Experience

Shell Chemicals Europe B.V.

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Relationship Coordinator, Shell Chemicals

  • May 2019 - Present

  Responsible for the complete order to cash process for a dedicated customer portfolio in the Western- and Northern part of Europe and dedicated product portfolio. Arrange the order process to guarantee deliveries safely and on-time, communicate with external- and internal stakeholders in a chemical B2B-environment at different levels. - provide accurate communication; - excellent order process knowledge; - assist the sales managers and -representatives; - handle incoming complaints - manage the order to cash (OtC) process - coordination of the logistic processes - assist with invoicing and customer inquiries, VAT- and excise questions - continuous support in process improvement Show less



Lucite International

• United Kingdom
• Chemical Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • May 2019 - Nov 2019

  - manage the order process incl. forecast, order entry, transport, export shipments and invoicing - supporting functions for the order process, such as complaint handling, OTIF, stock levels, database administration in the CRM-database and SAP - manage the order process incl. forecast, order entry, transport, export shipments and invoicing - supporting functions for the order process, such as complaint handling, OTIF, stock levels, database administration in the CRM-database and SAP



Wilhelmsen group

• Norway
• Government Administration
• 700 & Above Employee

• Technical Service Coordinator

  • Jan 2014 - Oct 2019

  Coördinatie van service opdrachten binnen het customer service team, voor schepen van Nederlandse, Belgische en Zwitserse klanten in verband met aanvragen en orders voor Safety Service (brandbeveiliging, persoonlijke veiligheid en reddingsmiddelen) en Liferaft Exchanges. Coördinatie van service opdrachten binnen het customer service team, voor schepen van Nederlandse, Belgische en Zwitserse klanten in verband met aanvragen en orders voor Safety Service (brandbeveiliging, persoonlijke veiligheid en reddingsmiddelen) en Liferaft Exchanges.



Wilmar Europe

• Netherlands
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Jul 2013 - Dec 2013

  Main tasks: · Being main contact person for customers’ logistics · Handling of new orders and changes of existing orders (including entry in ERP system) · Ensuring reconciliation of open contracts with customers · Registering customer complaints related to logistics or contract application issues · Analyzing customer order patterns and looking for solutions to optimize them · Close cooperation with the Outbound, Planning and Logistic team on the program · Maintaining contact with Sales · Visiting some customers · Creating reports to support Sales Wilmar International is een wereldwijde producent en handelsbedrijf in de supply chain van tropische oliën en vetten. Vanuit het hoofdkantoor in Singapore en vestigingen in 20 landen, verspreid over vier continenten, werken ruim 80.000 medewerkers aan de productie van kwaliteitsproducten voor klanten in meer dan 50 landen. We groeien en blijven groeien. Show less



Kemira

• Finland
• Chemical Manufacturing
• 700 & Above Employee

• Senior Customer Service Representative

  • Dec 2007 - Jun 2013

  Order entry and guiding the process from order entry till payment. Several related tasks suchs as return shipments, trials, customer satisfaction and production leadtimes Member of the works council Order entry and guiding the process from order entry till payment. Several related tasks suchs as return shipments, trials, customer satisfaction and production leadtimes Member of the works council



nora systems

• Germany
• Wholesale Building Materials
• 200 - 300 Employee

• Sales Coördinator

  • Jan 2005 - Nov 2007

  Order entry, transport and invoicing Sales assistance Reporting & Analysis Order entry, transport and invoicing Sales assistance Reporting & Analysis



Sparta Rotterdam

• Netherlands
• Spectator Sports
• 100 - 200 Employee

• Commercieel Medewerker

  • Jul 2000 - Dec 2004

  Kids Club De Spartaantjes Support commercial department in sponsoring Match day organisation Kids Club De Spartaantjes Support commercial department in sponsoring Match day organisation