Roy Sundhoo
IT Network Security Analyst at Abri Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Paul MacNeill
I have worked with Roy for 15 years at Ensono. Roy has always been very personal and respectful in his demeanour, Roy is just always been the nicest of people. In every engagement that I have had with Roy, he is professional and always delivers with the highest level of detail and technical knowledge. Roy is determined and his attitude in resolving any issues are fulfilled with his can-do attitude. I would absolutely recommend Roy to any recruiter or employer, he would be an asset to any company that were to employ him, and I would be happy to work with him again in the future.
Mark Fowle
Having worked with Roy for more than 15 years I can certainly attest to the fact that he is loyal, committed, capable and does an incredible job for Clients. No hesitation in recommending him!
Paul MacNeill
I have worked with Roy for 15 years at Ensono. Roy has always been very personal and respectful in his demeanour, Roy is just always been the nicest of people. In every engagement that I have had with Roy, he is professional and always delivers with the highest level of detail and technical knowledge. Roy is determined and his attitude in resolving any issues are fulfilled with his can-do attitude. I would absolutely recommend Roy to any recruiter or employer, he would be an asset to any company that were to employ him, and I would be happy to work with him again in the future.
Mark Fowle
Having worked with Roy for more than 15 years I can certainly attest to the fact that he is loyal, committed, capable and does an incredible job for Clients. No hesitation in recommending him!
Paul MacNeill
I have worked with Roy for 15 years at Ensono. Roy has always been very personal and respectful in his demeanour, Roy is just always been the nicest of people. In every engagement that I have had with Roy, he is professional and always delivers with the highest level of detail and technical knowledge. Roy is determined and his attitude in resolving any issues are fulfilled with his can-do attitude. I would absolutely recommend Roy to any recruiter or employer, he would be an asset to any company that were to employ him, and I would be happy to work with him again in the future.
Mark Fowle
Having worked with Roy for more than 15 years I can certainly attest to the fact that he is loyal, committed, capable and does an incredible job for Clients. No hesitation in recommending him!
Paul MacNeill
I have worked with Roy for 15 years at Ensono. Roy has always been very personal and respectful in his demeanour, Roy is just always been the nicest of people. In every engagement that I have had with Roy, he is professional and always delivers with the highest level of detail and technical knowledge. Roy is determined and his attitude in resolving any issues are fulfilled with his can-do attitude. I would absolutely recommend Roy to any recruiter or employer, he would be an asset to any company that were to employ him, and I would be happy to work with him again in the future.
Mark Fowle
Having worked with Roy for more than 15 years I can certainly attest to the fact that he is loyal, committed, capable and does an incredible job for Clients. No hesitation in recommending him!
Credentials
-
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftSep, 2021- Nov, 2024 -
Microsoft Certified: Azure AI Fundamentals
MicrosoftApr, 2021- Nov, 2024 -
ITIL v4 Foundation Level
AXELOS Global Best PracticeNov, 2020- Nov, 2024 -
Understanding Cisco Network Security
CiscoFeb, 2020- Nov, 2024 -
Understanding of Cisco Network Devices
CiscoFeb, 2020- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftOct, 2019- Nov, 2024 -
Cisco Certified Network Associate Cloud (CCNA-Cloud)
CiscoFeb, 2020- Nov, 2024 -
Cisco Certified Network Associate Cyber Ops (CCNA)
CiscoFeb, 2020- Nov, 2024 -
Cisco Certified Network Associate Security (CCNA Security)
CiscoJan, 2017- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco -
Cisco Certified Network Associate Security (CCNA Security)
Cisco -
IPS/IDS expert
Hewlett Packard Enterprise
Experience
-
Abri Group
-
United Kingdom
-
Non-profit Organizations
-
400 - 500 Employee
-
IT Network Security Analyst
-
Oct 2020 - Present
MSc Cyber Security & Human Factors, experienced Network Architect (CCNA) MSc Cyber Security & Human Factors, experienced Network Architect (CCNA)
-
-
-
Ensono
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Network Solution Delivery Architect
-
Jan 2019 - Oct 2020
