Experience

Callbox Inc

• United States
• Marketing Services
• 300 - 400 Employee

• Client Success Manager

  • Apr 2022 - Present

  - Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact. - Regularly updates clients on account status and other immediate concerns that arise during the campaign. - Minimizes client attrition by renewing service contracts. - Identifies potential client concerns and proactively resolves them. - Upsell clients on other products and services offered by the company - Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract - Responsible for keeping the production leader updated with any changes or feedback coming from the client. - Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO. - Other tasks that are assigned by the supervisor or CEO Show less



Spring Rain Global

• Philippines
• Professional Training and Coaching
• 1 - 100 Employee

• Database Management Executive Officer

  • Jan 2020 - Mar 2022

  - Responsible for performing manual and automated testing, discovering bugs within the software, identifying any potential problems that users might encounter, documenting test cases, researching new tools/technologies & testing processes, reviewing user interfaces for consistency and functionality, recording and coordinating test progress/results to SoftDev. - Training and Customer Service for our Philanthropic Development Clients with data collection using the 3 in-house database templates and making sure that client inquiries or concerns are addressed. - Assisted in the creation of marketing and webinar materials and other back-offices duties. Show less



Draft Punk Brewers & Skewers

• General Manager

  • Apr 2017 - Feb 2018

  Responsible for directing the daily operations of the restaurant. Eensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance, and repair, inventory management, team management, recruiting,hiring, termination, and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

• Business Consultant (Restaurant & Bar)

  • Oct 2016 - Apr 2017

  Provided advice, guidance, and insight into improving the restaurant’s business performance in terms of human resources &management, operations, business strategy, and profitability.



Highlands Coffee (Digital Paradise, Inc.)

• Metro Manila

• Area Manager

  • Sep 2012 - Feb 2013

  Providing the quality of service that our brand expects, while also monitoring sales growth, the product is of standard, revenue, and management of employees. Providing the quality of service that our brand expects, while also monitoring sales growth, the product is of standard, revenue, and management of employees.