Experience

EVERGREEN LINE

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager Customer Service

  • Jan 2016 - Present

  Manager Customer Service. Focus on Import, Credit Control and Cargo Claims

• Manager Customer Service Export

  • Jan 2011 - Dec 2015

  Customer Service Manager Export (15 FTE) at Evergreen Shipping Agency (Netherlands) B.V.Responsible for Booking Section (8 FTE), Documentation Section (7 FTE) and Cargo Claim Section (Export).Client management, liaising with authorities such as Port of Rotterdam and Dutch Customs, escalation management, coaching and empowering the team members.Member of Management Team. Member of VRC Committees: IL&T Dangerous Cargo & FENEX Invoicing.Main achievements:• Improved service to clients: Rolling out E-Commerce solutions, sending of detailed loading confirmations, tailor-made solutions.• Putting “No Show”-management in place: prevention of booking cancelations shortly prior vessel’s cut off, approximately 50% decrease over 2012 • Building good working relations within the team.• Continuity of work secured: clear substitutes for tasks and written procedures. Show less

• Manager Customer Service Import

  • Feb 2005 - Dec 2010

  Customer Service Manager Import (14 FTE) at Evergreen Shipping Agency (Netherlands) B.V.Responsible for Customer Service Department Import (12 FTE), Credit Management Section (2 FTE) and Cargo Claim Section.Client management, liaising with authorities, escalation management, coaching and empowering the team members. Member of Management Team.Main achievements:• Improved service to clients: automatic invoicing via email, automatic cargo release, tailor-made solutions.• Approximately 30% increase of output yearly: sharply rising import volumes (up to 2008) without hiring additional staff, achieved through improved efficiency, e.g. a relative reduction of incoming calls of 25% in 2007.• Building good working relations within the team.• Continuity of work secured: clear substitutes for tasks and written procedures. Show less



Sagènn

• Netherlands
• Human Resources Services
• 100 - 200 Employee

• Account manager

  • May 2002 - Jan 2004

  Matching jobseekers with positions in various organizations. Acquisition of new accounts. Excellent results with candidates. Reference available. Matching jobseekers with positions in various organizations. Acquisition of new accounts. Excellent results with candidates. Reference available.



Thuiszorg Rotterdam

• Interim manager planning

  • Oct 2001 - Apr 2002

  Responsible for Planning department (8 FTE). Planning of homecare for clients. Initiated and implemented of several planning optimization projects. Responsible for Planning department (8 FTE). Planning of homecare for clients. Initiated and implemented of several planning optimization projects.