- As part of the initiative to drive efficiency and create value, the Network Design Authority (NDA) role is responsible for providing consultancy to high-level designers to understand current capabilities and best practices; by working closely together with Solution Delivery Architects, Project Management and Platform Teams to deliver low-level design and implementation of network infrastructure whilst maintaining the security of the core network and identifying potential risks.- Enabling our Clients to concentrate of running their business, we work closely with them to implement new IT services whilst maintaining their existing live business-critical services; building and connecting firewalls, load balancers, routers, switches, IPS/IDS on cloud infrastructure; working with Data Centre teams to deploy in a reliable and repeatable fashion.- Adherence to policy and process is key to achieving and maintaining industry standards, identifying and documenting problematic solutions for knowledge transfer to operational support teams, by creating and updating technical network diagrams – essential to restoring services efficiently.- Essential time management and planning skills utilised over the last 14 months as the network architect responsible for assisting 2 of our most valued clients in the transition of their live services across remote datacentres, bringing about standardisation, introducing best practices and instilling newfound confidence for future supportability. Show less
-
-
Senior Network and Security Analyst
-
Jan 2015 - Dec 2018
- Due to the changing nature of the threat landscape, I was responsible for onboarding and migration to a new Cloud DDoS solution to replace the on-premise security hardware which was no longer fit for purpose, this protected the platform from multiple attacks up to several terabytes in size providing security for all our Clients business-critical applications and preventing loss of revenue.- Maintaining supportability of network Infrastructure was an element of Product Lifecycle Management (PLM) and as the subject matter expert (SME) for Cisco switches, I successfully completed a project to upgrade/replace/decommission around 1000 switches spread across 3 Data Centres, without impacting live services. - Part of Information Assurance (IA) was to sustain levels of security via the Vulnerability Management Process, as I’m also the SME for Intrusion Prevention/Detection Systems (IPS/IDS), I was responsible for reviewing Common Vulnerabilities and Exposures (CVE) for IPS and other networking equipment; allowing for prevention against zero-day threats in the wild.- Assisting Project Management when additional networking resource was required to deliver successfully on tight deadlines.- As the last level of escalation for networking and Major Incidents (MI), managed incidents to successful resolution and restoring normal operation, providing knowledge transfer/induction training/mentoring to Tier1 and 2 teams which helped retain the excellent levels of support our Clients are used to.- Increasing situational awareness through introducing common operational picture leading to ensuring SLA’s, availability and uptime of Core Network. SME’s for Firewalls, Routers and Switches, reviewing and approving network changes from Tier1/2/3. Show less
-
-
-
Attenda
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Network Support Engineer
-
Oct 2010 - Dec 2014
- Contributing to excellent levels of client satisfaction, being responsible for customer focused support of client network and security issues escalated from Tier1/2 teams, by successful resolution of issues within SLA’s, pro-actively implementing preventative measures, and providing capacity management through reporting and housekeeping daily tasks.- Hands-on experience building, configuring, troubleshooting and maintaining common network and security components.SKILLS- Software Defined Networks (SDN) in Public and Private Clouds - Cisco ACI fabric, VMware NSX/ESXi, AWS, Azure- Cyber Security Tools – Radware DDoS Cloud/DefenseFlow/DefensePro, Netscout Arbor, TrendMicro IPS/IDS, Qualys, LogRhythm, AnyConnect VPN, VPN Concentrators, SSLs, Pen Testing – Iperf- Firewalls – Cisco/FortiNet /Barracuda/Palo Alto - Load Balancers - ACE/F5/Alteon/A10- Routing/Switching – TCP/IP, CatOS, IOS, Meraki- Bluecoat PacketShapers,- Server – troubleshooting Microsoft IIS, Active Directory, Commerce Server, DNS, SQL, Sharepoint; Unix skills- ITIL Processes – Service Design, Service Desk, Incident/Problem/Change/Vulnerability/ Capacity/Business Continuity Management- Monitoring Software – SolarWinds, Sitescope, NetIQ, HP Openview- Call logging software – ServiceNow, SupportWorks, Remedy- Scripting Software - PowerShell, Ansible, GitHub for automating delivery of network components Show less
-
-
Service Desk and Incident Management Practitioners, Client Support, Team Manager
-
Jun 2006 - Sep 2010
