New Business Development Executive

• Jan 2021 - Present

New Business Development Coordinator

• Nov 2019 - Jan 2021

• Handling the web enquiries from customers visiting our website and ensuring that their query has been actioned or passed onto the relevant team. • Constant use of CRM system to show the relationship between new business leads that requires information about a material or general query. Contacting and researching companies with in different sectors to maximise sales.

UK Sales Coordinator

• Aug 2019 - Nov 2019

• Organising and processing stock allocations for customer sales when requested or required as well as constant contact with each customer via email or telephone to provide excellent service and making them aware of any delays with delivery, quality checks and leads time with stock in transition. • Liaising with internal teams for dispatch, procurement and quality queries. Providing excellent customer by contacting other departments checking with quality, dispatch and purchasing team to ensure every customer is provided with accurate information with the sale process by reserving stock, allocating stock when QC passed and lead time for stock coming in by Air or sea. • Supporting Sales executive/ Account manager with administration task, sales, quotes and general queries.

Customer Relations Executive

• Apr 2019 - Jul 2019

•Handle high volumes of incoming enquires and complaint by telephone or email. Advised and arranging customers repair date, delivery, engineer visit upon request.• Respond to customer complaints and queries in a professional manner in line with all regulatory and QA requirements through Charter complaints system • Fairly apply excellent circumstances in relation to distress and inconvenience in line with Brighthouse guidelines. • Work effectively with a large volume of incoming calls approximately 1 under every 5 minutes as well as demonstrating first class telephony service with different sectors of the company such as repairs team, retail stores, collections and payments. • Demonstrate a high level of professional conduct and empathy especially when customer have expressed dissatisfaction through an inconvenience caused by Brigththouse. • Communicate with High levels of empathy towards customers and adapt and use several systems which working under pressure with constant enquires or complaints.

TSB Customer Representative

• Aug 2018 - Apr 2019

• Handling high volumes of account opening queries via telephone providing excellent customer service to each customers. • Demonstrate a good understanding of different systems and working effectively to log and resolve complaints where customer expressed dissatisfaction or where inconvenience was caused.• Identify and resolve fraudulent transaction and process charged back payments.• Process and Transcribe Data subject access requests• Working with different systems in relation to Debit cards – blocking cards, replacing cards and creating different types of card e.g. contact or contactless.• Mandates process – adding or removing existing business party of accounts.• Attend different banking sites, learn different processes and passing on the information in a simplified format to fellow colleagues.

Teacher Active - Supply Teacher

• Jan 2015 - Jan 2018

• Teaching a wide variety of subjects to children in primary, secondary and SEND schools around the West Midlands.• Analysing and problem-solving skills. • Confident and authoritative speaker.• Supporting teachers and students in a variety of tasks such as lesson plans and behaviour management • Effective team player with astounding attention to detail.

Sales Assistant

• Oct 2014 - 2017

• Assisting customers by discussing their needs and recommending appropriate products and answering general queries.• Processing cash and card payments.• A good understanding of a stock control environment.• Preparing stock for the shop floor and seasonal sales.