Experience

Raffles Dubai

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Bar Supervisor

  • Sep 2014 - Sep 2017

  Shk Rashid Road Responsible for the, induction, training and development of all bar and service staff following comprehensive corporate guideline.The development and implementation of beverage product and service. Developing promotional activities to help generate and drive business and create brand awareness.Working closely with our spirits suppliers in negotiating exclusive pouring deals along with a comprehensive range of special import products The set up and development of beverage menus, Micros… Show more Responsible for the, induction, training and development of all bar and service staff following comprehensive corporate guideline.The development and implementation of beverage product and service. Developing promotional activities to help generate and drive business and create brand awareness.Working closely with our spirits suppliers in negotiating exclusive pouring deals along with a comprehensive range of special import products The set up and development of beverage menus, Micros incorporating stock control and auditing systems to ensure accuracy. Menu costing was implemented through ace financial to create a comprehensive, integrated base for product control and stock ordering. Responsible for the requisition, purchasing and import of all operational equipment’s pertaining to the bar and beverage operations. Responsible for the day to day running’s of the beverage division including HR related issues, scheduling and leave planning, cash flow, operational issues, maintenance and more. Implementation of HACCP from the ground up, including earning the ISO certificate, allowing the Embassy Dubai to achieve an opulence venue in Dubai.

• Head - Bartender

  • Aug 2011 - Aug 2014

  Shk Rashid Road 1. Planning, organizing and controlling the operations of the cocktail lounge. 2. Coordinating beverage requirements with other supervisory staff 3. Planning the carte du jour and assisting in advertising and promotions 4. Indenting the bar paraphernalia-, the glassware, napkins, ingredients needed to mix cocktails be appetizers or other food items 5. Keeping a tab on the physical stock inventory and maintaining reports 6. Creating Banquet Cocktail Menus. 7. Up-selling to… Show more 1. Planning, organizing and controlling the operations of the cocktail lounge. 2. Coordinating beverage requirements with other supervisory staff 3. Planning the carte du jour and assisting in advertising and promotions 4. Indenting the bar paraphernalia-, the glassware, napkins, ingredients needed to mix cocktails be appetizers or other food items 5. Keeping a tab on the physical stock inventory and maintaining reports 6. Creating Banquet Cocktail Menus. 7. Up-selling to increase average front line revenues and beverage to food ratio 8. Preparing product mix reports and accordingly restructuring the carte. 9. Operating the computerized pos (point of sale) system, collecting payments and balancing cash receipts. 10. Arrange displays of bar stock and glassware 11. Coordination with food and beverage service staff to maintain high standards of customer service. 12. Conducting Departmental Trainings & training related paperwork.



The Oak Barrel - Tiki Bar.

• Owner - Mixologist

  • Nov 2010 - Apr 2011

  Mandrem Goa I pursued my dream of setting up my own Bar specialising in Tiki style tropical drinks. I headed the bar during the high tourist season and utilised my experience in hospitality to make this dream come true !!!!!



Taj Hotels Resorts and Palaces

• Acting Order Taker -Opening Team

  • Aug 2009 - Oct 2010

  Taj Coral Reef Maldives 1. Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered & Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. 2. Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and… Show more 1. Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered & Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. 2. Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef. 3. Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions. 4. Monitor guest orders and ensure that all guest orders are delivered within the quoted time. The Guest order tickets should have both what time the order was taken and the delivery time. 5. Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancellations, do not disturb rooms. 6. Maintain the pick-up log and follow up with service staff for tray pick-ups. 7. Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. Provide general supervision and coordination of Room Service Servers. 8. Supervising 2 order-takers and 8 waiters. 9.Running the operation of IVD in the absence of IVD manager. 10..Controlling the food and beverage quality and presentation. 11. Monitoring beverages costs. 12. Analysing the customers’ satisfaction through market metrix report.

• Head Bartender - Pre Opening

  • Aug 2009 - Oct 2010

  Taj Coral Reef Maldives 1. Planning, organizing and controlling the operations of the cocktail lounge. 2. Coordinating beverage requirements with other supervisory staff 3. Keeping a tab on the physical stock inventory and maintaining reports 4. Preparing product mix reports and accordingly restructuring the carte. 5. Operating the computerised pos (point of sale) system, collecting payments and balancing cash receipts. 6. Arrange displays of bar stock and glassware

• Guest Service Associate - Seafood Restaurant- Fine Dining- Bar.

  • Dec 2005 - Aug 2009

  Taj - Fort Aguada Beach Resort 1. Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 2. Cleans and polishes Glassware, China ware, hollow-ware and flatware. 3. Maintains cleanliness and mis-en-place level at working station and service pantry for smooth operation. 4. Replenishes supply of linen and other Operating equipment. 5. Obtains requested items from the storeroom. 6. Keeps general appearance and maintenance of Restaurant working areas. 7. Follows… Show more 1. Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 2. Cleans and polishes Glassware, China ware, hollow-ware and flatware. 3. Maintains cleanliness and mis-en-place level at working station and service pantry for smooth operation. 4. Replenishes supply of linen and other Operating equipment. 5. Obtains requested items from the storeroom. 6. Keeps general appearance and maintenance of Restaurant working areas. 7. Follows correct sequence of service outlined in the Standard Operating Manual. 8. Sets up tables in accordance with Restaurant policy. 9. Cleans and removes dishes from the table after service is completed. 10. Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. 11. Cleans all spillage during mealtime and at closing

• Food And Beverage Trainee - Out Door Caterer

  • Aug 2005 - Dec 2005

  Taj Exotica - Benaulim- South Goa 1. Exposure in Food & Beverage including Bar, Restaurant, Room Service &Conference & Events. 2. Welcome guests in a polite and friendly manner 3. Take and deliver customer orders, consistently demonstrating high levels of customer service 4. Prepare set ups for tables and/or rooms 5. Follow cash handling procedures 6. Manage guest queries in a timely and efficient manner 7. Up-sell with latest departmental incentives 8. Ensure compliance of brand standards 9. Strive to… Show more 1. Exposure in Food & Beverage including Bar, Restaurant, Room Service &Conference & Events. 2. Welcome guests in a polite and friendly manner 3. Take and deliver customer orders, consistently demonstrating high levels of customer service 4. Prepare set ups for tables and/or rooms 5. Follow cash handling procedures 6. Manage guest queries in a timely and efficient manner 7. Up-sell with latest departmental incentives 8. Ensure compliance of brand standards 9. Strive to achieve departmental targets 10. Ensure cleanliness of work areas 11. Comply with hotel security, fire regulations and all health and safety legislation 12. Comply with local licensing laws &a ssist other departments wherever necessary.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Specialist

  • Aug 2004 - Jul 2005

  Mumbai - India 1. Accountable for scheduling appointments for employers to obtain licenses and certification needed for various occupations. Specific duties consisted of collecting payments, sending receipts, and score reports to proper department, securing software, testing environment, and completing special projects assigned by manager. 2. Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills… Show more 1. Accountable for scheduling appointments for employers to obtain licenses and certification needed for various occupations. Specific duties consisted of collecting payments, sending receipts, and score reports to proper department, securing software, testing environment, and completing special projects assigned by manager. 2. Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. 3. Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. 4. Managed the escalated service concerns received from brokers, employer contacts and account managers 5. Maintained relationships of both internal and external clients. 6. Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure. 7. Analysed reports on improvements to bring effectiveness to the department 8. Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy. 9. Processed credit card payments for orders and managed accounts receivables. 10. Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues. Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. 11. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. 12. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports. Show less