 of our 15 locations to Toast POS in 10 days - Rolled out V3 of Toast Online Ordering on 04/01 and have been averaging 50+ orders a day - Implementing Toast Payroll



Pink Taco

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of IT

  • Mar 2018 - Dec 2019

  Day to Day IT operations for the 2 current locations as well as the 3 food trucks. This includes maintaining the POS, managing vendor relationships, budget management, menu engineering and updates, running reports, working on integrations, working with 3rd party delivery vendors and preparing all audio, video, networking and POS assets for our upcoming locations. Tasks accomplished so far: POS Transition to Toast - Done Third party Delivery integration with Grubhub, Caviar, Say2Eat, Postmates, DoorDash and Ubereats - Done Online Ordering thru Toast POS - Done Crunchtime setup for sales, inventory, recipes and reporting - Done 2nd Floor Buildout of a Private Dining Room and Events Space in our Chicago Location. We created a beautiful new space for events and dining at Pink Taco Chicago - Done Current Tasks: - HotSchedules Setup for ABF and Schedules - AV and Network Infrastructure for our upcoming two restaurants this summer Show less



Pieology Pizzeria

• United States
• Restaurants
• 300 - 400 Employee

• IT Director

  • Jun 2014 - Mar 2018

  Manage Day to Day IT Operations to include, POS, Network, Web, Security, Third party delivery, Digital ordering, Loyalty, Development and Planning for one of the fastest growing Custom Artisan Pizza concepts with over 100 locations. Provided the technical expertise and guidance as they continued to grow and expand. ** Highlights ** - Converted their POS system to Toast for over 100 units in less than 6 months - Led the project for their mobile app and loyalty program - Cloud enabled all their services and network to reduce downtime, maintenance and complexity - Implemented their online ordering process Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business and Systems Integration Manager

  • Feb 2014 - May 2014

  Project Manager for high profile client and project in retail space doing POS refresh and EMV Rollout Project Manager for high profile client and project in retail space doing POS refresh and EMV Rollout



American Kiosk Management

• United States
• Retail
• 1 - 100 Employee

• CTO/Director of IT

  • Oct 2005 - Nov 2013

  • Successfully managed and reduced operating costs for 900+ manned and automated stores to include two successful Point-of-Sale (POS) upgrades, 100 location rollout in 7 months and locations spanning both US and Canada. • Successfully managed the in-house and outsourced desktop support and automated retail customer service teams reducing call hold time by over 35% and increasing customer satisfaction by 75% in less than one year. • Developed state of the art online systems and processes for Onboarding new hires, integrated performance reviews and online discipline processes. Each of these enabled the HR department to hire and maintain the high number of employees and turnover inherent in retail. These programs standardized employee training and led to an increase in customer satisfaction by 15%. • Designed a Manager Reporting Dashboard to provide online access to employee records, daily reports, training materials, and online operational paperwork reducing the number of hours spent by remote Division Directors by over 4 hours per day. • Organized, developed and implemented the full re-development of the entire network to a co-location facility saving the company thousands of dollars per month and effectively eliminated downtime. I utilized virtualized servers using Hyper V, cloud services, VoIP and high availability SAN technology to accomplish these savings. • Lead a team of developers to fully redesign the company’s website increasing our visibility and led to the acquisition of 3 additional contracts and a 25% increase in annual revenues. • Maintained an initial annual budget of over 5 million reducing that to 3.5 million through contract negotiations, equipment upgrades and cost saving measures. • Developed an online training university for all levels of employees within the company. Utilized my voice talents and presentation skills to create product training, leadership, management and ethics courses. • Employee of the year 2007, Executive Mentor 2011 – 2013. Show less



Varnell Struck & Associates

• Duluth, Ga

• Director of IT

  • Feb 2002 - Oct 2005

  • Established, planned, and administered the overall policies and goals for the information technology department. Translated those business goals, feature concepts and customer needs into prioritized product requirements and business solutions. • Performed annual budget setting, planning and appropriate distribution of those funds to remain within the allotted yearly amount. • Created innovative and intuitive product features such as online HR documents and training. Also developed first online job status collection utilizing handheld devices long before today's technology. • Analyzed the needs of other departments and established priorities for feasibility studies, systems design and implementation. Which then led me to develop new and/or modify the company's information processing systems. • Collaborated with the sales, marketing and support teams to launch processes on time and within budget. • Managed the Information Technology department in accordance with organizational policies and goals. • Ensured proper functioning of company's information processing system and made upgrades as necessary. • Constructed LAN/WAN enterprise network comprised of 7 servers, 100 workstations, multiple routers, switches and hubs from the ground up. Show less



HomeSeekers

• IT Manager

  • Feb 1998 - Oct 2001

  • Responsible for the configuration and administration of over 60 enterprise level Windows NT 4.0/2000 servers for various services including IIS, SQL, DNS, DHCP, mail, license management, enterprise wide antivirus protection and backups. • Personally lead group of engineers in construction of LAN/WAN enterprise network including 60+ servers, 160+ workstations, 30+ routers and switches. • Provided 3rd level escalation support for main office and 4 branch offices • Managed a team of network engineers that were responsible for 24 X 7 troubleshooting and configuration of Compaq, Dell, Sony, and Hewlett Packard servers/workstations. • Responsible for documentation, budget, schedule, software/hardware, devising client system requirements. Performed system validation, authored operating manuals, and conducted in-house training sessions. • Responsible for network systems including configuration, documentation, make/buy analyses, cost estimations, proposal preparation, and integration. Show less



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Manager

  • Sep 1995 - Feb 1998

  • Personally constructed LAN/WAN enterprise network comprised of 10 servers, 200 workstations, multiple routers, switches and hubs • Personally responsible for setup and configuration of WAN connectivity with Cisco equipment including 2600 series routers and 3Com switches • Managed a team of network engineers that were responsible for troubleshooting and configuration of Hewlett Packard servers/workstations • Responsible for network systems including configuration, documentation, make/buy analyses, cost estimations, proposal preparation, and integration • Provided 3rd level escalation support for main office and 2 branch offices • Responsible for training of users on customized SQL based application ( EZCAP), Report Writer and Microsoft Office products • Designed automated call system for Medical Test Results via voice calls Show less



Managed Care Innovations

• Senior Network Engineer

  • Aug 1992 - Feb 1995

  • Personally constructed LAN network comprised of 3 servers, 100 workstations, and multiple switches • Provided 3rd level support for main office. • Responsible for training of users on customized SQL based application ( EZCAP), Report Writer and Microsoft Office products • Personally constructed LAN network comprised of 3 servers, 100 workstations, and multiple switches • Provided 3rd level support for main office. • Responsible for training of users on customized SQL based application ( EZCAP), Report Writer and Microsoft Office products