Information Systems Manager

• Jan 2019 - Present

Senior IT Support Officer

• Jul 2018 - Jan 2019

IT Support Officer

• Apr 2016 - Jul 2018

IT Support (1st & 2nd line)

• Nov 2014 - Apr 2016

At the IT Servicedesk, I handled all kinds of issues for both staff and students. These issues were very diverse, ranging from activating user accounts to solving network problems or assisting users in the IT-environment the University had created (Windows, Mac OS X and Linux). Service was provided over phone and/or e-mail as well as in person/on location if that was required. When I couldn't provide a solution, an important aspect of my job was to know when and who to escalate to and, if necessary, follow-up on the escalation.Besides the actual support work we also wanted to pro-actively inform users and guide them in the transition to new systems and software.

Service Desk Employee

• Jul 2013 - Nov 2014

Assistant Store Manager

• Oct 2011 - Jul 2013

Deputy Store Manager

• Nov 2010 - Oct 2011

Sales Advisor

• Aug 2010 - Nov 2010

Intern Interaction Design

• Aug 2008 - Jan 2009

Internship as Interaction Designer. I helped designing the corporate website and the main product MimicMe; a virtual dressingroom with full 3D models.

Intern Web Designer

• Sep 2004 - Jan 2005

During this internship, I assisted the head designer on smaller projects and I worked on fixing bugs that were reported by clients. I learned a lot about design and coding, as well as the corporate side - how to assemble a project team, how is a team being managed and how do you communicate in a team.

Cashier

• 2003 - 2005

As cashier and customer service employee I learned a lot about communication, interaction with customers and being polite and precise.