Technical Director/Entomologist

• Apr 2019 - Present

Technical Director/Training Coordinator

• Dec 2014 - Mar 2019

• Technical Director in charge of training, safety and technical assistance • Create professional and personal skill set that impacts business strategy and growth. • Handle customer service issues, sales and termite damages claims • Train pest technicians, termite technicians and inspectors • Conduct in house training, coordinate continuing education classes and maintain training documentation for company personnel • Performed quality audits on termite and pest control services • Maintain documentation to ensure compliance with state and federal laws • Develop customer business relationships that create long term corporate relationships • Actively and personally engage in the supervision of all structural pest control activities Show less

Pest Management Supervisor

• Jun 2014 - Dec 2014

• Manage department personnel to ensure safe, ethical and robust procedures are followed in accordance with regulatory guidance • Assist in development and execution of pest management educational and awareness training • Responsible for the application of Integrated Pest Management (IPM) methods in controlling pests such as insects, rodents, birds, feral animals and termites • Communicate operational issues and problems to management • Compilation and development of technical documents. • Instructing/providing technician training. • Organize and/or attend meetings, representing applicable area of responsibility. • Identification and usage of developing technologies in order to improve current methodologies. • Implement and execute field level tactical activities. Show less

Vector Control Technician

• Sep 2013 - May 2014

• Worked in Afghanistan providing IPM services on forward operating bases for the United States Military • Performed monthly inspections and gave written reports to the military detailing sanitation and hygiene issues that could cause vector borne illnesses on the camps and base dining facilities • Maintained department facilities, material inventories and documentation to comply with all government regulations • Performed vector control work including but not limited to filth fly remediation, rodent control, capturing poisonous snakes and feral animal trapping Show less

Service Manager

• Mar 2013 - Sep 2013

• Managed pest control and termite department personnel. • Reviewed all paperwork and documentation related to sales, treatments and services. • Provided sales training and technical assistance to inspectors and technicians. • Handled all customer service issues, sales and claims. • Conducted quality audits on termite and pest control personnel. • Sold pest control, termite control and moisture control services. • Performed pest control work, moisture control work and wood destroying insect inspections & treatments. Show less

Vector Control Technician

• Jul 2010 - Feb 2013

• Worked in Afghanistan providing IPM services on forward operating bases for the United States Military • Performed monthly inspections and gave written reports to the military detailing sanitation and hygiene issues that could cause vector borne illnesses on the camps and base dining facilities • Maintained department facilities, material inventories and documentation to comply with all government regulations • Performed vector control work including but not limited to filth fly remediation, rodent control, capturing poisonous snakes and feral animal trapping Show less

Termite Department Manager

• Sep 1997 - Jun 2010

• Worked for 13+ years with Smith Exterminating Inc. and Sister Company Wood Termite and Pest Control Inc. • Service Manager for Wood Termite and Pest Control • Termite Department Manager and state licensee for Smith Exterminating • Handled customer service issues, sales and termite damages claims • Trained termite technicians and inspectors for both offices • Performed pre/post-construction termite services, termite sales & warranty inspections and wood destroying insect reports • Performed quality audits on termite and pest control personnel • Technical Director for both companies in charge of training, safety and technical assistance for 3+ years • Developed first company service protocols based on IPM principals • Developed customer business relationships that create long term corporate relationships • Met and exceeded performance goals and objectives • Created professional and personal skill set that impacted business strategy and growth Show less