Covid-19 Dodger

• Apr 2020 - Present

Application Support Analyst

• Feb 2020 - Mar 2020

• Helpdesk (1st/2nd line) support for a supplier of Warehouse Management Systems to logistics companies worldwide. • logged calls, installed new version updates on clients’ systems and fixed data, connections and hardware faults

independent studies for professional and personal development

• Nov 2018 - Jan 2020

• enrolled on LinkedIn ITIL Foundation course• enrolled on Codecademy SoloLearn Python and JavaScript courses• learning Icelandic through a self-study course• successfully completed a Teach English as a Foreign Language (TEFL) course

Director

• Jun 2015 - Oct 2018

I am a fully qualified drone pilot with full public liability insurance and a Permission for Commercial Operation (PfCO), granted by the Civil Aviation Authority (CAA). I am able to fly sub 7kg Unmanned Aerial Vehicles (UAVs) in UK airspace (subject to the CAA Air Navigation Order 2016)

SAP Interfaces Service Manager

• Nov 2006 - May 2015

SAP R/3 Interface Support Team Leader (3rd line support), TNT Express Back Office (EBO).I successfully led a split-site team (based in Eclipse offices in UK and Poland); I performed appropriate management tasks: conducted appraisals; mentored, trained and developed team members to enable them to achieve their personal and business-related objectives; the team achieved > 98% successful resolution of Service Calls, well above the target 95% Service Level Agreement.I was responsible for providing 24/7 support of financial interfaces into SAP R/3 production environment from all TNT countries worldwide, and I provided a stream lead presence within wider EBO team, organised team participation in regular upgrade, system maintenance and currency conversion activities.I prioritised and assigned Service Calls to the team using ServiceNow, and I maintained data, mappings and configurations for Customer, Purchase Order and Revenue interfaces in SAP R/3 production and test environments.I also maintained and supported IBM COBOL/JCL applications.

Analyst/Programmer: Defects Team/Production Support Team.

• May 2005 - Oct 2006

! was responsible for reducing and resolving defects raised by clients of Certegy’s bespoke mainframe PLCC/StoreCard Processing system Base2000 (B2K), and by in house Development and Operations teams. I assigned and prioritised defects (using Test Director and CPMA (Info/Man clone)) for investigation and resolution; amended/implemented IBM COBOL, JCL and production data changes.

Senior Analyst/Technical Analyst

• May 2004 - May 2005

My responsibilities included amending and testing IBM COBOL programs that were part of Barclaycard’s TRACS system and in-house feeder systems for MasterCard GCMS compliance, production of system/technical designs and program specifications, liaising with offshore development teams in India, checking/signing off their IBM COBOL code changes, unit and system test plans and results.I actively participated in Europe-wide and Worldwide Community Testing with members of Worldwide Banking and Finance community, and spearheaded Barclay’s Community Testing strategy, design and control schedules, liaising directly with other UK banks involved in Community Testing and directly with MasterCard in Brussels, Belgium and St. Louis, US. I promoted business test strategies and provided regular status updates to senior management.

Development Team Leader

• Jul 2003 - Apr 2004

I successfully project-managed both PAYSYS and VisionPlus TRAMS development teams, consisting of 7 developers based in Leeds, Delhi and Calcutta.I actively liaised with business, development, testing and implementation teams onsite and offshore in India. I was responsible for producing system design and program specifications and managing the whole development life-cycle across PAYSYS and VisionPlus TRAMS platforms, from project inception to successful implementation.Additionally, I also produced other PAYSYS TRAMS system design specification and program specifications, and amended PAYSYS TRAMS COBOL programs using the TRAMS AG, and participated in full end-to-end testing and implementation.

Senior Analyst/Programmer

• Nov 2000 - Oct 2002

TRACS team.I produced system design and program specifications, unit, system and integration test plans and created new and amended existing batch IBM COBOL programs.I performed unit, system and integration testing for certification and accreditation from external financial institutions and amended TRAMS/AG input and output FilePaths which interfaced to external Visa, APACS and Europay environments, and internal Barclays systems (Triumph).I calculated and reconciled interchange charges on incoming and outgoing transactions.Additionally, I liaised with the business during user acceptance testing.

Team Leader

• Jan 1998 - Nov 2000

Dentistry and Chiropody, Men’s Concept projects:I successfully project-managed development teams through the development life-cycle, and produced required change specifications to Boots Finance System.I was a consultant, and advised on design issues and constraints, user acceptance testing and implementation planning on other projects, such as Wellbeing, LaserCare and Bootsphoto.com.Senior Analyst/Programmer on HealthCover travel and health insurance project.I designed, developed and tested IBM COBOL/DB2, PL/1 and EasyTrieve programs, and was actively involved with user liaison, user acceptance testing and implementation.The project team was a winner in the Boots ‘Excellence in Information Systems 1998’ awards for Outstanding Achievement on Healthcover project.

Senior Analyst/Programmer and Team Leader

• Jul 1997 - Dec 1997

Premier Exhausts/Landrover, Unipart Group, Lockhurst Lane, Coventry I project-managed the Perkins Parts customer promise date project (COBOL/IMS).I supported and maintained Landrover WIMS (Worldwide Inventory Management System). (COBOL/CICS/DL1/DB2).

Senior Analyst/Programmer

• Oct 1993 - Jun 1997

Barclaycard Mainstay Contract.I was a member of Live Systems Support and maintained Cardholder systems (COBOL/IMS). I provided System Test and UAT support for the Statement Redesign project. Additionally, I took on additional responsibilities as Endevor administrator and LAN administrator.

Senior Analyst/Programmer

• Jun 1992 - Sep 1993

I was involved in the design, development and testing of the Distributed Systems Merger Project, (POPIMS/COBOL/CICS/DL1/DB2).

Team Leader and Analyst/Programmer

• Oct 1990 - May 1992

I redesigned Tesco’s predictive factoring and daily count lines systems, and supported and maintained Tesco’s Sales Based Ordering System (TELON/COBOL/IMS/DB2).

Design Programmer

• Aug 1987 - Oct 1990

I supported Allen and Overy’s legal systems in London (IBM COBOL, SQL/DS).I designed, developed and tested new releases of POPIMS inventory management system and bespoke client-specific developments (COBOL/CICS/DL1/IMS).