- Delivered a highly customer focussed service within a mission critical services environment, by defining a brand-new Service Desk function for the business and developing a team that can exceed expectations in customer service.- Recruited, trained and developed a highly productive team of 7, as well as providing additional Inductions for all new starters within the company. I managed staffing resource levels, making sure clients receive support within SLAs and ensuring escalation within set timeframes.- Designed and maintained a skills matrix and training plan that captures relevant knowledge and identifies whether further training is required. By providing regular feedback for performance reviews, direction and encouragement I can validate that my team are developing their own skills and overall contribution to the business.- Produced daily report featuring KPIs, informing key stakeholders of issues worthy of note and any major incidents, I effectively communicate to all levels of the business. I always try to drive knowledge transfer by consistently reviewing documentation and writing KB articles.- Ownership of client issues, complaints, point of escalation, successful running of the 24x7 client service as the On-Call Manager to make the difficult decisions when needed. - Preserving the integrity of the data and access our clients have via our call logging system, writing the documentation for and scheduling business continuity tests, in addition to testing new tools being introduced into the Operations Centre.- Successfully gained and maintained major industry accreditations (ISO 9001/20000/27001) by quarterly internal and external audits, focusing on the main processes within Service Operations. This has helped to win various titles, such as 'VMVare EMEA & Global Service Provider of the Year', by creating, maintaining and improving key procedures. Show less
-
-
First Line Senior Analyst
-
Jun 2002 - May 2006
· Dealing with all communications into Operations via phone, email, monitoring and web interfaces, prioritising by assessing impact and urgency, categorising the correct process to follow, and escalating to the correct skill set to deal· Single point of contact for clients and responsible for answering technical support questions and resolving errors, making sure daily and scheduled tasks are completed, and deputising as team lead. Provided a high level of Internet security through buying, generating and applying SSL certificates for 150+ clients. This included being on-call, working nights and weekends.· Attempting to diagnose/fix problems before escalating, updating customers on current status of problems, performing agreed fixes, specialist roles with Major Incident handling· Backup reporting, initial investigation, and tape changing.· Ensured that knowledge is retained, all new solutions are documented and ready for the knowledge base, and keeping previously documented solutions up to date. Show less
-
-
Graduate Trainee
-
Nov 2000 - May 2002
I helped to define the roles and responsibilities towards 1st and 2nd Line support, my duties were as above, as this was a part time role whilst I also completed my degree at University.
-
-
-
Seaboard Energy
-
United States
-
Chemical Manufacturing
-
1 - 100 Employee
-
Customer Services Analyst
-
Nov 2000 - Jul 2001
Provided excellent customer service by helping to generate and maintain the first ever DB for a combined duel fuel service rewards card, at the same time as completing a full time Degree Course. Provided excellent customer service by helping to generate and maintain the first ever DB for a combined duel fuel service rewards card, at the same time as completing a full time Degree Course.
-
-
-
BT Group
-
United Kingdom
-
Telecommunications
-
700 & Above Employee
-
Business Billing Analyst
-
Jun 1998 - Oct 2000
Going above and beyond to help business clients resolve their extremely difficult situations, including being given a certain amount of financial responsibility to provide excellent customer service. Going above and beyond to help business clients resolve their extremely difficult situations, including being given a certain amount of financial responsibility to provide excellent customer service.
-
-
-
JPMorgan Chase & Co.
-
United States
-
Financial Services
-
700 & Above Employee
-
Technical Support Group Clerk
-
Sep 1998 - Nov 1998
Generating and updating Foreign Exchange (FX) rates for global use of Chase Manhatten Bank (now formally known as JPMorgan). Prepared balance sheet reports for key client accounts, and was responsible for a project to find and associate multiple ad-hoc balances (totalling many 1000's and 1000's of GBP) to redeem against client accounts. Generating and updating Foreign Exchange (FX) rates for global use of Chase Manhatten Bank (now formally known as JPMorgan). Prepared balance sheet reports for key client accounts, and was responsible for a project to find and associate multiple ad-hoc balances (totalling many 1000's and 1000's of GBP) to redeem against client accounts.
-
-
Education
-
2016 - 2019
Bournemouth University
Master of Science - MS, MSc Cyber Security and Human Factors (MSCSHP) -
2000 - 2004
Kingston University
BSc (Hons) Degree, Mathematics and Computing -
1991 - 1998
Bournemouth Boys Grammar School
Community
