Experience

Prodapt Consulting

• Netherlands
• Telecommunications
• 100 - 200 Employee

• VoIP Engineering - Intrado 911 Consulting

  • Apr 2022 - Present

   Responsible for integration of ERS E911 Cloud based solutions with customers telephony environments. Managing the lifecycle of the deployment from kick-off to production.  Act as SME on assigned business segment products and services for integrations with CUCM, CER, MS Teams, Avaya SM/CM & various B2BUA SBC’s.  Troubleshooting complex communications issues involving cross-functional internal and external teams utilizing internal as well as open-source tools  Participated in creating, administering, and continuously updating procedures for resolutions of all related issues. Show less



[24]7

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Sr. Telecom Engineer

  • Dec 2015 - Jul 2019

   As the Senior Telco Operations Engineer, managed a SaaS Telco infrastructure; oversaw daily operations of a SaaS telecom IVR environment including TDM and SIP architectures including Dialogic CSP 2090s, Dialogic IMG1010, and Acme Packet SBCs/ESBCs for a total of 30 DS3s across two data centers.  Troubleshot/diagnosed issues on CentOS systems regarding VXML applications; utilized Microsoft DNN and Nuance Speech Engines, and proffered architectural guidance on the replacement of telecom architecture for system upgrades of Dialogic CSP with Dialogic IMG1010 solutions. Engineered solutions including the deployment/configuration on 247 Data Centers.  Supported telco issues including bug investigations, client onboarding, carrier vendor management, and traffic shaping.  Accountable for administering Verizon ICM and AT&T RouteIt for TFN customers and routing allocation management, including RESPORG contracts between legal, carriers, and third parties.  Designed proofs of concept for future projects like the integration with AT&T IPTF IPC/TCON, with IBM Watson, and with Amazon AWS. Show less



Wave Broadband

• United States
• Telecommunications
• 300 - 400 Employee

• Voip Engineer

  • Feb 2015 - Dec 2015

  Serve as SME for Voice Engineering projects providing architectural design & implementation guidance to cross functional teams.  Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs.  Provide technical assistance and support to other Service Management teams.  Script and/or software development for VoIP application integration, operational tools and engineering projects.  Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines.  Architected VoIP Hosted Voice product for Wave Hosted Voice service offering  Support for multiple IPBX infrastructure including CUCM, CUP, Unity, Mitel, Allworx, Asterisk, Avaya, Samsung, etc  Perform lab testing, design, and architecture work.  Provide off-hour, on-call, and weekend coverage as required. Show less



Blackberry

• Canada
• Software Development
• 700 & Above Employee

• Enterprise Voice Specialist - R&D

  • May 2008 - Jan 2015

  Part of software development sustainment team for Mobile OS (Java based and QNX), Mobile Voice System (FMC), BES12, Secure Work Space (Android / IOS). Responsibilities included root cause duplication / analysis, bug tracking / management & VoIP Interops between MVS and enterprise PBX's. SME - BBOS /QNX WLAN, Mobile Voice System, BCP infrastructure & Secure Work Space IOS, Radvision SIP Stack.  Responsible for VoIP/RTP analysis including diagnosing latency, jitter, packet drops, end to end and server induced latency calculations. Using wireshark and a host of vendor network probes.  Oversee VoIP engineering review boards as part of the pre-install site analysis team. Provided recommendations for improving network communications throughput in order to provide the customer with the best telephony experience possible which included cellular technologies.  Serve as mentor to cross functional teams, emphasizing in training in advanced telephony troubleshooting and mobility product specific problem resolution.  Developed and instituted training programs and support documentation on equipment operation, maintenance and trouble-shooting procedures  Compiled and provided technical manuals  Boosted business expansion by assisting in sales project management and collaborated with engineering and sales department of partner companies Show less



Connexion Technologies

• Telecommunications
• 1 - 100 Employee

• NGN - Voip Consultant

  • Jun 2007 - Oct 2007

  Implement next-generation network architectures, Voice over IP, and quality of service measures on IP networks. Assist business clients in meeting business goals by adapting strategic IP networking technologies to meet their needs. Integrated new CPE's via various SIP interops. Implement next-generation network architectures, Voice over IP, and quality of service measures on IP networks. Assist business clients in meeting business goals by adapting strategic IP networking technologies to meet their needs. Integrated new CPE's via various SIP interops.



