Roy Rando

IT Operations Analyst at Western Health Advantage
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Italian Native or bilingual proficiency
  • Spanish Elementary proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Linux Essentials
    Linux Academy
    Apr, 2017
    - Oct, 2024
  • CompTIA Linux (Powered by LPI)
    CompTIA
    Jul, 2015
    - Oct, 2024
  • Microsoft Certified Professional
    Microsoft
    Feb, 2015
    - Oct, 2024
  • Microsoft Certified Technology Specialist
    Microsoft
    Feb, 2015
    - Oct, 2024
  • A+
    CompTIA
    Dec, 2014
    - Oct, 2024
  • Network +
    CompTIA
    Dec, 2014
    - Oct, 2024

Experience

  • Western Health Advantage
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • IT Operations Analyst
      • Jul 2018 - Present
  • Affinitiv Inc
    • Information Technology & Services
    • IT Enterprise Application Support
      • Sep 2015 - Oct 2017

      Computer Maintenance & Troubleshooting, Imaging and Deployment, Application Support, Account Provisioning & Management, Network Support and Troubleshoot, Desktop Support, VoIP Administration, Printer Management and Support, Data Backup, FTP Data Transfer, and Trouble Ticket System triage partnered with Tier II and IT Development peers, Create-update Standard Operating Procedures and documentation. Computer Maintenance & Troubleshooting, Imaging and Deployment, Application Support, Account Provisioning & Management, Network Support and Troubleshoot, Desktop Support, VoIP Administration, Printer Management and Support, Data Backup, FTP Data Transfer, and Trouble Ticket System triage partnered with Tier II and IT Development peers, Create-update Standard Operating Procedures and documentation.

  • Asher College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • IT Student
      • 2014 - 2015
  • VXI Global Solutions, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • AT&T Teleconference Specialist
      • Sep 2011 - May 2012

      Phone Support Teleconference and WebMeetings troubleshooting Setup new customers accounts Phone Support Teleconference and WebMeetings troubleshooting Setup new customers accounts

  • Global Futures Exchange & Trading Company
    • Financial Services
    • 1 - 100 Employee
    • Customer Service and Technical Support
      • Mar 2008 - Sep 2011

      Customer Care Computer Remote Assistance Software testing and troubleshooting Customer Care Computer Remote Assistance Software testing and troubleshooting

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service
      • Oct 2007 - Jan 2008

      Computer Maintenance and Troubleshooting Hardware Troubleshooting and Replacement Software installation, configuration, and support Operating Systems: Win XP, Vista, Win 7, Mac OSX Computer Maintenance and Troubleshooting Hardware Troubleshooting and Replacement Software installation, configuration, and support Operating Systems: Win XP, Vista, Win 7, Mac OSX

Education

  • Asher College
    Computer Specialist and Network Technician, Information Technology
    2014 - 2015
  • University of Phoenix
    Associate of Arts (AA), Information Technology - Network and Data Communication
    2011 - 2013
  • Istituto di Stato per la Cinematografia e la Televisione
    High School Diploma, Cinematography and Film/Video Production
    1994 - 1999

Community

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