Experience

Kudos Liability Adjusters Ltd.

• United Kingdom
• Insurance
• 1 - 100 Employee

• Technical Manager

  • Apr 2022 - Present

• Senior Liability Adjuster

  • Jul 2019 - Apr 2022

• Liability Adjuster

  • Jun 2017 - Jul 2019



NFU Mutual

• United Kingdom
• Insurance
• 700 & Above Employee

• Claims Inspector

  • May 2013 - Jun 2017

  As a part of the Head Office Claims function of an award winning, Insurance Times Top 15, Insurer I was responsible for:- Investigating all types of liability claims made against insured members, with the view of making a liability recommendation to the Claims Department. This includes large loss and catastrophic claims.- Taking CPR compliant witness statements from all relevant parties. - Carrying out detailed and clear locus investigations. - Investigating complaints made against the NFU Mutual by insured members. Acting as the face of the NFU Mutual by visiting complainants and reporting back the complaint outcome, in line with the Financial Ombudsman Service guidelines.- Investigating allege breaches of procedure and regulatory requirements by NFU Mutual employees and Agency staff as required by the Financial Conduct Authority.- Negotiating settlement with unrepresented claimants as per the ABI Code of Practice for Third Party Assistance.- Building relations within the agricultural and food production industry in the South East.- Generating leads for the in-house Risk Management Service and promoting work place and farm safety to our insured members.

• Claims Handler

  • Sep 2011 - May 2013

  As a part of the South West Regional Service Centre Claims Team of an award winning, Insurance Times Top 15, Insurer I was responsible for:- Handling Motor liability claims up to a value of £75k.- Assisting in the handling of EL and PL claims as required. - Dealing with all unrepresented motor liability claimants in line with the ABI Code of Practice. - Dealing with all Stage 3 Motor MOJ Portal claims with the view of reaching a mutually beneficial settlement before instructing panel Solicitors. This resulted in a saving of over £100k in the 12 months. - Training new employees on motor liability claims.



Legal Services Commission

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Case Manager - Legal

  • Nov 2009 - Sep 2011

  As a part of a quasi Government Department I was responsible for managing public funds in relation to free legal aid. As part of the Legal Team it was my responsibility to: - Carry out merit assessments of applications for legal aid, taking into consideration prospect of success and public interest. - Carry out means assessment of applicants for legal aid. Assessing income, outgoings and capital to determine whether the applicant is entitled to free, or contributed, legal aid. - Communicating the outcome of assessments to applicants of legal aid. This was via telephone or letter. - Dealing with complaints in relation to legal aid from legal providers and applicants. - Having an in depth understanding of the rules and procedures governing the Legal Services Commission.



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • May 2004 - Nov 2009