Netcentrex / Comverse Inc

• Consultant / Project Engineering

  • Sep 2006 - May 2007

  Provided engineering consultation services to Netcentrex, Inc., a leading enabler of Quad Play services in the world, and Connexion Technologies, the country’s premiere fiber-optic amenity company  Conducted complete project scoping, business requirements definition, project management and delivery of 30k sub based MDU enterprise RAMON ROMERO, PAGE 2  Supported and administrated Netcentrex Class 5 Softswitch / Unified Communications architecture and Audiocodes-based systems. Integration of TDM and IP systems via local-area and wide-area trunking including interop processes with various vendors.  Team lead for interops of various customer premise based equipment (Alcatel ONT, Tellabs, Mediatrix, Mitel PBX, Adtran, Cisco Gateways & ATA / MTA devices) utilizing detailed troubleshooting and analysis of media signaling protocols, including SIP/MGCP in order to comply with switch standards  Served as technical lead for all support requests submitted by Level 1 / 2 engineers in compliance with SLA’s Show less



Tomatovine Inc.

• Telecommunications
• 1 - 100 Employee

• Director of Business Development

  • Mar 2005 - Sep 2006

  Developed strategic partnerships with industry leaders and "best of brand” technology providers for this broadband telephony and hosted business services provider  Set goals and managed partnerships and collaboration; managed sales staff of three  Conducted web and live based demonstrations of products for potential clients spearheaded trade show presentations  Achieved “Best of Show” Award, Internet Telephony Conference 2006, Ft. Lauderdale, FL; awarded two consecutive years  Responsible for major implementation, changing TomatoVine’s infrastructure to include NetCentrex MyCall / Business Services solution and Highdeal Transactive VoIP billing system, Cisco Gateways & IPX  Provided staff with training on new products and strategies / guidance on marketing next-gen solutions  Oversaw intelligence gathering and acquirement of future proof solutions for VoIP which would minimize time to market requirements Show less



Sysmaster Corporation

• Telecommunications
• 1 - 100 Employee

• Sr. VoIP Engineer

  • Jun 2003 - Feb 2005

  Provided support for LAN PBX systems, SIP and H323 (Gatekeeper & Gateway level) based WAN Telephony systems and LAN/WAN Call Center Solutions to the business partner of Sysmaster, a leading vendor of voice, video, and data equipment, serving emerging and traditional telecoms and service providers  Utilized LAN/WAN technology, VOIP (SIP & H323 protocols), Telecommunications (T1, E1, PRI, BRI, and Analog trunks), ACD, IVR, PBX, Voicemail, Follow Me, Conference Server, WEB Conference, WEB/E-Mail/PIN/DNIS/SMS Callback technologies, OS and Server technologies (Red Hat, Apache, Sybase)  Responsible for onsite customer training and installation of Broadband Norfa systems and VOIP system solutions  Provided business and technical support during presentations to potential clients as well as serving as technical point of contact for Spanish speaking clients throughout the Americas and Europe  QA new releases of firmware (Gatekeeper and Gateway Products)  Responsible for trade show presentations; “Best of Show” Award, Internet Telephony Conference 2005, Miami Show less



Southern Datacomm Inc

• United States
• Information Technology & Services
• 1 - 100 Employee

• Systems Analyst

  • 2002 - 2003

  Provided Tier 3 Microsoft and Unix OS desktop support to over 300+ clients via telephone, email, fax and HEAT call-tracking system  Expertise in LAN/WAN environments, skilled in system setup and optimization of Windows 98/NT/2K workstations, TCP/IP, NT 4.0/Windows terminal servers, IIS and its’ utilities, administering Linux Red Hat NOS  Responsible for monitoring, troubleshooting and correcting network connectivity for clients within the Network Operations Center Provided Tier 3 Microsoft and Unix OS desktop support to over 300+ clients via telephone, email, fax and HEAT call-tracking system  Expertise in LAN/WAN environments, skilled in system setup and optimization of Windows 98/NT/2K workstations, TCP/IP, NT 4.0/Windows terminal servers, IIS and its’ utilities, administering Linux Red Hat NOS  Responsible for monitoring, troubleshooting and correcting network connectivity for clients within the Network Operations Center