Experience

Hosthub (formerly Syncbnb)

• Customer Success Engineer

  • Feb 2020 - Present

  Driving day-to-day customer success activities - from initial onboarding, conducting client training meetings/demos, to continued client retention and engagement. Driving day-to-day customer success activities - from initial onboarding, conducting client training meetings/demos, to continued client retention and engagement.



Zaired Crafts

• Philippines
• Retail Art Supplies

• Owner, designer

  • Sep 2014 - Feb 2021

  Set up an online shop offering handmade hair accessories, and developmental books Designed and developed social media and online marketing campaigns to advertise the products that enable the company to double its sales Manages and monitors current campaigns to ensure the programs are successful Delegates tasks to freelancers and keep the business running smoothly Crafting/manufacturing fabric learning books Handled general product inquiries, collaborations with other brands, general operations, and service delivery Hired, trained, and managed a group of 10 freelancers Show less



SM Retail

• Spain
• Professional Training and Coaching

• Human Resources Generalist

  • Jan 2012 - Nov 2013

  Function as an HR Generalist for the biggest retail company in the Philippines; responsible for Recruitment/Selection and Employee Relations Benefits/Compensation, Training & Development, reported to the provincial HR Supervisor • Managed end to end recruitment, benefits, and training for the company's satellite branch with little supervision from supervisor/manager based in the company's head office • Trained newly hired HR Assistant for another satellite branch of the company • Suggested and implemented easy-to-understand policies and procedures orientation sessions for newly hired employees • Helped other company's branches fill their vacant positions by sending applicants from our branch's pool of applicants • Effectively maintained manpower needs of the company following the required headcount during peak season (80 front-end employees), lean (65 front-end employees), and leaner/off-season (48 front-end employees) without lacking or excess personnel • Prepared weekly and monthly HR reports required by head office accurately • Hired commendable employees for the company during my tenure • Assisted managers in the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity • Managed employee conflicts, terminations, grievance,s and other difficult situations in a sensitive, fair and respectful manner, working closely with supervisors and management Show less