Experience

23 Telecom LTD

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Routing Manager

  • Jul 2020 - Present

  • Creating both commercial and technical routing scheme from scratch • Maintain all routing related systems for A2P Services • Monitor, open and change routes with respect to pricing and quality. • Resolving disputes with customers and providers • Technical interconnection between companies(SMPP/HTTP/API); • B2B Sales/Procurement on a daily basis • Execute coverage test to update internal routing tables with priority changes according to quality optimization. • Analyze existing revenue/margin and coordinate with Pricing team when needed. • Review potential destinations in order to expand coverage. • Correspond with suppliers on routing specific requests, besides collaborating with support team in case of customer complaints. • Engage with Sales, Technical and Commercial teams to understand and conclude various internal matters. • Helpdesk administrating • Managing NOC team Show less



GABS Telecommunications LTD

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Routing Specialist

  • Nov 2019 - Jul 2020

  • Processing and resolution of client complains; • Working on technical issues on interconnect stage between partners; • Support interconnection processes; • Building and improvement inner routing SMS platform; • Uploading manual rate notifications from parters; • Processing and resolution of client complains; • Working on technical issues on interconnect stage between partners; • Support interconnection processes; • Building and improvement inner routing SMS platform; • Uploading manual rate notifications from parters;



MMDSmart

• Telecommunications
• 100 - 200 Employee

• Routing Specialist

  • Sep 2017 - Nov 2019

  • Processing and resolution of client complaints; • Building and improvement of inner routing SMS platform; • Building negotiable relations between support and sales departments; • Building and support working routes for sales department; • Finding the best channels(routes) for customers needs. • Processing and resolution of client complaints; • Building and improvement of inner routing SMS platform; • Building negotiable relations between support and sales departments; • Building and support working routes for sales department; • Finding the best channels(routes) for customers needs.