Chief Operations Officer

• Mar 2023 - Present

L&D Producer, Live Design & Development

• Jun 2020 - Mar 2023

L&D Producer, Live Design and Development

• Apr 2017 - Jun 2020

Manager, Project Management & Implementation

• Sep 2016 - Apr 2017

Senior Associate, L&D PMI

• Sep 2012 - Sep 2016

o Learning and Development for the Tax Line of Service onsite in NYC, remote in NM and now in Los Angeles o Management of Compliance training elements to ensure that CPAs received timely CPE credit o Produced monthly Hot Topics webinar series for Asset Management and Private Company Service groups o Project management of course deployment and implementation including creation of Learning Management System (LMS) elements, deploying communication strategies, completing course… Show more o Learning and Development for the Tax Line of Service onsite in NYC, remote in NM and now in Los Angeles o Management of Compliance training elements to ensure that CPAs received timely CPE credit o Produced monthly Hot Topics webinar series for Asset Management and Private Company Service groups o Project management of course deployment and implementation including creation of Learning Management System (LMS) elements, deploying communication strategies, completing course compliance documentation, and ensuring accurate reporting and evaluations o eLearn research, evaluation, review and updates for branding, course content and implementation of user feedback o Provide support for OnSite conferences, local classrooms and virtual classroom environments o Liaise with Point of Contacts (POCs) to ensure complete customer satisfaction

Training Specialist/ Migration Coordinator

• Feb 2010 - Sep 2012

• Provide consulting services to private, public and charter schools for implementation of online curriculum for grades 3-12. • Identify positive/adverse trends and communicate regularly with internal teams to improve customer service delivery. • Utilizing tools like Camtasia, SnagIt, Prezi, Animoto and other Web 2.0 tools to produce online tutorials for end users for multiple product lines. • Create, edit and publish written curriculum modules supporting various product… Show more • Provide consulting services to private, public and charter schools for implementation of online curriculum for grades 3-12. • Identify positive/adverse trends and communicate regularly with internal teams to improve customer service delivery. • Utilizing tools like Camtasia, SnagIt, Prezi, Animoto and other Web 2.0 tools to produce online tutorials for end users for multiple product lines. • Create, edit and publish written curriculum modules supporting various product lines. • Present online curriculum system training for principals, administrators and teachers via Webinar or on-site presentations. • Manage system upgrades with existing Glynlyon customers. • Create curriculum and conduct training for new employee onboarding process and orientation as well as existing employee development programs encompassed in Glynlyon University. • Led collaborative effort to design OW Successful Implementation, a tool created to provide best practices to new customers with the ultimate goal of increasing adoption rate and compliance. • Initiated development of internal training efforts including the selection of professional development curriculum, production of New Employee Orientation program and the introduction of Glynlyon University, an internal employee development opportunity. • Document business requirements and develop internal training to support new system implementations, such as Cisco IP Phone System, Cisco Contact Center, Cisco Agent Desktop and Cisco Attendant Console. Show less • Provide consulting services to private, public and charter schools for implementation of online curriculum for grades 3-12. • Identify positive/adverse trends and communicate regularly with internal teams to improve customer service delivery. • Utilizing tools like Camtasia, SnagIt, Prezi, Animoto and other Web 2.0 tools to produce online tutorials for end users for multiple product lines. • Create, edit and publish written curriculum modules supporting various product… Show more • Provide consulting services to private, public and charter schools for implementation of online curriculum for grades 3-12. • Identify positive/adverse trends and communicate regularly with internal teams to improve customer service delivery. • Utilizing tools like Camtasia, SnagIt, Prezi, Animoto and other Web 2.0 tools to produce online tutorials for end users for multiple product lines. • Create, edit and publish written curriculum modules supporting various product lines. • Present online curriculum system training for principals, administrators and teachers via Webinar or on-site presentations. • Manage system upgrades with existing Glynlyon customers. • Create curriculum and conduct training for new employee onboarding process and orientation as well as existing employee development programs encompassed in Glynlyon University. • Led collaborative effort to design OW Successful Implementation, a tool created to provide best practices to new customers with the ultimate goal of increasing adoption rate and compliance. • Initiated development of internal training efforts including the selection of professional development curriculum, production of New Employee Orientation program and the introduction of Glynlyon University, an internal employee development opportunity. • Document business requirements and develop internal training to support new system implementations, such as Cisco IP Phone System, Cisco Contact Center, Cisco Agent Desktop and Cisco Attendant Console. Show less

