B2B Product Owner

• Jan 2021 - Present

Home Shopping Delivery Driver

• Sep 2020 - Dec 2020

Product Manager

• Sep 2019 - Mar 2020

As a Product Manager at Sodexo Engage, I achieved the following within my three product lines:* Increased delivery velocity by 65% by introducing Minimum Viable Product, agile methodologies (incl. Development & Design Sprints), and user research using “Build, Measure, Learn” mantra within the business. * Increased User Acceptance Testing first-time “acceptance” by the client* Managed relationships with internal stakeholders, including C-suite and Directors, to help promote a positive product culture.

Product Manager

• Aug 2018 - Jun 2019

Technical Account Manager

• Jun 2017 - Aug 2018

Occupational Hygienist - Monitoring Services & CMS

• Nov 2012 - Jun 2017

Subscriptions Consultant

• May 2008 - Nov 2012

Inventory Assistant

• Jul 2007 - May 2008

Ordering stock for different vendors to ensure that the company can sell its customersLooking after National Account Customers (for example, Matalan, Woolworth's and Wilkinson etc) to ensure that they have stock.Planning and prioritising tasks depending on importance and time span.Arranging delivery from freight forwarders to get the stock delivered to warehouse on time either by air or by sea to ensure that stock is given to customer in time.Review certain products to decide to deliver via sea or air.Built strong relationships with Far Eastern vendor to maximise business and increase profit margins.

Customer Service Advisor (Fault Repair)

• Aug 2006 - Jul 2007

Help customers with faulty equipment and giving general help diagnostics.Arranging appointments with customers for engineers and reporting faults.Helping customer resolve issue with their telephony issues and resolve their problems online.Dealing with queries, responding to irate customers and prioritising my own workload.Responding to targets and improving the team statistics.