Experience

Gateway Truck & Refrigeration

• United States
• Truck Transportation
• 1 - 100 Employee

• Director of Leasing & Rental

  • Jan 2021 - Present

  Providing vision, leadership, and direction for growing the leasing/rental department. Responsible for overall truck leasing/rental sales activity, including growth of customer base and revenues in the St. Louis metro area, as well as oversight of business development tracking and customer relationship management. Responsibilities also include communication of objectives that support successful leasing/rental growth, and providing the feedback, guidance, and information necessary to ensure achievement of goals.



Enterprise Truck Rental

• United States
• Truck Transportation
• 700 & Above Employee

• Branch Manager

  • Apr 2020 - Jan 2021

  -Growing existing client base and developed new business by targeting C-level executives using cold calls, B2B, and referrals- Plan and organize logistics for rental fleet of approximately 400 trucks with branch growth at 40%- Rolling monthly average customer service score of 100/100.- Managing and collecting receivables ensuring branch profitability- Responsible for the account management of new and existing accounts, provide technicalexpertise and ongoing support through account reviews- Excel in developing team and promoting team advancement

• Branch Manger

  • Apr 2019 - Apr 2020

  -Growing existing client base and developed new business by targeting C-level executives using cold calls, B2B, and referrals- Plan and organize logistics for rental fleet of 150 trucks with branch growth at 50%+ over 12 months- Simultaneously managed two truck rental branches- Dardenne Prairie and Columbia,Missouri- Rolling monthly average customer service score of 93/100- Managed and collected receivables ensuring branch profitability- Responsible for the account management of new and existing accounts, provide technical expertise and ongoing support through account reviews- Excel in developing team and promoting team advancement- Assisted in obtaining the Exceptional Achievement Award for Saint Louis group for outstanding performance

• Assistant Branch Manager

  • Jul 2018 - Apr 2019

  Responsible for the account management of new and existing accounts, provide technicalexpertise and ongoing support through account reviews- Finished in top 10% of company rankings for all employees in the truck division over the last12 months- Generated over $380,000 of business over 12 months- Rolling monthly average customer service score of 95/100- Excel in developing team and promoting team advancement

• Senior Account Specialist

  • May 2017 - Jul 2018

  -Ranked #1 in the truck division for closed accounts- Generated $225,000 of business in under 12 months- Contributed to 20% branch growth year-to-date- Rolling monthly average customer service score of 93/100- Responsible for the account management of existing and new accounts, provide technicalexpertise and ongoing support through account reviews- Developed new, long term-business partnerships with businesses throughout St. Louis andsurrounding areas using numerous marketing techniques



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Jul 2016 - May 2017

  -#1 management trainee on a ranking matrix of all rental employees in St. Louis for 3 monthsrunning and consistently within the top 10 throughout entire career in car rental- Provide an excellent level of customer service by assisting customers and assessing theirrental needs in person or by phone regarding local and national reservations- Complete follow-ups with businesses and customers including, insurance adjusters,dealerships, auto body shops, and roadside assistance -#1 management trainee on a ranking matrix of all rental employees in St. Louis for 3 monthsrunning and consistently within the top 10 throughout entire career in car rental- Provide an excellent level of customer service by assisting customers and assessing theirrental needs in person or by phone regarding local and national reservations- Complete follow-ups with businesses and customers including, insurance adjusters,dealerships, auto body shops, and roadside assistance



St. Jude Children's Research Hospital - ALSAC

• United States
• Non-profit Organizations
• 700 & Above Employee

• Intern

  • 2015 - 2015

  Prepared weekly spreadsheets monitoring several ongoing projects. Oversaw the status of projects continually gathering information and following-up with director and staff. Successfully handled accounts with clients, ensuring proper and effective handling of all supervisor requests. Prepared weekly spreadsheets monitoring several ongoing projects. Oversaw the status of projects continually gathering information and following-up with director and staff. Successfully handled accounts with clients, ensuring proper and effective handling of all supervisor requests.