Experience

ROCABELLA MYKONOS HOTEL
• Greece
• Hospitality
• 1 - 100 Employee
• General Manager

  • May 2007 - Present

Holiday Inn Oxford Circus
• Night Manager

  • Aug 2012 - Jan 2013


Rocabella Santorini Hotel & SPA

• Greece
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Mar 2005 - Mar 2007

  The Front Office department of a hotel is one of the most demanding. This can be said in the basis that it is the window of the whole operation and it must be informed at all times. My duties as an Assistant Front Office manager were to assist in the day-to-day operation of the hotel front office, supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of service. Moreover, I had to assign, coordinate, and supervise work activities of Front Desk Agents. All the above duties were delivered with the cooperation of the Front Office Manager. Show less



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Jan 2004 - Feb 2005

  As a Front Office agent I warmly welcomed guests with a smile, perform check-in and check-out making sure that the guests were presented with an accurate invoice, invited guests to fill out comment cards upon departure, Responded to guest inquiries,resolved guest complaints within scope of authority;otherwise refer the matter to the management,managed phone activities in a timely manner,provided quotes for room rates and up-sell guests when possible. Also, I was assigned with general switchboard duties including taking of reservations,managed walk-in and maximize sales revenues through up-selling and marketing programmes. Assisted in coordinating the Front Office and the Housekeeping Departments.Promoted the in‐house activities(e.g.spa, restaurant).Verify that the correct charges and credits were posted to the corresponding guest folio.Collected payment for charges on the guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each shift.Provided administrative,reception and program support to management and staff. Hand-over to the next shift. Performed other duties as assigned,requested or deemed necessary by management. Show less