Co-Founder/ President

• Jan 2006 - Jun 2010

• Directed start-up non-profit including School for the Arts and non-denominational church, with seven direct reports. • Responsibilities included teaching, staff development, creative arts, marketing, community relations, member relations, board relations, fund raising and budgeting. • Successfully launched School for the Arts & a church that grew from 7 persons to an average of over 225 persons • Directed start-up non-profit including School for the Arts and non-denominational church, with seven direct reports. • Responsibilities included teaching, staff development, creative arts, marketing, community relations, member relations, board relations, fund raising and budgeting. • Successfully launched School for the Arts & a church that grew from 7 persons to an average of over 225 persons

Realtor

• Dec 2004 - Dec 2008

• Responsible for sales revenues exceeding 9 million annually in low-cost Phoenix market. • Developed and maintained sales lead database, and Website information. • Directed marketing efforts for online channels, real estate publications and on property • Responsible for sales revenues exceeding 9 million annually in low-cost Phoenix market. • Developed and maintained sales lead database, and Website information. • Directed marketing efforts for online channels, real estate publications and on property

Area Sales Manager/General Manager

• Jan 2000 - Jun 2005

• Responsible for office and services sales in Phoenix and Denver markets, with sales revenues exceeding 13.2M annually. • Managed local sales and marketing efforts with real estate brokers, newspapers, associations and brokerage firms. • Maintained sales and lead database for local, regional and national accounts. • Promoted to area sales manager position after three years as successful general manager. • As general manager, managed solutions staff and provided daily operational… Show more • Responsible for office and services sales in Phoenix and Denver markets, with sales revenues exceeding 13.2M annually. • Managed local sales and marketing efforts with real estate brokers, newspapers, associations and brokerage firms. • Maintained sales and lead database for local, regional and national accounts. • Promoted to area sales manager position after three years as successful general manager. • As general manager, managed solutions staff and provided daily operational, sales and account management for four significant office solutions locations in key San Francisco and Phoenix markets. • Managed P&L and budget of business units with up to 2.5 million annually each. • Implemented corporate sales, operations and technology initiatives such as video conferencing, online reservations software, rent re-pricing and sales training. • Exceeded revenue projections by 18-25% on a monthly basis. In some key areas related to service, revenues exceeded projections by 100-300%. • Provided programming support for broadband Internet connections and multiple digital phone systems such as ATT Definity and Nortel Option 11. Show less • Responsible for office and services sales in Phoenix and Denver markets, with sales revenues exceeding 13.2M annually. • Managed local sales and marketing efforts with real estate brokers, newspapers, associations and brokerage firms. • Maintained sales and lead database for local, regional and national accounts. • Promoted to area sales manager position after three years as successful general manager. • As general manager, managed solutions staff and provided daily operational… Show more • Responsible for office and services sales in Phoenix and Denver markets, with sales revenues exceeding 13.2M annually. • Managed local sales and marketing efforts with real estate brokers, newspapers, associations and brokerage firms. • Maintained sales and lead database for local, regional and national accounts. • Promoted to area sales manager position after three years as successful general manager. • As general manager, managed solutions staff and provided daily operational, sales and account management for four significant office solutions locations in key San Francisco and Phoenix markets. • Managed P&L and budget of business units with up to 2.5 million annually each. • Implemented corporate sales, operations and technology initiatives such as video conferencing, online reservations software, rent re-pricing and sales training. • Exceeded revenue projections by 18-25% on a monthly basis. In some key areas related to service, revenues exceeded projections by 100-300%. • Provided programming support for broadband Internet connections and multiple digital phone systems such as ATT Definity and Nortel Option 11. Show less

Global Account Manager

• Jul 1998 - Dec 1999

• Managed 6M per year key account – promoted to position after working only a few months as training specialist • Ensured compliance of service delivery on a daily basis. • Advocated customer needs internally for client and company needs externally for company • Managed 6M per year key account – promoted to position after working only a few months as training specialist • Ensured compliance of service delivery on a daily basis. • Advocated customer needs internally for client and company needs externally for company

Regional Training Consultant / Field Training Specialist

• Jun 1997 - Jul 1998

• Provided on-site training for general managers, assistant general managers and hourly staff in areas such as management basics, property management system software, orientation, safety and security and modules relevant to individual employee development. • Specialized in new hotel pre-opening training • Provided on-site training for general managers, assistant general managers and hourly staff in areas such as management basics, property management system software, orientation, safety and security and modules relevant to individual employee development. • Specialized in new hotel pre-opening training